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“Great family hotel ”

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Hawthorn Suites by Wyndham Orlando Lake Buena Vista
Ranked #74 of 335 Hotels in Orlando
Certificate of Excellence
Washington, United Kingdom
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great family hotel ”
5 of 5 bubbles Reviewed 24 August 2014 via mobile

Stayed at the hotel back in May 2012 and we had a great time. Pool area nice, hot tube great, kitchen area a lounge area very handy when coming home late from a park with a pizza
Location great for Disney, 20 mins from universal. About 10 minutes walk there is a Olive Gardens and the Orlando ale house which are both worth a visit

Stayed August 2014
Helpful?
1 Thank Lucyc22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this review, 25 August 2014
We are so glad to hear you enjoyed your stay with us! We hope to see you again in the not-too-distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,062 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (340)
Date | Rating
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English first
Level Contributor
104 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 24 August 2014 via mobile

We have just returned from a 2 week stay from Hawthorn suites. It is a fantastic base for all the theme parks. The beds are so comfy and a welcome rest from long days in the park. I would day the rooms need updating! We were on the ground floor and found this very convenient. The breakfasts are included and a great added bonus saving you money, but we did try the IHOP 2 minutes away a few times as their breakfasts are amazing! Do visit the premium outlets, just a few minutes drive. You will need a car! My husband was determined not ti drive here but its very expensive to get taxis and you will save alot by just hiring a car. We hired through Virgin with alamo and had no probs getting around with a sat nav. We had a great time and all the staff and hotel was perfect.

Stayed August 2014, travelled with family
Helpful?
2 Thank Maz110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this review, 25 August 2014
We are so happy to hear you enjoyed your stay! We hope to see you again soon on your next trip to Orlando!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 24 August 2014

This was our fourth stay in the Hawthorn and some things have improved but this time there were some bad points. The room had a new carpet and new sofa bed, which was a vast improvement on the previous one, also new telly and set of drawers, and a safe in the room which was great. Breakfasts were enough to fill you up, and a decent enough choice. The downsides... there was a horrible smell everytime you entered the room, musty dirty cloth smell, friends of ours also said their room was the same, we had to strip the beds ourselves so they would get changed, and even though there were six of us in the room they only ever gave us four bath towels, also we had to go to reception everytime we wanted toilet rolls as they never left us any. I also think another wardrobe should be put in were the connecting door is, the door is not needed and there definately isnt enough room for six peoples clothes, my husband had to put his in the cupboard were the ironing board was kept and hang the rest from the pictures around the room! Overall though despite all this we would stay here again as all the previous visits gave us no problems at all,it is in a perfect location for all the parks and Bernard on the front desk is a lovely.They just need to have a word with the cleaning staff!

  • Stayed August 2014, travelled with family
    • Cleanliness
    • Service
Helpful?
2 Thank sheryl k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this review, 25 August 2014
We are glad to hear you enjoyed your stay. We hold high standards for the cleanliness of our rooms, and apologize for the inconveniences you ran into. We will pass along your comments to the management team for immediate review. We hope to see you again in your not-too-distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater Manchester
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 19 August 2014 via mobile

I stayed here with my family for 3 weeks between July and August.

The previous reviews describe the rooms and the tired looking but functional kitchen units. I can confirm the carpets have been changed and the decor is generally okay but not execeptional. The rooms do now contain safes.

Staff were very friendly and the rooms were cleaned daily to a good standard.

The breakfast is adequate, a bit boring if staying there any length of period, and the 3 hot choices which are rotated won't be to everyone's liking. The most disappointing part of the hotel was the state of some dinning chairs which were soiled or worn down showing holes, this in my opinion needs addressing quickly.

The pool is smallish but adequate for a cool down and paddle. I actually liked the fact it shut at 10pm so you are not disturbed by inconsiderate loud people late on. I think it would be good to have the option of a small bar to purchase cold beverages.

The free wifi worked with no problems on all our devices.

We used the laundry room, where you buy tokens to use the machine. If you are doing a few washes pick up washing powder from a local supermarket will work out a lot cheaper

My wife and daughter used the hotel shuttle to the Disney parks on one occasion. This does stop at over hotels and only stops at Epcot, where you hop on the monorail. It took an hour and 20 minutes in total to reach Magic Kingdom.

There are a number of restaurants about 15 to 20 minutes walk away if you don't want to drive. If you have a car then there are loads of really good ones in close proximity.

When we drove to universal parks we found Palm Park Way the quickest way to get there, although you could use the I4.

I have rated it 3 stars due to the basic amenities of the hotel. If you are just using it to visit the theme parks you will probably be content. We are unlikely to return as we would prefer higher standards in the fittings, furniture and the general decor. That said,other than the dinning chairs, there are no hidden nasties,the rooms provide plenty of living room, the staff are very friendly and helpful when needed.



Stayed August 2014, travelled with family
Helpful?
2 Thank DreamingHigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this review, 21 August 2014
Thank you for your insight. We will relay your comments to the management team for review. We hope to see you again in the not-too-distant future when you visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 18 August 2014

I stayed at this hotel for a couple of nights because of its proximity to downtown disney and universal studios as well as the good reviews here on tripadvisor. Maybe just bad luck or timing, but when I first arrived at the hotel, I literally waited over 10 minutes before someone appeared at the front desk. When someone finally did show, Tim, I didn't get the typical warm welcoming feel I'm often used to from front desk staff at a quality hotel. Sparing the details, it was just not a good first impression. Moving on to the suite, this room smelled aweful as if it was wiped down with a dirty rag and mop and the furniture in it just plain stunk, period. After some time, I was a little numb to it and figured I would let it go. It was so obvious walking into the room from outside that it smelled bad so I figured the crew would remedy it the next day given the great ratings of this hotel. Nope. Next day the room smelled the same and even noticed some tissue that accidentally fell to the floor in the bedroom that morning was still in the same spot after the cleaning crew did their thing. Needless to say, I just don't feel the staff here is well trained. I can deal with a mediocre front desk staff, but the room should smell nice and fresh and feel clean and be well stocked. Yes I probably should have complained and requested a different room, but honestly I should not have needed to in the first place. If the cleaning staff was well versed, they would not turn over a room to a new guest in the condition it was in. In addition to that, if a suite has 5 guests staying in it, you don't leave only TWO clean towels in the bathroom. The bathtub water spout was busted and the sink drain was clogged. These are just obvious things that make a big difference in the experience of your stay. Again, better training of the cleaning staff can go a long way to get any issues reported and repaired as well as being well aware of how many people are staying in a suite and how many towels and soaps, etc are needed. Common sense. I'd give them a second chance if I had to, but with all the options in close proximity, I likely would go elsewhere in the future. Sorry.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank trk315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this review, 21 August 2014
We are so sorry to hear you were disappointed with your stay. We will relay your comments to the management team for immediate review. We hope you will decide to stay with us again so we can show you better hospitality, and still enjoy our close proximity to Downtown Disney and Universal Studios.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

We've just returned after 2 weeks from our second stay at this hotel and were equally impressed as we were on our first visit 2 years ago. This hotel is perfect for families and very accommodating, nothing is ever a problem. All staff: front desk, cleaners, kitchen.......etc, that are associated with the hotel are very friendly, professional and pleasant. The hotel is very clean and has high standards of cleanliness all around.
Breakfast in the morning is enough to start the day off and is always of good quality. The rooms are well equipped and are cleaned daily, towels changed and beds made, which is great when you return back after a long tiring day.
The hotel is situated in an ideal location close to restaurants, Disney Parks, Sea World & Aquatica and a 10-15 minute drive to Universal Studios. Busch Gardens is a pleasant one hour drive from the hotel too.
We are already planning our next trip to Florida in about 2 years time and without a doubt, look forward to staying at this hotel again.
A big hello to Bernard, Antonio, Tim and Eduardo who were always very cheerful and helpful.

Room Tip: All rooms have a fantastic view whether it's the poolside or the car park.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank RS02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this review, 21 August 2014
We are so glad you were able to enjoy our amenities and ideal location near the theme parks. We look forward to seeing you again on your next trip to Florida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

Recently stayed at the Hotel for 3 weeks and honestly do not have a bad word to say about it. The location of the Hotel is perfect being really close to Disney and the interstate but also just off the main road so that you can easily walk to local diners/restaurants in the immediate locality which are good value for money (as are most things in America when compared to the UK). The Hotel staff were all very friendly, polite and helpful and the rooms spacious and clean. We travelled from England with two young children aged 6 and 3 and they absolutely loved the Hotel particularly Eduardo at breakfast time! The breakfast was good with variations each day and the staff ensured that food and drink was regularly refilled and tables cleared despite the best attempts of some guests who seemed to lack the basic courtesy/ability to place their used plates in the required bins provided. Would not hesitate to recommend the Hotel to anyone thinking of staying and will definitely be back once I restock the bank account!

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
5 Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this review, 15 August 2014
Thank you so much for the fantastic review. We are delighted that you had a fantastic 3 week stay with us, and that Eduardo was such a big hit with your children. We will be sure to let him know. We appreciate your recommendation and look forward to showing you the same great hospitality next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Orlando Lake Buena Vista

Property: Hawthorn Suites by Wyndham Orlando Lake Buena Vista
Address: 8303 Palm Pkwy, Orlando, FL 32836-6438
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Best Value Hotel in Orlando
#82 Family Hotel in Orlando
#100 Business Hotel in Orlando
#105 Romantic Hotel in Orlando
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hawthorn Suites by Wyndham Orlando Lake Buena Vista 3*
Number of rooms: 120
Official Description (provided by the hotel):
The closest Hawthorn Suites to the Walt Disney World Resort! Just one mile from the entrance to Disney. Executive guest rooms perfect for corporate travelers and One Bedroom suites featuring fully equipped kitchens, separate living and dining room. Tropically landscaped outdoor pool area & jacuzzi. Complimentary scheduled transport to Disney and free hot breakfast. Two hour manager's reception in the evenings Monday-Thursday. ... more   less 
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Also Known As:
Hawthorn Suites Lake Buena Vista Hotel Orlando
Hawthorn Lake Buena Vista
Hawthorn Suites Orlando
Orlando Hawthorn Suites
Hawthorn Suites By Wyndham Orlando Lake Buena Vista Florida

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