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“Greatly Comfortable Family Hotel”

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Fairfield Inn & Suites Orlando Lake Buena Vista
Ranked #105 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Reviewed 10 June 2014

This is a well-managed, low-manpower serviced hotel. It provides all the basic amenities required for a longish stay and its location is just too good, with a slew of shops/restaurants ( Indian, Italian, Mexican, Chinese, American) all around it. The rooms are very spacious and the sitting area space (esp. in the double king-sized bed unit) is a truly relaxing space. We frequented the Indian restaurant 'Darbar' situated right next to the hotel and were quite happy with the experience. The area around the hotel is quite peaceful and one can take quiet walks in the neighbourhood.
Fairfield offers an excellent breakfast spread and in spite of the large no of residents, seating space is not a problem usually. The staff here is very helpful too. Carrying some food to the room for sleepy/tardy kids is also an option here.
Some liquid soap was the only item we missed having in this hotel.
The in-house counter for disney nd universal tickets is a great help as well. We had a bad 'no-show' experience with the so-called 'cheap ticketing booth' situated outside the hotel( in front of the souvenirs shop nd next to the parking area in front of the hotel) when the promised tickets were unavailable at the last minute due to the shop remaining closed at the time we had been told to pick up the tickets. The in-house counter at the hotel rescued our day thankfully & we got all our subsequent park tickets from there.
The free bus connection to disney epcot village is a good facility for going, but coming back after the fireworks has to be done independently as the bus timings don't match the event timings. There are plenty of taxis available at reasonable rates though.
All in all, we were a mixed group of 6 people in 2 rooms ( kids, adults, seniors) and had an excellent experience here.

Room Tip: Rooms facing the shopping plaza probably offer a better view.
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  • Stayed: May 2014, travelled with family
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2  Thank samreeti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this reviewResponded 15 June 2014

Our team would like to thank you for sharing this very informative review of our hotel. The location of our hotel is very close to shopping outlets, many restaurants and all of the local attractions making our beautiful hotel the perfect place to stay. The hotel also provides an outstanding value for the Disney area considering the great room rates, free WIFI, free continental breakfast, free parking and free scheduled Disney transportation. Thank you again for your review and for choosing the Fairfield Inn & Suites by Marriott Lake Buena Vista for your trip to the Orlando Walt Disney World area. We hope you and your family will return to stay with us again in the future.

Sincerely,

Sean Lower
General Manager

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353 - 359 of 894 reviews

Reviewed 8 June 2014

The housekeeping staff at times were lazy. One night, we came back to a bathroom with only 1 roll of toilet paper instead of 2--it was never replaced & we didnt bother asking. They frequently used wrinkled bed sheets and it looked as though they 'rushed' making the bed, not tucking in the sheets at all/neatly. At checkout, the front desk charged my credit card for a drink that I didn't order (We didnt even visit the hotel store). The front desk attendant, Daniela, seemed to be upset (had an attitude) that she had to remove the charge from my credit card. She wasnt very friendly at checkout either; didn't wish us to 'have a nice day' or 'thanks for staying' or 'have a safe trip'--especially considering we stayed there for almost a week. The free breakfast wasn't that great either...the waffles were tasty but that was about it. The rooms need a bit of updating, the bathroom seemed really outdated and doesnt have a fan. The location of the hotel is great though, tons of restaurants nearby and 10 mins to all Disney parks. The microfridge was a much appreciated feature though. Overall, I didn't feel like the Silver Elite member that I am, compared to the other Marriott properties I visited.

  • Stayed: June 2014, travelled as a couple
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1  Thank CC8705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this reviewResponded 15 June 2014

I would like to offer my sincere apologies on behalf of the entire team of the Fairfield Inn & Suites by Marriott Lake Buena Vista for our hotel not providing a “wow” experience to you. The team is working on corrective actions to eliminate the types of problems you described from repeating in the future. Although we did not show it properly, we do appreciate Marriott Rewards members who choose our hotel. I apologize that you were not shown appreciation for achieving the Silver Elite level in the program. This accomplishment shows great loyalty to the Marriott family of hotels and I would like to thank you very much for this. We hope you would consider giving the Fairfield Inn & Suites by Marriott hotel in Lake Buena Vista a second chance in the future to show you this in not the experience that our guests typically receive.

Sincerely,

Sean Lower
General Manager

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Reviewed 28 May 2014

I called ahead and asked Nina for a crib. I went to the wrong Fairfield. I called ahead and asked Nina if I had to wait until check in to get the crib put in the room. She was kind enough to have it in the room already. Breakfast is well stocked. The rooms were clean and comfortable.

  • Stayed: May 2014, travelled with family
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1  Thank flgrays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this reviewResponded 30 May 2014

On behalf of our entire team, I thank you for your review, for choosing our hotel and for your recognition of the great customer service received from Nina. She has received many compliments recently from our guests. We hope you will return to stay with us again at the Fairfield Inn & Suites by Marriott Lake Buena Vista on a future visit to the Orlando Disney area.

Sincerely,

Sean Lower
General Manager

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Reviewed 28 May 2014

A good quality hotel with breakfast provided. May cost a little more than the package holiday hotels but definately worth it. We only mentioned that we thought it looked a little tired and wham, they upgraded us straight away! (We were not going to refuse)
The only downside is lots of the hotels are now charging for overnight parking. After paying for a room I think it is not fair to then charge $6 per night for the car. Mind that sort of thing is is happening in the UK too. I always protest in writing & occasionally they will waiver that charge.
And so they should!

  • Stayed: May 2014, travelled with family
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Thank jb144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this reviewResponded 30 May 2014

We thank you for choosing our hotel and for sharing your comments with other travelers. We hope you and your family will return to the Fairfield Inn & Suites by Marriott hotel in Lake Buena Vista on a future visit to the Orlando Walt Disney World area.

Sincerely,

Sean Lower
General Manager

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Reviewed 23 May 2014

This hotel was a great value and location for us. We knew we'd be at the parks all day everyday. So we weren't interested in the more expensive resorts with extra amenities like a resort-style pool.

The hotel was clean and newly renovated. The staff were all friendly and efficient. Breakfast was kept well-stocked, even with the crowd each morning.

The location is very close to the resort. There is a free shuttle, but the times didn't work out well for us. There are many restaurants close to the hotel. We never had trouble finding a parking space.

  • Stayed: May 2014, travelled as a couple
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3  Thank NancyNick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this reviewResponded 30 May 2014

We thank you for your review and your comments about the great value & location of our hotel. Our complimentary items such as our hot breakfast, WIFI, parking, business center, game room and scheduled shuttle service to the Walt Disney theme parks all combine to make our hotel a great value. We hope you both will return to stay with us again at the Fairfield Inn & Suites by Marriott Lake Buena Vista on a future visit to the Orlando Disney area.

Sincerely,

Sean Lower
General Manager

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Reviewed 21 May 2014

We stayed for five nights in May and it this Marriott property was a perfect fit. I generally enjoy/prefer Marriott properties (as a rewards member) and this particular hotel lives up to the Marriott name. The staff was polite and courteous, the breakfast was well-stocked and tasty, and the hotel property was updated and clean. We had a king suite with more than enough space. The separate sitting room was especially nice considering it had a mini-fridge and microwave. The bathroom/shower were of adequate size and nothing fancy, but clean and not too old. The view out the window was of the parking lot, but that wasn't a concern for us because we did not spend much time in the room.

The hotel is located very close to downtown disney (probably don't want to walk, but still close), and very conveniently located between Orlando proper and the Disney parks. We hopped on the interstate each morning and drove to the parks. Epcot Drive is only one exit away on the interstate. It was about a 10 min. drive to Epcot (closest) and 15 min. to Animal Kingdom (farthest). We didn't use the shuttle service. The hotel is surrounded by many eating establishments and there is a Walgreen's right across the street.

All-in-all, we very much enjoyed our stay at this Fairfield Inn and would highly recommend it to families or couples.

Room Tip: The king suite is very spacious. At the time of our booking, it was the same price as a regular king...
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  • Stayed: May 2014, travelled as a couple
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Thank Spark23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this reviewResponded 22 May 2014

Thank you for sharing your review and for highly recommending our hotel to other travelers. We do appreciate the business from our Marriott Rewards members who enjoy the great benefits of membership. For our guests who are not members, we encourage them to join this excellent guest reward program. We hope you will return to stay with us again at the Fairfield Inn & Suites by Marriott Lake Buena Vista on a future visit to the Orlando Disney area.

Sincerely,

Sean Lower
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

Stayed here for 5 nights, good location with free shuttle to Disney, and short trip to Universal. Plenty of good restaurants within easy walk from the hotel. Rooms are very comfortable, clean and little noise as it's set back from the main road. A little put-off on our arrival when the room was not quite ready and was told we couldn't store all our luggage, however, that was quickly resolved. Free Wi-Fi works very well and the complimentary breakfast is adequate

  • Stayed: May 2014, travelled with friends
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1  Thank gordonn526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this reviewResponded 19 May 2014

We thank you for staying in our beautiful hotel and for sharing your review with other travelers. Our excellent location is also very close to a wide variety of restaurants, all of the Disney theme parks, Downtown Disney, the Premium Outlets, SeaWorld, Universal Studios and the other attractions that Orlando has to offer. We hope you will return to stay with us again at the Fairfield Inn & Suites by Marriott Lake Buena Vista on a future visit to the Orlando Disney area.

Sincerely,

Sean Lower
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Orlando Lake Buena Vista

Address: 12191 S Apopka Vineland Rd, Orlando, FL 32836-6802 (Formerly Country Inn & Suites Lake Buena Vista)
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Green Hotel in Orlando
#76 Family Hotel in Orlando
#82 Romantic Hotel in Orlando
#83 Business Hotel in Orlando
Price Range: £89 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites Orlando Lake Buena Vista 3*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Orlando Lake Buena Vista Hotel Orlando
Fairfield Inn And Suites Orlando Lake Buena Vista
Country Inn Orlando
Orlando Country Inn
Fairfield Inn & Suites Orlando Lake Buena Vista Florida

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