My wife and I are owners with Diamond Resorts, and consequently we use their resort accommodation frequently, up to four or five times every year. We use this particular resort often, so we know it well and are used to good quality accommodation, well placed for the attractions of the Kissimmee area. On this visit, however, we were disappointed by our apartment, both in it position (Ground floor with a view of the back of the toilet block at the swimming pool and the air conditioning units) and the state of the carpets....there were two large holes in the dining room carpet! Had we taken friends or family with us we would have been embarrassed, and if it were not for the fact that my wife was ill during our stay we would have complained immediately. This is not what we have come to expext from Diamond Resort properties....and this one has been refurbished in recent years!!
We let our feelings be known on checkout, and have been promised a better experience when we next go there (Feb 2014).More
- Free Wifi
- Free Parking