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“RESORT FEE!!!!!!”

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Wyndham Grand Orlando Resort Bonnet Creek
Ranked #75 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed 24 May 2014

I will write the first good thing of this hotel .... Very large room, good pool area, helpful personnel, very clean hotel, it is a true luxury hotel ..... It annoyed me a few things for this hotel , parking price, shuttle bus prices, breakfast price and it's annoying RESORT FEE!! I spend the night perhaps more than 100 hotels worldwide, but I have NEVER ries or paid RESORT FEE!! when I booked this hotel, otel.com home page, it says all taxes and VAT inclusive booking price .... after I left the hotel, I saw my bank statement, the hotel has drawn $ 80 it's just theft ....

Room Tip: Resort fee price 20 usd per dag
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  • Stayed: May 2014, travelled with family
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2  Thank sinan75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn W, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this reviewResponded 2 June 2014

Thank you for sharing your comments with us. Our resort and parking fees are included in the confirmation sent at the time of booking and reiterated again during check-in. If we failed to communicate these charges to you, I sincerely apologize. We hope to see you again!

Kind regards,

Robyn Woodall

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2,701 - 2,707 of 5,321 reviews

Reviewed 24 May 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Chachitochipos
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Robyn W, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this reviewResponded 2 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 May 2014

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Michael C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Robyn W, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this reviewResponded 2 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 May 2014

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Pamela S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Robyn W, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this reviewResponded 2 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 May 2014

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Hope J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Robyn W, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this reviewResponded 2 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 May 2014

I haven't stayed at a Wyndham for years, and my company put me here for a medical conference where the host hotel was sold out. I must say I was pleasantly surprised and had a great stay! The staff was very friendly, and the rooms very clean. Food service was very good, and overall it was a good value for the price paid. I would stay there again, would definitely bring my family on vacation, location is pretty good to all the theme parks. It was a little removed from stores, shopping, etc, but everything is only a 10 minute drive. I had a very comfortable stay!

  • Stayed: May 2014, travelled on business
    • Value
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2  Thank z_man_and_the_girls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn W, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this reviewResponded 2 June 2014

Thank you for taking the time to share your experience with us. We are so happy you enjoyed your stay with us and we look forward to serving you again!

Kind regards,

Robyn Woodall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

We decided to make a last gasp get away for some sunshine and relaxation to Orlando. Our usual hotel was full and due to the Easter Holidays a lot were either offering massively inflated pricing for less than desirable accommodation and less than desirable locations or were fully booked. We managed to find a great deal for the Wyndham Grand Hotel and Resort and booked up.


The Wyndham Grand Hotel is actually part of a large seasonal ownership area that the Wyndham controls around the lake. This has a great advantage over other hotels in the area as hotel patrons are able to use all of the facilities on the site including a multitude of pool areas, lazy rivers, golf and many other activities. Its also very pleasant to be able to walk around an enclosed area in Orlando and the lake is picture perfect with ducks fish a plenty to provide some entertainment.


The resort is located within Disney making it only a few minutes from the parks, water parks and a really short drive to Downtown Disney. Its also only a few minutes from Interstate 4 leading to Orlando’s other attractions. The only drawback I found was that there is literally nothing within walking distance, if you don’t have a car then getting about using the hotel buses and taxis may limit you. I wouldn’t advise anyone to do Orlando without a car regardless of location!

Anyway we arrived quite late on Good Friday after a long flight, long wait on baggage and an even longer wait to collect our hire car. We parked up at the parking garage (£16 dollar per day, it does seem very unreasonable to charge the parking fee AND a resort fee of $18 per day when you are a hotel guest). The garage was never full beyond the second floor and has multiple lifts directly into the hotel or to the front of the hotel. We were the only people checking in and the very pleasant check in girl had us checked in within minutes. I asked if they could upgrade us since we were staying for 15 nights and the girl made a quick call and sure enough we were upgrade to a king room with a pool/lake view on the 11th floor. She also gave us an activity day by day menu as well as explained that we could use any of the pool and facilities around the lake. Perfect.


The room was large, spacious and was furnished excellently. The King bed was very comfortable and had great linen to allow you to either sleep under a sheet or a heavier duvet. Air conditioning in Orlando is always a big thing and the AC in the room could freeze or melt you to your desires! The room also had a nice seating area, desk and modern Samsung Smart TV.


The toilet area was split into two rooms with the first room being a large sink area with plenty of room for toiletries and such like. The second room was the actual toilet and shower area. The shower was always powerful and the temperature entirely manageable to your own wants. Lastly our room had a balcony that was a great place to sit and watch the fireworks from Epcot and Disney MGM or a thunderstorm.

The room was excellent though it could be a little noisy depending on your neighbours which was slightly disappointing given the rest of the quality of the hotel. On a few nights we had a boisterous family next door who had a regular running battle until midnight. The pool is also open until 11pm at night and the balcony windows were not the best at keeping the noise out. Just something to bear in mind.

We ate at various areas in the hotel. Tesoro Cove is where the breakfast buffet takes place and it has a massive selection of excellent food available from cereals to freshly cooked eggs to absolutely killer fresh Krispy Kreme donuts and freshly made cronuts. At $22 a head it isn’t cheap but if you have a big appetite you could fill up here and skip lunch! We felt as though we were just packing food into to justify the large cost so we ended up having breakfast at the Barista Coffee Bar in the main lobby. Here you could get fresh Starbucks and much lighter and less costly options for breakfast. Both can get extremely busy depending on the time you visit. We also ate at a couple of the pool side restaurants/cafes and all were decent enough and reasonably priced for a hotel.

The hotel amenities were superb. Even if you consider the $18 a day fee that includes your wifi and all activities and pool areas then its not a bad deal at all.


The main hotel pool is probably the most shaded with trees and many parasols available. The only downside is that the pool is heated so isn’t quite as cold as you might need it in the Florida heat! We found some of the other hotels were much colder though the trade off was that they featured lesser shaded areas. The main pool has rent-able cabanas that feature fridges, pool side service and TV’s, though at $40 per half day it seemed a bit much for what you got. The pools and pool areas were always immaculate.

The staff do need a mention here, regardless of the time of day or the area of the hotel there were always courteous and helpful even when dealing with what I would say were unreasonable request from more difficult guests.

Overall the stay at the Wyndham Grand Hotel and Resort in Orlando was great and I have few complaints. I would return back if we go back to Florida.

Room Tip: As for a pool view room and an upgrade if staying for a long time.
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  • Stayed: April 2014, travelled as a couple
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1  Thank ScottGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn W, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this reviewResponded 2 June 2014

Scott,

Thank you for sharing your feedback with us! I will pass on your suggestions and comments to our Hotel Manager.

We are so happy you enjoyed your stay and hope to see you again!

Kind regards,

Robyn Woodall

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Grand Orlando Resort Bonnet Creek

Address: 14651 Chelonia Parkway, Orlando, FL 32821-4017
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Orlando
#19 Top resorts Hotel in Orlando
#26 Business Hotel in Orlando
#31 Luxury Hotel in Orlando
#43 Romantic Hotel in Orlando
#60 Family Hotel in Orlando
Price Range: £107 - £270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wyndham Grand Orlando Resort Bonnet Creek 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located just minutes from each of the Walt Disney World® Resort parks and only a few miles from Universal Studios,® SeaWorld and all the other attractions Orlando has to offer, the hotel is nestled on woodlands and part of the Bonnet Creek Resorts area. The resort is surrounded on each side by the Walt Disney World® Resort and is just off Epcot Drive, providing easy access to Interstate 4 and the Osceola Parkway. ... more   less 
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Also Known As:
Wyndham Grand Orlando Resort Bonnet Creek Hotel Orlando
Wyndham Grand Orlando Resort Bonnet Creek Florida

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