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“Horrible Housekeeping”

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Hilton Garden Inn Orlando at SeaWorld
Ranked #70 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
amsterdam
Level Contributor
75 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Horrible Housekeeping”
Reviewed 27 April 2014

We stayed here for 4 nights while in town for work/vacation. Front desk and restaurant staff very friendly. Pool was solid for my 6 year old daughter. Great location as its not busy like International Blvd. but close to everything. The big downside is the housekeeping. They never showed up before 4pm and, if they did, they would barely do anything. Floors not vacuumed the entire stay, old dust and dirt under the beds, the garbage sometimes not emptied out, walked in from a long day and stepped in a big wet puddle so obviously they spilled something and didn't clean it up. Orlando hotels overall are pretty tired and worn down based on the volume but this just made for a depressing stay. Garden Inns are usually better than this.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank piddyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori R, Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, 29 April 2014
Dear Piddyman,
Thank you for acknowledging our restaurant and front desk employees--they do a great job and I will pass on your comments! I do apologize that the housekeeping in your room was not up to our usual high standards and this will be addressed with the housekeeping manager. Our housekeepers start in the mornings with rooms that have checked out so we can get them ready for that day's guests. It is usually in the afternoon that they start rooms that are staying over with us. On your next visit please let the front desk know that you would prefer a morning service and we will try our best to accommodate.
If I can be of further assistance please let me know.
Sincerely,
Lori Rupp
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (215)
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English first
Quakertown, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 April 2014

My stay here was perfect. Guests were treated so kind & there was nothing too small or too big for them. Both our rooms were super clean & stocked well. It's like a little bit of home. Sleeping was dreamy. No noice & all bedding was super clean & comfortable. We were there for 5 days & enjoyed every second of every day

  • Stayed April 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori R, Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, 29 April 2014
Dear Barbara,
I will be sure to share your comments with all of our associates at our next meeting! Thank you for staying with us and I hope that you will be back again in the future!
Sincerely yours,
Lori Rupp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrenville, South Carolina
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 April 2014

I only stayed one night because I was in town for a trade show, but I look forward to going back with the family for vacation!
The hotel was easy to find, clean, modern looking and most importantly, the staff was fantastic!
They have a nice bar area that several people were mingling in when I checked in, but I didn't get a chance to join in. They also had a really good looking breakfast being served, but again, I was rushed for business and was unable to try it out.
They are right across the street from Sea World and right down the street from the Orlando Convention Center.
They have a nice canteen area with great prices. Judging by the menu in the rooms, the restaurant at the hotel has a great variety and pretty good prices.
The room was spacious and comfortable. The beds were very clean and comfy. My favorite: A Keurig in the room with a sampling of K-cups (coffee & tea!) for the morning!
I look forward to going back on vacation!

  • Stayed April 2014, travelled on business
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Helpful?
1 Thank MelMarieSignLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori R, Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, 29 April 2014
I'm so happy that you enjoyed your one night with us and we all look forward to having you back with your family! Thank you for your review!
Lori
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Palm Bay, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 April 2014

I would highly recommend not to go to this hilton! The staff is rude ! The room service not once came to our room to clean it , we had to go to the desk to ask for towels ! And the staff would get mad if you wanted something ! A big waste of money , the pools stunk and we're very dirty , the bedding gave me a rash ! Over all the worst place to stay at ! Waste of money !!

  • Stayed April 2014
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Helpful?
2 Thank Stephaniec1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori R, Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, 23 April 2014
Dear Stephaniec1991,
We appreciate your feedback and apologize for the unfortunate experience you had while staying with us. Guest comfort, health and safety is our top concern and we've shared your comments with the appropriate members of our team for further review. If you would like to discuss your concerns in greater detail, please feel free to contact us directly.
Kind regards,
Lori Rupp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 21 April 2014

Quality stay that was very affordable for being a hotel on the Sea World grounds. The staff was great, the hotel clean and convenient, the pool and hot tub were clean as well. The room was very nice, it was cleaned and prepared fresh while we were out, it was easy to keep our own food and prepare small meals for the kids to save money.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 754metal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori R, Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, 23 April 2014
Dear "754metal",
I'm glad to hear you enjoyed your stay with us! We recently completed a full hotel renovation and I'm happy you enjoyed the new look of our rooms and were able to make good use of the in-room microwave and refrigerator.
I hope that you will choose us again the next time you are in Orlando!
Take care,
Lori Rupp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia
2 reviews
Reviewed 21 April 2014

We had a good stay with very helpful staff. Sea World perks were great and gave us some extras that we would not have had otherwise. The location was perfect and the shuttle to Sea World made it even better. If you plan to go to Sea World this is a great place to stay.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank G B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori R, Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, 23 April 2014
Hello and thank you for your review!
We are happy that you enjoyed your stay with us and I hope that the next time you come to Orlando for a visit you will stay with us again!
All the best!
Lori
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 April 2014

I attended an annual convention nearby this hotel and booked through a travel agency connected with our organization. Checking in was quick, but they gave me a double bed room when it was clearly just me checking in. I have to go back to the lobby and change my room, and the staff was not really apologetic. They gave me a room for the disabled instead, stating that there is no other room available. Because I was tired from the flight and was beginning to have a migraine, I just settled for the room. However, much to my chagrin, the room has an intense smell, probably coming from the AC. My migraine eventually intensified, had to take my imitrex, but I also needed to lie down and take a nap. I felt trapped because there was no other recourse. All the hotels near the convention center were fully booked, hence I can't transfer. This is one of the worst hotel experiences I have ever had; my experience with a Super8 Motel was even better.

Room Tip: None, you are at the mercy of the staff
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori R, Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, 17 April 2014
I apologize that your assigned room did not meet your expectations and appreciate you bringing your concerns to our attention. The convention housing bureaus typically guarantee a room at our hotel but not necessarily a bed-type. I'm sorry we were unable to accommodate your preferred type. We do our very best to ensure the comfort of our guests and I have addressed your concern about the air conditioning with our Chief Engineer.
If I can be of any additional service, please let me know.
Kind regards,
Lori Rupp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Orlando at SeaWorld

Property: Hilton Garden Inn Orlando at SeaWorld
Address: 6850 Westwood Blvd, Orlando, FL 32821-6008
Phone Number:
Region: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Orlando
#61 Business Hotel in Orlando
#75 Romantic Hotel in Orlando
#81 Family Hotel in Orlando
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Orlando at SeaWorld 3*
Number of rooms: 224
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Orlando at SeaWorld where Orlando's most exciting attractions are just around the corner! Conveniently located in the International Drive Resort Area next to SeaWorld and 1/2 mile from Discovery Cove where you can swim with the dolphins. Walt Disney World, Universal Studios and Islands of Adventure are just five miles away. Complimentary scheduled transportation is provided to all the major attractions. The Hilton Garden Inn is an official On-Site SeaWorld hotel that offers amenities and discounts not found at other hotels. Guests staying with us will receive guaranteed entry to SeaWorld and Aquatica; early entry to SeaWorld on select days; discount at gift shops and restaurants; and the opportunity to reserve the Ultimate Quik-Queue front of the line pass, complimentary (limited quantities daily). A multitude of restaurants, shops and entertainment venues are also within a short ride from our Orlando, Florida hotel on the I-Ride Trolley (the trolley has a stop directly in front of the hotel). Moreover, we offer complimentary transportation to the area's three most famous attractions: Walt Disney World(R), Universal Studios and SeaWorld. We are the closest, most affordable hotel near SeaWorld, offering Hilton quality at an affordable price. Be our guest next time you visit Orlando, Florida and discover true hospitality at its best. The Hilton Garden Inn at SeaWorld participates in Hilton HHonors(R), the only hotel reward program that offers Points & Miles(R) and no blackout dates. Whether on the road for personal or business reasons, Hilton Garden Inn offers the reliable amenities and services for guests to sleep deep, stay fit, eat well and work smart while away from home. Everything...Right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Orlando At Seaworld Hotel Orlando
Orlando Hilton Garden Inn
Hilton Orlando
Hilton Garden Inn Orlando At SeaWorld Florida

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