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“Overrated”

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Wyndham Grand Orlando Resort Bonnet Creek
Ranked #76 of 335 Hotels in Orlando
Certificate of Excellence
Spartanburg, South Carolina
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Overrated”
3 of 5 bubbles Reviewed 2 August 2014 via mobile

Booked through hoteltonight at a decent rate but watch out for the fees that are not included in nightly rate. I know many hotels charge fees, which irritates me. Why not just put them in the nightly rate up front or give me an option to not use the resort facilities that require the payment? By the time I paid the $18 resort fee and $16 parking fee (not even valet) i felt it wasn't worth the money. Clean, large room, good location for a Disney vacation but the overall property really didn't offer much to justify the price when many other, less expensive hotels in the area offer just as much. My Mom is a Wyndham owner and stays in the condo-type rooms and loves the place but I wasn't impressed for the price.

Stayed July 2014
Helpful?
1 Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn W, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, 6 August 2014
Christine,

Thank you for your comments. Our resort and parking fees are included in the confirmation sent at the time of booking. These fees provide a number of benefits to our guests including a secure, well-lit and covered parking garage, internet access, a state-of-the-art fitness center, pool and jacuzzi use, shuttle service to the Disney areas, local and 1-800 dialing in guestrooms, business center use, and an array of other amenities and activities throughout the Wyndham Bonnet Creek area.

We appreciate the time you took to share your feedback with us.

Kind regards,

Robyn Woodall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,942 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (507)
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English first
Tulsa, OK
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

This was a wonderful hotel and resort complex. The bunk-bed suite was perfect for our family with 3 boys. The decor and landscaping is beautiful. Because the hotel is part of a larger vacation resort, there are multiple pools and play areas to use. We ate breakfast and dinner at the restaurant, Tesoro Cove, and the quality was good and they had a good selection. The Disney shuttles were convenient and reliable - we never had an issue with them. If you are used to staying at Disney, be aware that the Wyndham shuttle runs on a set schedule, a few times per day depending on the park, so it is not as flexible as transportation at Disney, but we found it workable. We would highly recommend this hotel for its ambiance, location, amenities, and value.

Room Tip: The bunk bed suite is perfect for children, much more convenient than a pull-out couch.
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank okjunga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn W, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, 6 August 2014
Thank you for taking the time to share your experience with us. We are so happy you enjoyed your vacation at our resort and look forward to serving you again!

Kind regards,

Robyn Woodall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, FL
Level Contributor
244 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 bubbles Reviewed 30 July 2014

Gonna start this by saying it's one of the prettiest places I have ever stayed in. Beautiful andscaping, Mediterranean buildings, lovely water views and pool and hot tubs. So with everything going for it (and this is my 4th stay in Bonnet Creek) they really underserved big time.
1. Over-clorinated pool/hot tub ruined 4 of our 8 bathing suits. (Oh yeah, in the first 24 hours). Spoke to Front Desk Management (Maris?) and she said it was due to the "poor quality" of our bathing suits. SERIOUSLY???
2. Wyndham put us in the hotel due to the resort being 110% occupied, and they had the nerve to charge us $40 per day for resort and parking charges - TIMES 2 ROOMS - as there are neither of these charges at the resort, it should have been free.
3. They wanted to charge us $16 per vehicle per day for parking. We had 4 vehicles as we were coming from all over Florida. ???? Crazy, right?
4. The internet was completely horrible. We spend quite a bit of time sporatically checking up on ipads and a laptop. Most of the time it was unusable. I had a 45 minute call with their IT department (on vacation, really not what I want to do) and they said yes, I had a poor signal quality. DUH!!!
5. Activities - no Kayaks, no paddleboats, tiny little exercise room in the hotel. Tiny arcade room. Can't check out games. No DVR.
6. Room # 2 wasn't ready at checkin - 4pm. Done after 7pm.
7. Rooms don't get cleaned until 5pm each day. YUCK.

For a resort of this quality, these things are not good at all. The food was average, and completely overpriced of course.

Try talking to big management. Oops sorry, they don't work on the weekend. Really? July 4th weekend when you are 110% booked? Maybe YA SHOULD!!!!!!!!!!!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
7 Thank Froggy1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn W, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, 6 August 2014
We strive to provide our guests with the highest level of customer service and satisfaction and I apologize for failing to meet your expectations.

Thank you for sharing your concerns with us and I will address your comments with our management team.

Kind regards,

Robyn Woodall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 July 2014

Comfortable room (was issued a handicap room for some reason). Staff very cordial and helpful. Great hotel!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
1 Thank Doris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn W, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, 6 August 2014
Doris,

We greatly appreciate your review! I will share your feedback and comments with our Hotel Manager.

Thank you and we hope to see you again!

Kind regards,

Robyn Woodall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas, United States
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 July 2014 via mobile

Quiet, clean, friendly, convenient, all amenities, great food, fantastic pools, exercise area... You name it. Just a wonderful hotel where i will be staying from now on when coming to Disney. This was a real bargain booked on a hotel website other than Wyndham's.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn W, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, 30 July 2014
Ken,

Thank you for taking the time to share your feedback with us! We are so happy you enjoyed your vacation at our resort and look forward to seeing you again soon!

Kind regards,

Robyn Woodall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Grand Orlando Resort Bonnet Creek

Property: Wyndham Grand Orlando Resort Bonnet Creek
Address: 14651 Chelonia Parkway, Orlando, FL 32821-4017
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Orlando
#16 Spa Hotel in Orlando
#26 Business Hotel in Orlando
#28 Luxury Hotel in Orlando
#43 Romantic Hotel in Orlando
#60 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Wyndham Grand Orlando Resort Bonnet Creek 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located just minutes from each of the Walt Disney World® Resort parks and only a few miles from Universal Studios,® SeaWorld and all the other attractions Orlando has to offer, the hotel is nestled on woodlands and part of the Bonnet Creek Resorts area. The resort is surrounded on each side by the Walt Disney World® Resort and is just off Epcot Drive, providing easy access to Interstate 4 and the Osceola Parkway. ... more   less 
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Also Known As:
Wyndham Grand Orlando Resort Bonnet Creek Hotel Orlando
Wyndham Grand Orlando Resort Bonnet Creek Florida

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