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“Loved everything about it!” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, Orlando

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Country Inn & Suites By Carlson, Orlando
Ranked #210 of 335 Hotels in Orlando
Sarasota, Florida, United States
2 reviews
“Loved everything about it!”
5 of 5 bubbles Reviewed 27 March 2014 via mobile

I've always loved Country Inns, and this one didn't disappoint. The staff, cleanliness, and location of the hotel can not be beat for the price! It's not a 5-star hotel, but they're not trying to be. Exactly what I expected plus some, thanks!

Stayed March 2014, travelled solo
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andismom529, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this review, 14 April 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us. We look forward to your next stay and hope that it is in the very near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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948 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
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English first
Athens, Texas
Level Contributor
139 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 16 March 2014

I'm really torn between a 3 and a 4 on this place. There isn't anything devastatingly wrong with it but its riding the edge of maintenance issues. (loose or partially broken fixtures, safe out of order, etc) On the plus side the staff was quite friendly and helpful. Breakfast seemed Ok to me but my wife had a lower opinion - she's not a fan of frozen fruit. The 'business center' consisted of a barely functional computer at the side of the lobby that struggled to display the Universal site so I could purchase the 'necessary' Express passes online. There is a desk there that sells tickets and passes but its only open in the morning. Another plus - they have a well stocked shop that's open till 11 - a rarity for hotels at this price level.
The price is probably the key though - the rates were really good for a property that's only a mile away from Universal.
Since there are no glaring issues and it is such a good rate for a non-motel near Universal I'm going to go with a 4.

Room Tip: Its on the better side of you get what you pay for but don't expect the Ritz.
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  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 9 March 2014

This hotel isn't for anyone wanting to get some sunshine by the pool as this hotel has only 2 sun loungers. I've stayed at many hotels within minutes from this hotel previously and this has been the worst for people on their holidays. This hotel is ideally suited for overnight travellers.
I wouldn't stay at this hotel again as it's not a hotel suited for more than a one stay.
On the plus side the breakfast is okay but rather crowded.

  • Stayed March 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank 4holidaysayear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this review, 11 March 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Orlando hotels

Saint Cloud, Minnesota
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 8 March 2014

Let me start first by saying I reserved my room while on the phone with corporate in the hotel early in the day as we check it out and we were using my gold points. When returned later in that night around 9:00 pm, my reservations were not made. I had had to start from the beginning and call corporate again. Here the woman made a insincere apology and re-booked us. Then proceeded to tell me that if I cancelled I would face penalties in losing points. That really rubbed me the wrong way after they had originally made the error. Needless to say I am not impressed with their customer service over the phone.
Back to the hotel. Everyone I dealt with there were extremely friendly, helpful and apologetic. The rooms were clean and the usual Country Inn and Suites room. They did have an outdoor pool, but lacked a hot tub. They only had 1 king suite with the hot tub. There breakfast was the average Country Inn and Suites breakfast. It did not include everything some have. The best part of the hotel is its location. It is between 1 to 2 miles from Universal Studios. Just to let you know we did try to stay here later in the week when we returned to Orlando before our flight home.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Clive Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this review, 11 March 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us and visited twice. We are sorry to hear about your reservation experience and have forwarded this information to the appropriate people. We do hope to see you the next time you are in our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Island, New York, United States
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 5 March 2014

Stayed here in early February for the third time and again was not disappointed. The place is spotless, the rooms are comfortable and well appointed. There is a good fitness room, an outdoor pool, and a very good breakfast. They have daily shuttles to the parks. The staff is friendly and helpful. Will stay here again anytime, I'm in Orlando!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Earl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this review, 11 March 2014
Thank you for your feedback and for taking the time to write about your experience at Country Inn & Suites Orlando Universal. We are delighted to read that you enjoyed your time with us and we look forward to seeing you the next time you are in our area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison Lake, Minnesota
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 26 February 2014

For the price, really wasnt too impressed. Pros: The staff were friendly, the hot breakfast was great, pool open late, the shuttle to Universal saves $12 round trip vs. a cab. Cons: The refrigerator in the king room was missing the racks/door guards to prevent things from falling out, when you used the bathroom and closed the door for privacy and reopened it, it would immediately smash against the bedroom door unless bedroom door was closed as the doors overlapped. (you'll know what im talking about if you get the king room) Got annoying alternating between closing bedroom and bathroom doors to prevent this, also, could hear loud automobile sounds from outside. Overall, place was average and would stay again if the price was right!

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Shawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this review, 11 March 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Round Lake, Illinois
1 review
1 of 5 bubbles Reviewed 22 February 2014

The first room we were given, we were locked out after returning from sightseeing. The room was not very clean.. The best part of the king room, we were about to turn in for the night, The sheets were stained. They changed our room upon request, and more troubles followed. The second king room had no alarm clock and dirty carpets like the first room. Front desk staff not very helpful to resolve the issues. I would not stay there again.

  • Stayed February 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank jfbkmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this review, 24 February 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for Kelly Cowan, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Orlando

Property: Country Inn & Suites By Carlson, Orlando
Address: 7701 Universal Blvd, Orlando, FL 32819-8371
Phone Number:
Region: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #210 of 335 Hotels in Orlando
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Orlando 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
Whether you're planning a family vacation to Florida or a professional business trip, the Country Inn & Suites Orlando hotel is a great place to stay. Our Orlando hotel near Walt Disney World(R) Resort, Universal Studios(R) and Sea World(R) theme parks offers a convenient, scheduled shuttle for guests, to ensure your trip is hassle free. We have Orlando hotel rooms and suites for every occasion, and offer a complimentary hot, continental breakfast, outdoor pool, boardroom, Fitness Center and more. With all the perks available at the Country Inn & Suites Orlando hotel, there's no better place to stay during your Florida vacation. ... more   less 
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Also Known As:
Country Inn & Suites Orlando Universal Hotel Orlando
Country Inn And Suites Orlando Universal
Country Inn International Drive
Country Inn Orlando
Orlando Country Inn
Country Inn & Suites By Carlson, Orlando Florida

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