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“Great Location just average accomodations”

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International Palms Resort & Conference Center
Ranked #259 of 341 Hotels in Orlando
Reviewed 17 November 2013

The location was great for Sea World and Universal Studios and not too far from Disney World. The hotel shows wear and the room was clean but nothing special. The service was decent and amenities okay. The breakfast was good and the pool very nice. There are many places to eat in walking distance and the b each is an hour or so away.

  • Stayed: November 2013, travelled with family
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Thank Madelyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded 6 December 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met your expectations. Thank you for your comments.

Sincerely,
Luis Gonzalez
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,663 - 1,669 of 3,245 reviews

Reviewed 16 November 2013

This hotel was superb and everything we needed it to be in Orlando and more! The desk staff were really helpful, breakfast was good, the room was massive with everything we needed, 2 double beds and lots of drawers, good aircon, bath and shower, fresh towels everyday and clean. The garden and pool area was lovely, although orlando kept us so busy we only used the pool once.

  • Stayed: November 2013, travelled as a couple
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1  Thank misspinky3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded 6 December 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met your expectations. Thank you for your comments.

Sincerely,
Luis Gonzalez
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013

This hotel had a great location and great staff. We booked through a third party and our room was suppose to have two double beds but we were quickly fixed up with a king bed at check in. We loved alligator alley, the pool and the hot tub. We also really enjoyed the shuttle to/from Universal Studios. Bad news: the cleaning staff weren't the best and the rooms were very old. There were broken/missing tiles in the bathroom as well as calcium build up on the fixtures. The couch also had stains which made me hesitant to sit down. I'm just glad we were busy and didn't spend much time in our room.

  • Stayed: November 2013, travelled as a couple
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Thank dana_wright89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded 6 December 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met your expectations. Again, thank you for your comments.

Sincerely,
Luis Gonzalez
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013 via mobile

We read the reports before going and on arrival were pleasantly surprised how nice this hotel is .
Great location
Rooms decent size with 2 double beds .
Cleaned everyday, fresh towels, no complaints.
Staff very friendly and helpful.
Pool area very clean and good size,plenty of seating and sun loungers .
When we go back to Florida it will be back to the Palms.

  • Stayed: October 2013
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2  Thank StuartF126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded 14 November 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met and exceeded your expectations. I have shared your comments with the entire team. Again, thank you for your kind and gracious comments regarding the facilities and the exceptional service and attention you received.

Sincerely,
Luis Gonzalez
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

Upon booking my reservation I was told that there was a private shuttle service that accommodated all guests to and from the parks. I happily used this shuttle service for 2 days before I encountered a problem. I called to make a reservation for the shuttle a day before to take me to Disney as I had done every day from the day I arrived. I was told by the guy on the phone with the Expedia shuttle service that my reservation for 2 would be booked. Upon my arrival back to the hotel we had discovered that the shuttle was full, my reservation was non existent and if we wanted a ride to and from the parks we had to pay an extra 30$. After almost 20 minutes of exchanges with the woman at the Expedia desk she was still not able to solve our problem, nor did she do anything to help. We were told that there was no manager of this company or higher up that we could speak to and if we wanted the ride she couldn't do anything. Thankfully in what we believe to be the manager on duty, Maria, came to our rescue. With exceptional customer service skills she was able to calm down a situation that had gotten quite out of hand. Maria stepped above and beyond to help us. Within little time she had been in contact with the shuttle company and booked us our complimentary trip to and from the park. I have traveled all over the United States as well as out of the country and I have never seen an employee of a hotel take charge with the mannerisms that Maria had done tonight. We are very grateful and couldn't thank her enough!

Thank you,
Lenny & Ashley

  • Stayed: November 2013, travelled as a couple
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1  Thank len_ashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded 14 November 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met your expectations. I have shared your comments with Maria. I also took the liberty of sharing your comments with the Expedia Help Desk supervisor. Again, thank you for your kind and gracious comments regarding the facilities and the exceptional service and attention you received from Maria are greatly appreciated.

Sincerely,
Luis Gonzalez
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2013

I have stayed here several times before when it was the Holiday Inn and loved it but it's not as good as it used to be! Our first room was in the tower, the tower was dirty, the lifts were old and dirty and the whole place looked like it could do with a good clean and a new lick of paint! Our room looked old and scruffy and on the first night we discovered cockroaches in the bathroom and bedroom. We eventually complained about this to the manager and we're moved to D block which I have to say was like a different hotel altogether! The manager Luis was extremely helpful and couldn't do enough for us offering us complimentary food and drinks for the day! The guy at the desk where you booked excursions was extremely sullen, kept his hands in his pockets whilst serving and didn't smile one, he's prob not the guy for a customer facing role and does the hotel no favours at all. We booked and paid for a late checkout but our room keys were deactivated still at 11am, not the best service. The staff were all very pleasant but there really is a lot of work to be done here!

Room Tip: Avoid the tower rooms!
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  • Stayed: October 2013, travelled as a couple
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1  Thank shortly13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded 14 November 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. It was truly a pleasure
to serve you and have you as our guest. I appreciate that you gave me an opportunity to make your stay better I have shared your comments with our Executive Housekeeper, Chief Engineer and the Expedia Help Desk Supervisor. Again, thank you for your review.

Sincerely,
Luis Gonzalez
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2013

We have just got back from staying at this hotel for 2 weeks. We used the hotel as a somewhere to rest after hectic days. It fitted all are needs with big comfy beds, showers, fridge and freezer plus free Wi-Fi and shuttles to all the parks. Breakfast was great with friendly service plus the location gives ample choice for places to eat. If you want luxury look elsewhere but if you want a comfy bed and showers with friendly helpful staff then this the place.

Room Tip: If in the Tower get a room as high as poss, the views are great.
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  • Stayed: October 2013, travelled with family
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3  Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded 14 November 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met your expectation.Thank you for your comments.

Sincerely,
Luis Gonzalez
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about International Palms Resort & Conference Center

Address: 6515 International Drive, Orlando, FL 32819-8217 (Formerly Holiday Inn Orlando International Drive Resort)
Region: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in Orlando
#53 Top resorts Hotel in Orlando
Price Range: £48 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — International Palms Resort & Conference Center 3*
Number of rooms: 652
Official Description (provided by the hotel):
The International Palms Resort & Conference Center has temporarily closed to undergo a complete renovation that will include a branding change, remodeling of the guest rooms, lobby & dining facilities, pool area and 20,000 sq. feet of convention space. Renovations are expected to be complete towards the beginning of 2018. When searching for ideal Orlando Florida hotels or resorts for your Central Florida vacation, meeting or event, make your reservation at the International Palms Resort & Conference Center Orlando on International Drive. Our resort is conveniently located in the heart of International Drive and offers guests easy access to the most popular Orlando attractions and exciting things to do. Discover adventurous thrills at Universal Orlando, marvel at an amazing underwater paradise at Sea World, cool off with an exciting trip to Aquatica or Wet n Wild and enjoy some of the best shopping in the world! With our Attractions Shuttle, Lynx Bus Stop, I-Drive Trolley Stop and Dollar Rental Car office, we have many ways to help you get around. At the resort, take a refreshing dip in our sparkling outdoor pool or whirlpool hot tub. Work out in our fitness center with an array of exercise machines. For tantalizing meals, choose from several delectable locations, like the Front Street Café, and enjoy a drink and pleasant conversations in our casual Coral Key Bar & Grill or Gator Joe's Poolside Bar. Experience event planning Florida-style, with delicious catering menus and 20,000 square feet of event space to meet all your needs. For great Orlando vacation deals, we offer an Orlando value vacation for your family or romantic getaway. We look forward to taking EXCELLENT care of you at the International Palms Resort & Conference Center Orlando! ... more   less 
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Also Known As:
International Palms Hotel Orlando
International Palms Resort And Conference Center
Holiday Inn Orlando
Holiday Inn International Drive Florida
Holiday Inn International Drive Orlando
Orlando Holiday Inn
International Palms Resort & Conference Center Orlando, Florida

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