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“Embassy Suite Hotel in Orlando”

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Embassy Suites by Hilton Orlando Downtown
Ranked #146 of 336 Hotels in Orlando
GreenLeadersBronze level
Miami, United States
1 review
“Embassy Suite Hotel in Orlando”
Reviewed 11 February 2014

I traveled for a professional Conference held at the Hotel. The Hotel staff was genuine and exceptionally helpful and courteous. The Valet staff, the Front Desk staff and the staff at the Eola's Cafe were friendly, ready to offer assistance and went above/beyond their job title. It was nice to be welcomed at any time of day with beautiful smiles. The only down-side was that the hotel was mildly noisy

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Rachel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Philadelphia, Pennsylvania
1 review
Reviewed 10 February 2014

They were happy to make any effort to please the guest. We are grateful for all the simple accommodations, they all add up to make a pleasant stay. The staff gave us no problem in granting our requests and the pleasant service is much appreciated! The breakfast was great- delicious quality omelettes, multiple additional options, much better than the average continental breakfast. The complimentary happy hour also had good options for light snacks and great (alcoholic!) Drinks! The lobby/ bar was a relaxing atmosphere to enjoy the service! Nick the shuttle driver was delightful providing great options for dinner and nightlife. They were happy to extend our discounted rate for two extra days, much appreciated! We will be booking with Embassy Suites again, hopefully they are as nice as Orlando Downtown location!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank RAC4229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
97 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 February 2014 via mobile

Very nice hotel in downtown Orlando. Walking distance to the lake and the shops/bars downtown. Rooms are very nice and breakfast is Delish! Went with a group for a wedding so the suites are great so we could hang out after the reception in the room or large open lobby!

Stayed February 2014, travelled as a couple
Helpful?
Thank JustHavingFun11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Key West
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 February 2014 via mobile

I tend to be very critical, but this place was really nice. Complimentary breakfast and complimentary happy hour drinks. Rooms were clean, stocked and great. Had some issues with their internet but it was temporary. Customer service was not bad at all, but nothing "exceptional or outstanding" either. Nice but monotone attitudes.

Stayed February 2014, travelled on business
Helpful?
Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkeley, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 January 2014

Do not believe anything this place tells you about there being no cancellation charge. There is one. Then when you want to talk to them about it, they do not respond to any attempts to contact them. So, I ended up paying twice to stay here once. The rooms are excessively noisy as well. So if you are planning to have someone sleep on the sofa bed in the front room, don't bother. The drunks at the bar will keep them up half the night.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank FatVegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesOrlDTGM, General Manager at Embassy Suites by Hilton Orlando Downtown, responded to this review, 28 January 2014
Thank you for your feedback. We do our best to provide our guests a comprehensive list of booking options. With the exception of the “Advance Purchase Rate," which has the lowest rate available anywhere online and is non-refundable, we offer a 24-hour cancellation policy. We regret the issues you encountered and our delays in following up. Please feel free to contact me directly at lawrence.olive@hilton.com.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, United States
Level Contributor
3 reviews
Reviewed 23 January 2014

Hosted a business meeting for 20+ financial planners over a 3 day two night period and could'nt have been more pleased. A cocktail hour/dinner on the first evening was handled flawlessly. In the morning, breakfast was provided with an omlette station, the usual buffet, coffee, juices, etc. Meetings took place all day without a hitch. Free cocktails in the evening were a plus. All in all, no complaints and a return of the group next year is a certainty.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, United States
2 reviews
Reviewed 23 January 2014

The price is a little high, guess it helps pay for the free two hour happy hour, breakfast was the BOMB - BEST I've seen in a long time. Room keys were a problem but only stayed one night. I'd stay here again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Orlando Downtown

Property: Embassy Suites by Hilton Orlando Downtown
Address: 191 E Pine St, Orlando, FL 32801-2736
Phone Number:
Region: United States > Florida > Central Florida > Orlando > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Green Hotel in Orlando
#158 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando Downtown 3.5*
Number of rooms: 167
Reservation Options:
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Also Known As:
Embassy Suites Orlando Downtown Hotel Orlando
Orlando Embassy Suites
Embassy Suites By Hilton Orlando Downtown Florida

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