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“Was good not great”

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Hilton Garden Inn Orlando Airport
Ranked #69 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Rainier, Oregon
Level Contributor
149 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Was good not great”
Reviewed 14 June 2014 via mobile

The best thing I can say about this hotel is it is close to the airport without the airport noise. It's nothing special, bed was uncomfortable and food was over priced. Most of the staff were excellent, except the shuttle driver who was borderline rude. He failed to insure he had all persons then when they called him back for the people he missed, he said he was at the airport which was a lie, he wasn't 100 yards from the drive!

Stayed June 2014, travelled on business
Helpful?
Thank ORFranP86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, 19 June 2014
Dear guest "ORFranP86"

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed.


Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Vestavia Hills, Alabama
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 June 2014

We had a quick unplanned trid due to a death in the family. Reservation help due to last minute arrangements. Upgraded room to accommodate our needs. Everyone was most helpful and polite. Even after late arrival the restaurant personnel stayed late and cooked our meal. Breakfast buffet next day was excellent and a good price with excellent choices.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank JuanFra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, 6 June 2014
Dear guest “qbangasbham”,

I would like to thank you on behalf of the Hilton Garden Inn Orlando Airport team for your kind comments on our performance and your experience on your last stay.

The satisfaction of our guests is our main priority and we count in our guest’s feedback to make sure we stay on track and making every stay a outstanding experience and exceed their expectations.

We are looking forward to welcome you, family and friends to once again provide you with an outstanding level of service and nothing less.

Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicago, United States
1 review
Reviewed 3 June 2014

The hotel offered great service from check-in to check-out. Room was impeccably clean. Great room at a great price! Close to airport and not far from amusement parks. Will stay here again and highly recommend to others!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Maria P J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, 6 June 2014
Dear Guest “Maria P J”,

I would like to thank you on behalf of my team at the Hilton Garden Inn Orlando Airport for your kind comments on our performance and your experience on your stay.

Every single employee of this hotel prides themselves in the quality of their work striving for 101% to exceed our family guest's expectations every day.

I want to thank you for your loyalty and support. We are looking forward to welcome you, family and friends to once again provide you with an outstanding level of service and nothing less.

Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 May 2014

It was really clean and the staff was friendly. We went for Memorial Weekend. They have a restaurant, but I didn't have breakfast there because it wasn't included and we preferred going out anyway. I've been to hotels in the area before and this has been the best kept. Not sure about the experience of others, but mine was pleasant. It was also quiet on the 2nd floor even though we had neighbors and by the looks of the parking lot at night, the hotel was full. (Thank God for courteous neightbors, lol)

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FL_RonB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, 6 June 2014
Dear Guest “FL_RonB”,

I would like to thank you for taking time out of your busy schedule to write about your experience during your stay at the Hilton Garden inn Orlando Airport.

Your comments have been communicated to all our associates and posted in our bulletin board as a reminder of the level of service that we Promise to our valuable guests and a clear example of how much we can impact our guests in a positive way and a job well done.

We are looking forward to welcome you to once again provide you with an outstanding level of service and nothing less.

Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Steelton, Pennsylvania
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 May 2014

We experienced an overall friendly and helpful visit to this Hilton Garden Inn. Accommodations were very clean and comfortable and location was not only near airport, but loads of great restaurants were conven- iently nearby. Use of hotel shuttle to airport was a plus.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank plavia5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, 6 June 2014
Dear guest “plavia5”,

I would like to thank you for taking the time out of your busy schedule to share your kind comments on our performance and your experience on your last stay.

The satisfaction of our guests is our main priority and we count in our guest’s feedback to make sure we stay on track and making every stay a outstanding experience and exceed their expectations.

We are looking forward to welcome you, family and friends to once again provide you with an outstanding level of service and nothing less.

Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elkton, Maryland
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 May 2014

We decided to stay away from the crowd . This is the place . Although we get great desk service
the stay went down hill from there. Each morning , when we left for the day , we were greeted by the most offensive smell's in the hall way. WOW! Our bed's were like sleeping in a wheel barrel and
my control was not working. Mold in the shower !!! Now , as simple as this sound's it really made
my wife MAD. She almost always eats oatmeal for breakfast , good , not good . On this occasion
she was confronted with oatmeal soup so the chef told her he could not make a single serving
but was all to happy to make an egg dish or whatever she wanted . We went to another place for food. This will be placed on our '' NOT TO RETURN '' list.

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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JOEBUD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, 6 June 2014
Dear guest “JOEBUD”,

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the inconvenience that you and your wife encountered while here.

We want our guests to have the best stay possible where everything is like new, in place, of the highest quality, and in perfect working order. I know how important it is to have a room which meets your specific needs, and I know that it is an unpleasant experience to have to settle for less than what you expect. . I am sorry if that was not the case during your visit. You can be confident that I have addressed this issue with all departments involved with the appropriate corrective actions so that others are not disappointed as you were.

Please do not hesitate to contact me directly at the hotel should you have any question or would like to further discuss your experience with us.

Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 May 2014

I recently traveled to Orlando for business, and booked the Hilton Garden Inn because that's where my co-workers were staying. I was surprised that such a convenient location to the airport was such a scenic hotel. We loved sitting out in the garden area at night with a few cocktails, and the pool was a really nice gathering place as well. The breakfast each day was really, really good. Standard buffet, but they also had a chef that would make omelets, french toast, pancakes, etc. which was really nice. The staff was very friendly and the room was great. It has a Keurig coffee maker, refrigerator, and a microwave....awesome! You won't be disappointed!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mefuntravelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, 6 June 2014
Dear Guest “mefuntravelgirl”,

I would like to thank you on behalf of my team at the Hilton Garden Inn Orlando Airport for your kind comments on our performance and your experience on your stay.

Every single employee of this hotel prides themselves in the quality of their work striving for 101% to exceed our guest's expectations every day and make them extremely satisfy with their stay.

I want to thank you for your loyalty and support. We are looking forward to welcome you, family and friends to once again provide you with an outstanding level of service and nothing less.

Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Orlando Airport

Property: Hilton Garden Inn Orlando Airport
Address: 7300 Augusta National Dr, Orlando, FL 32822-5031
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in Orlando
#48 Business Hotel in Orlando
#78 Family Hotel in Orlando
#84 Romantic Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Orlando Airport 3*
Number of rooms: 132
Official Description (provided by the hotel):
The Hilton Garden Inn Orlando Airport hotel is only 1 mile from the Orlando, Florida Airport via complimentary shuttle service. Florida Association of Realtors, Clarke America, Oracle, Simcom and Attorneys Title Trust Fund are among the nearby corporate offices. The Hilton Garden Inn hotel in Orlando is also just minutes away from the exciting new developing Lake Nona Medical City which includes UCF Medical School, Burnham Institute for Medical Research, a new Florida Veterans Hospital, UF Research Center and Nemours Children's Hospital. Deluxe accommodations, friendly service and a relaxed atmosphere await our guests at the Hilton Garden Inn Orlando, FL hotel. Certain to please the busy executive or leisure traveler are our array of special amenities including complimentary wireless high-speed Internet access with secure (PrinterOn®) remote printing, in-room hospitality center with microwave, refrigerator and coffee maker. Guest rooms also contain two dual-line phones with voicemail, large work desk with desk-level outlets, ergonomic chair, complimentary HBO® and USA Today® each weekday morning.For relaxation and fun, the Hilton Garden Inn's Orlando, Florida hotel features a lovely outdoor pool, a fitness center, and a 24-hour complimentary business center. Business travelers can enjoy our 1,500 square feet of meeting and banquet space. The Great American Grill® restaurant serves a full cooked-to-order hot breakfast as well as a deluxe buffet and room service is available for breakfast and dinner. The Pavilion Pantry® has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation and an assortment of snacks and beverages including beer, wine, liquor and soft drinks. The Hilton Garden Inn hotel in Orlando, FL, near the airport offers easy access to the Beachline Expressway, East-West Expressway and Interstate 4. Attractions which include downtown Orlando, the convention center, Walt Disney World theme parks, Universal Studios and Sea World are a comfortable drive away. ... more   less 
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Also Known As:
Hilton Garden Inn Orlando Airport Hotel Orlando
Hilton Orlando
Orlando Hilton
Hilton Garden Inn Orlando Airport Florida

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