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“Best Marriott Ever! Great Service!”

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Marriott's Harbour Lake
Ranked #17 of 340 Hotels in Orlando
Certificate of Excellence
Reviewed 23 December 2013

Room:
Two-Bedroom with Living Room, Kitchen, and Balcony. The layout was perfect for my family, and the screen covers to keep out the bugs from the balcony was an excellent idea. Great view of the lake! High Floor Request was granted!

Amenities:
Resort-style amenities. Plenty of activities around and plenty of staff to facilitate games and activities. Enjoyed the magic show at the restaurant, and played the games at the pool! Dodgeball was facilitated by staff. The two pools/jacuzzis were maintained and comfortable for everyone to enjoy. Sports were provided on-site with no problem. Workout room allowed me to maintain my routine, and the fire pit was a great place to invite my friends from the area to enjoy the resort with us. I appreciate the thought put into the all the activities and events that the resort provided.

Service:
Bonnie was not only genuinely caring for us as guests, but did many things to exceed our expectations. Being Platinum Elite Members, we felt more than welcome to stay and were encouraged to come back. Our Platinum Gift was a great way to remember our vacation here at the resort! He also called in the morning to let us know about the activities around the resort.

Room Tip: Bonnie is the best!
  • Stayed: December 2013, travelled with family
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2  Thank PaulJonesJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Harbour Lake, responded to this reviewResponded 27 December 2013

On behalf of our entire team, we truly appreciate your five-star review of Marriott’s Harbour Lake! It is great to hear Bonnie went above and beyond in making your vacation special. Please visit us again on your next trip to Orlando!

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788 - 794 of 1,804 reviews

Reviewed 23 December 2013

This was a wonderful vacation spot. It seemed as if everyone was very friendly, EVERYone!! Before even coming, they will email you a current activities guide if you call and ask. There are activities available on site for all ages. My favorite was Gatorland's reptile show. My child was glued to what the man was teaching and showing everyone and he even got to hold an alligator!!
The location was perfect! Having a younger child, this was great for leaving the park and coming back later. The pirate ship in the pool was another favorite. There were many pool options depending on the age. Also had a few pool tables available ping pong fuseball and 2 basketball courts (1 a smaller size for the smaller kids) for free. Putt putt gold at a small fee. The golf and the sodas I found were available for an unlimited price also. There was a nice fire pit by the lake & an arcade and I'm sure many other things available to do. Those were just the ones we did.
We stayed in bdlg 29, a partially renovated room (in a fully renovated the countertops have also been done I believe). I enjoyed a lot of space, nice kitchen & comfortable beds & flat screen TV's in LR & both BR's. Across from the main building and pool and walk out the back way to get to the other pool. I would def stay in this bdlg again, right up front. Lots of restaurants close by. A Walmart is on Turkey Lake (very close). May even want to visit here before going to the theme parks as a lot of the same souvenirs are sold in this Walmart for a fraction of the cost.

  • Stayed: December 2013
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1  Thank ProppaStyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2013

Marriott's Harbour Lake is a perfect place for families with small children. The room was big (not huge as other Marriott proporties) but the pool area was amazing for my two Little boys. The location is convinient for visiting the paks and for shopping, so if you have small children this is the place to stay!

  • Stayed: December 2013, travelled with family
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1  Thank ACA-JCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Harbour Lake, responded to this reviewResponded 19 December 2013

Our team appreciates your five-star Tripadvisor review and we look forward to welcoming your family back in the future!

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Reviewed 16 December 2013 via mobile

Emma at the front desk is 5 star 5 diamond. Very knowledgeable of the area. We checked in early and room was not available was put into wait status and was notified on the cell phone when it was ready. A really cool place to stay. Close to the parks too.

  • Stayed: December 2013
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Thank greatscott123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Harbour Lake, responded to this reviewResponded 18 December 2013

On behalf of our entire team, we thank you for your five-star review of Marriott’s Harbour Lake! It is heartwarming to hear that Emma went above and beyond in providing you excellent service. We will share your kind words with her manager so she may be recognized. We look forward to your next vacation with us!

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Reviewed 16 December 2013

This location needs to be seriously renovated. It looks very tired and there were many annoying issues with the room we were assigned. The toaster never worked properly. It would burn one side while barely toasting the other. The coffee machine brewed very slowly as if there were a clog in the system. The washing machine was so loud that one could not watch TV in the den while it was on. When my wife spilled some water on the rug, she attempted to swab it up and was shocked at the amount of dirt on the rag. From that point forward, nobody put a bare foot down on the rug. There were other issues but I'm sure you get the point.

The outdoor recreation areas were excellent for children and since we had three small ones with us, we appreciated that. I was disappointed overall, because this location does not live up to what I have come to understand as Marriott standards.

Room Tip: We were in building 13. Perhaps other buildings are better. This one, however, is right next to th...
  • Stayed: December 2013, travelled with family
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Thank Bob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Harbour Lake, responded to this reviewResponded 18 December 2013

Thank you for visiting Marriott’s Harbour Lake. We appreciate your positive feedback about resort activities, but are disappointed we missed the mark when it came to your villa. The room conditions you described is not typical of our resort and do not meet the Marriott standards you are accustomed to receiving.

We would be happy to speak with you about your stay and invite you to contact our Customer Care team at customer.care@vacationclub.com or by calling 800-860-9384. Thank you again for your review and we look forward to a future visit from your family.

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Reviewed 16 December 2013

Let's be clear this isn't your typical Marriott timeshare resort so don't book here if you think it is. What it lacks in formallity it, it rewards you with plenty of things to do when you're not at the theme parks. The pools were fabulous - you must sit on the mushroom when the huge buckets of water tip over - and the water slide ws fun too. We played mini golf almost every day, table footbal, and sat out by the lake early evening drinking margaritas. There was more than enough adequate parking if you can manage a 50 yard walk to your room which was serviced by a single lift. The rooms were simple and well maintained and given the location of the Walmart off Turkey lake road, we ate in a couple of times and had good breakfasts every day. The bar and food outlet (don't forget this resort has no restaurant and why should they given the location) served good drinks, smoothies and bar meals - good for two tired brits on the first night of their holiday and lunch on the last day but we ate out the rest of the time. The drinks were very good mind especially the icy margaritas which we drank in the hot tub after our full days in Universal. Really good location just off the major roads, but also good for Turkey lake through to International Drive, Universal and Disney. We went cycling one day for 42 miles from Winter Garden and Jay at reception helped us sort this out - we left a brochure at the concierge for future more athletic visitors. All in a great stay and given we paid only $300 for the week - it was an absolute bargain!

Room Tip: We chose a high room but a mid room may be better so you don't see the interstate.
  • Stayed: December 2013, travelled as a couple
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2  Thank BarryDryB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Harbour Lake, responded to this reviewResponded 18 December 2013

On behalf of our entire team, we thank you for your thorough review of Marriott’s Harbour Lakes! We must admit, the mushroom at the pool is one of our favorites, too! Please come back and visit us on your next trip to Orlando.

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Reviewed 15 December 2013

Hotel was great! The only negative thing was the room was cleaned late in the day and after the first day they never gave us more coffee:-( the hotel was very clean, good restaurant on property, pools were great, kids activities were great, staff was great! Our family enjoyed this hotel a lot, already booked another vacation back there.

Room Tip: We stayed in building 14 perfect for the pools and kids activities.
  • Stayed: November 2013, travelled with family
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Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Harbour Lake, responded to this reviewResponded 18 December 2013

We are thrilled you enjoyed your family vacation at Marriott’s Harbour Lakes! We also appreciate your feedback about housekeeping and will share it with their team. Thank you again for you review and please come visit us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott's Harbour Lake

Address: 7102 Grand Horizons Boulevard, Orlando, FL 32821-7378
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Orlando
#125 Romantic Hotel in Orlando
Price Range: £103 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Marriott's Harbour Lake 3*
Number of rooms: 900
Reservation Options:
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Also Known As:
Marriott`s Harbour Lake Hotel Orlando
Marriott Vacation Club Orlando
Marriotts Hotel Harbour Lake
Marriott Orlando
Orlando Marriott
Horizons Marriott Vacation Club Orlando
Horizons Marriott Orlando
Marriott's Harbour Lake Orlando, Florida

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