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Hampton Inn Orlando/Lake Buena Vista
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Reviews (3,377)
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All reviewsmickey wafflesfront deskpalm parkwaydisney parksgreat hotelfree breakfastthe breakfast areabreakfast staffnear disneylake buena vistaclean roomsbreakfast was excellenthot breakfastfresh fruitdisney tripdefinitely stay here againeach morning
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Reviewed 21 August 2014

The Hampton Inns have built a reputation of being nearly identical in quality and service from town to town, city to city, state to state. The Hampton Inn on Palm Parkway, Orlando should be considered one of the best of the best. The management and desk personal are all warm, friendly and accommodating. The entire service staff caring for the appearance and cleanliness of the hotel demonstrates an above average performance. We have stayed in Hampton Inns while traveling in many eastern U.S. states. The Palm Parkway Hampton Inn personifies all the best features of the brand.

Room Tip: Rely on the staff
  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank PeteCentral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014

I chose this Hampton Inn as i used to frequent Hampton Inn's quite often during my business travel years ago and i have always had good experiences staying at them. despite having family that i could have stayed with i chose the hotel due to the location and convenience of being closer to the parks and the shuttle service BUT ..

the shuttle service offered is great but the morning shuttle to Magic Kingdon departs at 7.45am, part opens at 9am, what is one supposed to do for 1 hour with tickets in hand and kids eager to get in ? return shuttle is at 10.15pm which also does not work well as the fireworks start at 10pm and so you cant make it back in time. I ended up driving and paying for parking as well, so much for that

Breakfast offered is good but its more of a chow down, if you just want to stuff your face before hitting the park then you are good, don't expect more then that.

Front desk staff is rude, they need to consider that people travel long distances to get there for vacations, family's are tired after travel and hitting the parks and they could be more courteous

Will not return to this location, ever !!

Room Tip: the pillows that hilton/hampton uses are really really really soft with no support whatsoever, if you have back troubles like me and need a better mattress and firm pillows, this is not the place for you. With that and a noisy hotel i could not wait for the stay to get over.
  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank popo-tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peggy V, Front Office Manager at Hampton Inn Orlando/Lake Buena Vista, responded to this reviewResponded 20 August 2014

I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service at the front desk and regarding the shuttle; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

We just got back from staying at tbe Hampton Inn on Palm Parkway and I have to say we had an amazing experience. The hotel was immaculate, the staff was friendly and accommodating, the breakfast was great. All the staff works hard to ensure your stay is relaxing. The hotel is also near plenty of restaurants. We are definitely planning another trip to Florida and the Hampton Inn is tne only hotel we will stay at..Thanks everyone for a great vacation.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Jill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

The lobby is clean and inviting. Staff was friendly and efficient. Room was clean and well taken care of. Breakfast had a good variety that anyone should be able to find something to eat. Would stay at the hotel again!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

I stayed in this hotel for 4 nights, while visiting WDW and Universal Studios. The location is great, it is close to a lot of restaurants and stores. I loved that it was off the beaten path, but still close to the major roads. The breakfast offerings were the most I have ever seen at a Hampton Inn. The taste of the food was okay, I guess you get what you pay for (free). The only thing I hated was how BUSY it was in the mornings, hard to move around, it was horrible. My advice would be to go as early as you can to at least try and beat the crowd. I would stay here again, you get the most for your money. I found that staying in the Orlando area, all hotels are not alike. Pay attention to the fees, Hampton Inn did not have any underlying fees! Pay attention to the details!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Csmith413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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