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“Ugly hotel managed by staff that dont Care”

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Hilton Grand Vacations at SeaWorld
Ranked #67 of 337 Hotels in Orlando
Certificate of Excellence
Dallas, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Ugly hotel managed by staff that dont Care”
Reviewed 10 March 2012

There are many good hotels around Seaworld but this is defintely not one of them. We had a distaster with their booking system, rooms not available, not ready and the rooms that wer ready were filthy. When we complained to the staff, the could not care less. We had paid in advance at they had no motivation to resolve the problems. I would advise staying in another hotel, they do not deserve the business.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
9 Thank Scot_in_Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, Manager at Hilton Grand Vacations at SeaWorld, responded to this review, 20 March 2012
We sincerely apologize that we failed to meet your expectations during your recent business trip and in the process gave you the impression that we didn’t care about resolving your issues. While there is obviously nothing we can do to turn back the clock, please rest assured that resolving problems when they may arise from time to time, is, and will continue to be, of paramount importance to us.

Peter Merrill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Miami, Florida
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 8 March 2012

What a great hotel. I am currently staying at the resort and had to write about my great experience. The staff was great upon arrival and the room was beautiful. Nice property with lots to do. Found my new place to stay!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
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Helpful?
4 Thank Joseph Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 March 2012

I have stayed many times at this hotel for both business and vacation. My last trip was for 7 days last week and I was very pleased. My room in building seven was freshly renovated, extremely clean, and a great value for our week long stay. We were in a king suite. My child used the pull out sofa-as his bed- and it was amazing- huge mattress with a pillow top. Also- I don't expect great maid service- as this is listed as a limited housecleaning hotel- but my room was cleaned every day- and very early in the day. Thank you for making a good hotel even better.

  • Stayed March 2012, travelled with family
    • Value
    • Location
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Helpful?
2 Thank kjlars2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Cod
Level Contributor
166 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 6 March 2012

Friendly staff
Near all attractions
Nice pools
Great 2 bedroom suite with all amenities , washer dryer big rooms, 3 flat screens,plenty of stuff for kids
Only one place to eat in the complex
Go to Mangiannos Awesome!

  • Stayed March 2012
    • Value
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    • Service
Helpful?
Thank boatguy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manteno, IL
Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 5 March 2012

We traveled to Orlando with another couple for golf and sunbathing in early March. The Hilton was perfect for our needs! We each had a studio and while it was in the furthest building from the main lobby, the walk was quick! The guys golfed each day and my friend and I enjoyed the pool area. We grabbed a light breakfast in the marketplace, then parked for the day right next to the pool. The had a lot of great activities and lunch from the Coral Reef restaurant was delicious. Drinks were a little expensive, but on the second day we brought our own cooler of beer and the bartender even offered to open a bottle of wine for me that I had purchased from the 7-11 across the street.
We spent hours lounging poolside, then went out to City Walk and other restaurants at night. Everything was easy to get to from our location. The grounds were clean, the price was right and it was a wonderful visit. I would stay here again!

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
Thank Ginala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 March 2012

We stayed 2 nights at this hotel in March. The staff was so helpful. Even though they did not have a room available when we arrived at 11am they stored our perishables in their fridge and we walked over to Sea World for a wonderful day. Upon our return they had upgraded us to a one bedroom apartment in a very brand new quiet building (SouthHampton). The washing machine and dishwasher even had detergent.. The grounds are beautiful as are the pools. There were some hawkbilled turtles in the lake in front of the pools. When the people came in to clean the rooms, they did the dishes!!

  • Stayed March 2012, travelled on business
    • Value
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Helpful?
2 Thank Judy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odivelas, Portugal
Level Contributor
83 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 4 March 2012

Fabulous resort with loads of activities for children, we could stay here 2 weeks!! It's a very nice resort to go to the parks or shopping. The room is spacious, we got a suite with Kitchenette,  that had a sofa a table and two chairs. The only thing that I didn't like was the fact that nobody knew since the first time that we ask that the air con couldn't be turned off. We called maintenance and they said it was turned off but it wasn't, we called again, same thing, at 2 in the morning the finally understood that it wasn't possible to turn it off and put a plaque to block it. Apart from this incident all was very good.
  

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Grand Vacations at SeaWorld

Property: Hilton Grand Vacations at SeaWorld
Address: 6924 Grand Vacations Way, Orlando, FL 32821-8080
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Family Hotel in Orlando
#62 Business Hotel in Orlando
#74 Romantic Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Grand Vacations at SeaWorld 3.5*
Number of rooms: 783
Official Description (provided by the hotel):
A 33-acre Bermuda-styled resort, Hilton Grand Vacations at SeaWorld puts guests in close proximity to Walt Disney World(R), Universal Orlando(R), Wet 'n Wild(R) Orlando and - just across the street - SeaWorld(R) Orlando. Hilton Grand Vacations at SeaWorld offers comfort and convenience for the entire family. Guests enjoy well-appointed studios, one and two bedroom suites, as well as several swimming pools, all-ages recreation and on-site restaurants. ... more   less 
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Also Known As:
Hilton Grand Vacations At Seaworld Hotel Orlando
Hilton Hotel Orlando
Hilton Grand Vacations Club Orlando
Hilton Orlando
Orlando Hilton
Hilton Grand Vacations At SeaWorld Orlando, Florida

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