We stayed in the Wyndham Grand for 7 nights. Upon arrival they gave us a complimentary upgrade of our room which gave us more space since we had our two teenage kids with us. Location is great, rooms are clean and it is close to all that Orlando is well known for. The restaurants on the property are good and even though it a big resort, it is reasonably quiet since there are more pools and restaurants to choose from. They do have a free shuttle to and from the parks which is convenient. I would go back to this hotel.
We greatly appreciate your review! I will share your feedback and comments with our Hotel Manager.
Thank you and we hope to see you again!
We came from Canada and i had called the day before asking if we can check in earlier as our flight was arriving way before 4pm. Magen, whom i spoke to, was very kind and said she would do the best she could I also asked if it was possible for an upgrade. I arrived today and before i even walked in a person came to my car and asked if i needed help with luggage or to valet the car, too expensive i declined, but he was very kind and helpful and directed us on where to park. As soon as we walked in to the lobby their was a very nice aroma, the whole resort smells amazing, we approached the front desk and as soon as i said my name Magen, who i had forgotten, says "hey we spoke yesterday, we were able to upgrade your room and it will be ready shortly" I was awestruck, Very impressed on the fact that she remembered me and was kind enough to remember my GF's bday (which I had mentioned the day before) and wish her a happy bday. Vishal was also present, smiling and wishing her a happy bday as well. Excellent service so far, we were informed on were to go to drop our bags and get a bite to eat. David, very kind guy easy to talk to, took our bags, and we went and grabbed lunch. Before we could even start our food Vishal calls and tells us our room is ready.
The room is spacious, clean and overlooking the pool and lake, beautiful view.
But in truth as nice as this place is, and even though the parking and fee`s are a little high (16 parking, 18 resort fee not including tax) its the people that would bring me back. Excellent service and i am really happy i chose this resort. Great management and great people. When i do come back to Orlando ill be at this hotel.
Also, to show you guys how great these people are, Joshua (also very kind and helpful) brought up a cupcake and a card wishing my GF a happy bday which made her extremely happy
Thanks again for the great hospitality - Dany
Thank you so much for your positive comments about our resort and associates. We are thrilled to hear you enjoyed your stay and hope to see you again soon!
Hotel as described on their website. Stunning hotel, more 5* than 4*. Facilities and accommodation stunning. All staff encountered were excellent.
Pool - beautiful and clean - one problem though was that it was unnecessarily heated through July August so too warm and not refreshing.
BBQ areas looked great fun - did not try out though.
Back Bay Bar Grille - food and service excellent. We did not eat at the other restaurants but had room service a few times which was great.
Overall - Pro's -Everything! Many and all superb. Close to Disney, beautiful hotel. Great staff. Great food. Highly recommend. On site starbucks that do snacks and simple breakfasts, bagels and breakfast baps etc. Life saver! Ice cream counter. On site pizzeria with delivery to room. I'm sure there are more specfics but too many to list.
Note about resort fees - Resort fees are published at booking, and explained at check in. They are not cheap but they are not hidden. The fees were $22 resort fee and $16 daily parking to which they then add tax too. We had a cracking room rate and then calculated the cost of fees onto to that so we knew exactly what we were spending. Even with these fees added on the Wyndham still was better value than other hotels in it's class.
Cons - Pool too warm for us - sounds silly but after a hard day hooking around the theme parks and cool dip would of been preferred.
Whisper quiet, icy cold fully thermostatic a/c units - bliss!
No self service laundry facilities. we stayed for 2 weeks and had to find an off site coin op laundry which was a bit dodgy. Similar hotels have 3 washing machines an dryers that's all it would take.
To conclude - highly recommend this hotel if staying in Orlando. We will go again.
Thank you for taking the time to share your experience with us. We are so happy you enjoyed your vacation at our resort and look forward to serving you again!
This is my second time on the hotel. As we arrived, I decided to update the room and get the room with bunk beds. The location of the room was facing the pool on the 8th floor. We were very disappointed with the conditions of the ground and pool. At lazy river pool you can see the pavers were lose around the pool. On the edge of the pool you can see a metal bar sticking out which made me very concern about people cutting their skin on the metal. In the main pool at the hotel one can see mildew all around in the pool. You can see from the outside but from within the pool. Also the lack of fresh towel in at 3 three of the pools. We waited for more than 30 minutes and the staff never brought new towels for them. I was disappointed with the conditions. It looked very old and not up to part.
We strive to provide our guests with the highest level of customer service and satisfaction and I apologize for failing to meet your expectations.
Thank you for sharing your concerns with us and I will address your comments with our management team.