In short, never stay at this hotel unless you feel like being insulted, ridiculed, and being asked to share your lodgings with insects in a dirty room with unclean bathrooms. The long version: The first room we had was already occupied by several hundred ants, not to mention the layer of grime on the bathroom tile especially in the shower and the stained carpets. We came back to our room after dropping off our luggage to find them swarming over our belongings and our food, apparently we were intruding on their space. We called the front desk who promptly sent someone over with a spray bottle of window cleaner about 1 hour later. After spraying the ineffective solution on the ants, he promised to have the manager call us about moving us to a different room. 2 hours later we called the front desk quite fed up, who said the manager was in meetings all day and would call us later. Frustrated, we left our room again, coming back later we stopped at the front desk where we finally were able to speak to the manager after waiting 15 minutes. She promptly moved us into a "new room in a renovated building" and guaranteed there would be no ants. 3 days later, there were plenty of ants even in the new room. As for the timeshare staff, they were atrocious. We were viciously hounded by a woman named Janice who did not care an ounce about our staying conditions, only that she be able to cross a name off her list. She completely lied and said that we were being asked to attend a presentation about how the new timeshare system will be run now that Wyndham has purchased RCI, through which we have our timeshare. We went to attend and are greeted by a nice, well dressed woman, who assures me that the only thing scheduled is for us to attend a sales pitch for a time share at a new property. This was not what we were told. She acted surprised and said "I don't know who said that to you, but we're here to take you to the new property and I'm giving you a presentation on the units there." We were told breakfast would be offered, well it is only offered if you attend their sales pitch. I was told they needed my ID to "be able to give me my gift." I handed them my ID and then they asked for my wife's ID, which she did not bring with her. Unless "being able to give me my gift" is code for "we need to not so discreetly investigate your financial backing and determine how much we need to sell you" I have no idea why they would need her ID. We were also told it would be a short powerpoint presentation. We found out it was a 90 minute presentation off site, which involved at least a 15 minute drive each way. We were not able to attend because we have a 4 month old infant who is being breastfed waiting in our room with my mother. My wife and I headed off to get breakfast, and when I return my mother informs me that someone called to check if we actually have a baby in the unit. Not only were we being lied to and hounded, but that the staff felt that they needed to check our reason for not attending was the last straw. I have not been so insulted by any facility before, and will do my best to ensure that everyone I know who even has a remote plan of visiting Orlando stay far, far away from the Cypress Palms.
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- Also Known As:
- Wyndham Cypress Palms Hotel Orlando
- Wyndham Hotel Cypress Palms
- Wyndham Hotel Orlando
- Wyndham Kissimmee
- Fairfield Orlando Cypress Palms
- Wyndham Cypress Palms Orlando, Florida