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Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort
Ranked #91 of 339 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Newburyport, Massachusetts
Level 4 Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“You get what you pay for”
Reviewed 13 April 2012

You know...the reviews for this hotel are not accurate. This is a bare bones, simple, moderately clean hotel that leaves you with few things to remember, think about or desire to go back to experience again. We went there for one night to go to Universal Studios- they do two things right, they offer a great free breakfast and offer a shuttle to Universal (2 in the morning and 2 at night).

I just think the right expectations should be set with this hotel- it's not gross, but it's not nice. It's more of a motel than a hotel- weird lighting in the bathroom, humid rooms with a loud air conditioner, small rooms with a bed, old tv and desk. No frills...but I actually think that's the point of this hotel. It's designed as a cheap place to stay to sleep and go out...not hang out and enjoy. It's cheap...and that's what you should expect!

Room Tip: no suggestions...I don't know if they have "good rooms"
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Cynd113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanaBurke, General Manager at Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort, responded to this review, 17 April 2012
Thank you for your review. I am sorry we did not meet your expectations; we are a limited service property and do not have as many amenities as full service properties/resorts can offer. I am glad you found our hotel clean and affordable as well as enjoyed our complimentary breakfast and shuttle to Universal. Thanks again for your comments and have a great day.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
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English first
Cicero, New York
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 April 2012

We stayed 2 nights while attending a wedding which took place at Universal's Portofino Hotel. .When checking in, the staff offered complete information on nearby restaurants, cabs, and prices for parking at the Portofino (ridiculously expensive!) Also invited us back to the lobby for 3 o'clock freshly baked cookies. Hot coffee and tea also available in the lobby at all times.
The rooms had new cloud-like mattresses, very comfortable and clean. Breakfast had a wide variety of choices, with a staff member keeping everything clean and well-stocked. Staff member offered to make the waffles for customers. Breakfast alone would be at least $15.00 -$20.00 at any restaurant in Orlando. We asked for late checkout, which staff easily granted. They also allowed us to use the pool area until we had to leave at 3:45 for airport, and gave us bottled water to take with us. In general, we were made to feel like a valued customer.

  • Stayed March 2012, travelled with friends
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Helpful?
Thank Marianneh7674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanaBurke, General Manager at Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort, responded to this review, 13 April 2012
Thank you for taking your time to write this review. I am glad you had a pleasant stay. Our mattresses are very soft I am glad you enjoyed it! It was a great pleasure to read that our staff made you feel welcome and valued. Thank you for choosing our hotel out of many in Orlando area and I hope you will come and stay with us again soon.
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Indianapolis, Indiana
1 review
Reviewed 8 April 2012

We stayed 3 nights while we visited Universal for the first time. The hotel and it's staff were great. The breakfast was well staffed and had plenty of choices. The pool was very clean. Rooms were a very nice size and seemed well cleaned. The hotel was in walking distance of a few restaraunts, which was nice. The only problem that we had was the cab service. I have not used a cab very often, but these left me feeling cheated. We had the front desk call the cab for us since we were leaving at unusual times. The first cab ride was in a van, and the cost was $8. When we came back from Universal the driver told us the fee would be $5 or $6. When we got to the hotel he told us we owed $7. The next morning the hotel called a cab for us again. This time he took 2 families in the van. I assumed that we would split the cost. I asked him what the cost would be, he told me $10. I gave him $5 plus his tip and went on my way. I could hear him yelling as I was already on the escalator to Universal. I assume he was wanting the entire $10 from me. I think they need to at least run their meters instead of picking whatever fee they like.

Other than the cab issues, we had a great visit and would stay at this hotel again.

  • Stayed March 2012, travelled with family
    • Value
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Helpful?
Thank magicsoccer2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanaBurke, General Manager at Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort, responded to this review, 10 April 2012
Thank you very much for your review! My team and I greatly appreciate your kind words about our facilities and service! I am sorry to hear you had a bad experience with our cab company. I want to let you know that we are not taking the issues you described lightly. I thank you for taking your time and sharing about what occurred with us so we can follow up with the cab company to insure this does not happen to our valued guest in future. We hope to have you stay with us again next time you are travelling to Orlando. Have a wonderful day!
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Williamsburg, Virginia
Level 5 Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 5 April 2012

We had a very nice experience at this hotel. When we arrived, they had overlooked our request for a room in a quiet area and had put us in the room directly across from the elevator. They moved us without any problem. The new room, unfortunately, had a leak above the window and it was raining. Within five minutes of our call to the desk a maintenance person came in to check out the problem. He returned with tools and materials, fixed the leak, wiped up all the water and cleaned up everything - great service.

The room was very clean and quiet. Be sure to confirm if you need a refrigerator and microwave. We thought we were getting one but evidently did not reserve that type of room, and they were sold out so they could not give us one.

Breakfast was very crowded, but the staff worked really hard to replenish the food.

The location is very good for Universal - close but would have been too far for us to walk and then do all the walking once there (and then walk back!). There is a Walgreens, Carabbas, Wendys, Starbucks, Burger King etc. within walking distance.

I would definitely recommend this hotel if you are visiting Universal based on the price and location.

  • Stayed April 2012, travelled with friends
    • Value
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Helpful?
1 Thank lvtoske
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanaBurke, General Manager at Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort, responded to this review, 10 April 2012
Thank you very much for taking the time and sharing about your experience while staying with us. I am sorry to hear there was a leak in your room upon arrival however I'm glad our staff took care of it promptly for you. Thank you for recommending our hotel and we hope to see you again soon!
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charleston, sc
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 April 2012

First the good. It's right across from the entry to Universal Studios. So if that's your goal it's a great location. It has free Internet access. It is cheaper than most.

Now the rest. While the hotel seems to have been renovated recently it's all just gloss. The rooms are already beginning to look worn. The bedding is getting frayed and the sheets are a crinkled mess hard to tell if they are clean or used. The rooms and public space are dirty. The hotel is packed and the turnover impressive but the staff just can't keep up. Maid carts litter the hallway day and night and the maids do just a cursory cleaning to get the next guest in fast. I'm a Marriott Gold Member and our room was to be ready by 1pm. We checked in at 5pm and there were no ready rooms. When we did get the room 30-minutes later it looked like the maid rushed to get it cleaned from the last customer. Later that evening we came back from dinner to find that the air conditioning was broken making an amazing racket. The repair man was Russian and spoke only basic English, enough to say he couldn't fix it and it was old. The only room they could move us into was the handicapped room which is not a great room for three people to share. During this process it took six calls to the desk at 10pm to even get them to change the room. So not impressed with the customer service either. The breakfast is basic and overwhelmed with hungry kids and angry parents making a wonderful scene to watch, but not participate in. The lone attendant couldn't keep up with the amount of people grabbing food. The line for waffles was six deep and the oatmeal emptied in 15 minutes and was never resupplied. As if all this isn't enough the hotel is across the street from the Fire Station with sirens going off at all hours of the day and night.

Great place if you care more about getting to Universal than comfort and a good nights sleep than this is your place, otherwise stay elsewhere.

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
1 Thank rellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanaBurke, General Manager at Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort, responded to this review, 5 April 2012
Thank you for your review and feedback. I am sorry to hear you did not enjoy your stay with us. Spring break is indeed a very busy time of the year for us as well as other Orlando hotels with lots of families and kids. During these times out team is working hard to make sure we maintain cleanliness and good upkeep of our facilities as well as insuring that all our guests are well taken care of. I am sorry you felt that this was not the case. Not having the room ready for you at 5pm and issues with A/C are certainly not what we are about and I apologize for your inconvenience. Thanks again for your feedback as we take it seriously from each and every guest to help us better our services. I can only hope that you will give us another chance and stay with us again in future. Have a wonderful day!
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Fort Lauderdale, Florida
Level 5 Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 31 March 2012

We won free tickets to Universal Studios & wanted to find a good hotel that was close & inexpensive for a quick weekend getaway. This was the perfect hotel. We couldn't have asked for a better location or a better price, especially considering it was last minute & during the peak of spring break.
The front desk staff was very friendly & helpful, clean room & free breakfast. They even have a free shuttle to Universal Studios. We didn't use the shuttle as our tickets included free parking & the shuttle times didn't work with our schedule. Oh and we could have even bought the tickets to the park if we needed to.
Aside from being literally minutes away from the park it is walking distance from several restaurants & a Walgreens.
Would definitely stay here again.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Hitchedintahoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanaBurke, General Manager at Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort, responded to this review, 3 April 2012
Thank you for your review and for sharing the information about our amenities and park transportation. I am glad you found our hotel affordable and meeting your needs. I also want to let you know that we now have a complimentary scheduled shuttle running to and from Orlando Premium Outlets you can take advantage of next time you stay with us. Thank you for choosing us out of many hotels in Orlando and see you soon!
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Atlanta, Georgia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 March 2012

We made a last minute trip to Orlando and picked this hotel based on the 30 min research on Tripadvisor.com. I was impressed by the positive comments on the customer svc at this hotel and decided to make a reservation.
The comments were indeed true. The staff is professional and firendly. The holel itself is clean and so was our room. I have stayed at the more expensive Marriott brand but did not meet with such a high quality staff as in this Fairfield. Will definitely consider this hotel during our next trip to meet the mouse.
Universal Studio is not too far from this location either.

  • Stayed February 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank meldsilva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanaBurke, General Manager at Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort, responded to this review, 3 April 2012
Thank you very much for your review. I am glad you booked your stay with us based on positive feedback from other travelers and weren't disappointed. I appreciate you speaking highly of our staff and customer service they provide. Thank you for choosing us and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort

Property: Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort
Address: 5614 Vineland Road, Orlando, FL 32819 (Formerly Fairfield Inn & Suites Orlando Universal Studios)
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in Orlando
#39 Green Hotel in Orlando
#87 Family Hotel in Orlando
#87 Romantic Hotel in Orlando
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Guests feel right at home at Fairfield Inn & Suites by Marriott Orlando near Universal Orlando Resort. Our vibrant and welcoming hotel near Universal Orlando is perfect for creating memories on a trip to Florida, as it offers many multifunctional spaces and modern amenities. We are a 2016 TripAdvisor® Certificate of Excellence winner and we offer travelers plenty of space to relax as they explore Orlando. Our hotel sits moments from top Orlando attractions, including Universal Studios and Universal Citywalk. Guest rooms and guest suites at our hotel are spacious, and they include free Wi-Fi and plush bedding. Each morning, we provide a complimentary hot breakfast for our guests and our outdoor pool is always available for a refreshing swim. At Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort, we make guests needs and wants our #1 priority. ... more   less 
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Also Known As:
Fairfield Inn And Suites Orlando Universal Studios
Fairfield Inn & Suites Orlando Universal Studios Hotel Orlando
Fairfield Inn Orlando
Fairfield Orlando
Orlando Fairfield Inn
Fairfield Inn & Suites By Marriott Orlando Near Universal Orlando Resort Florida

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