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“One night stay...Staff was friendly, but bathroom was nasty.” 2 of 5 bubbles
Review of Grande Villas Resort

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Grande Villas Resort
Certificate of Excellence
Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“One night stay...Staff was friendly, but bathroom was nasty.”
2 of 5 bubbles Reviewed 11 May 2014

Our trip started off very nice. We arrived earlier than expected, but the front desk was more than willing to accommodate our early arrival. We were only staying for one night and had a full day planned at Disney, so we quickly dropped off our stuff at the room and left for Disney. We encountered a number of staff on the property, all of which were very nice. If it wasn't for the nice staff I would've given the property a terrible rating. The amenities looked appealing, but we didn't get an opportunity to make it out to the pool, putt-putt golf course or play area, so I cannot attest to the quality of the areas.

When we arrived back from Disney it was very late, so we when right to the room to clean up. My wife wanted to take a bath and I took a shower. When we looked in the tub there was long hair on the faucet area. It was a woman's hair, so we just figured it could have been the cleaning lady's hair. However, when my wife laid back and looked to her left she saw a number of pubic hairs. This got me looking and I also found some next to the toilet. You could tell the bathroom was quickly cleaned. It was very disgusting. Had it not been so late I would've complained to the front desk, but we had our two small girls and it was already past 11pm, so we just took showers and left the next morning.

  • Stayed May 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank TamapCPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Grande Villas Resort, responded to this review, 14 May 2014
We are very happy to hear you appreciated our team members’ efforts and presence. Our team prides themselves in assisting with providing guests with the experience that they have come to expect and deserve. We are also glad you were able to take advantage of our convenient location by many surrounding entertainment options.

Your description of your room’s condition is certainly unacceptable of our resort. The Housekeeping Manager has been made aware of this for further review and coaching purposes. This being said, we strongly advise that you notify a team member of any issues that may arise during your stay, so that we have an opportunity to amend. Thank you for your feedback, and we hope this does not discourage you from visiting us again for a much more enjoyable stay.
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1,415 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (329)
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English first
Temple Terrace, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 May 2014

Spent 2 nights here with my family, Loved it! It was a last minute decision, started reading reviews, and the reviews for this resort were spot on. Beautiful place, inside & out. Lots of activities for kids of all ages. Our family spent most of the time at the pools and playing miniature golf. Will definitely go back!

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Amanda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naples, Florida
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 5 May 2014 via mobile

Recently spent 2 nights at this resort and will definitely go back. Front desk clerk was awesome at check in. Our room was clean and spacious. It was like a condo for 2 with everything you needed. Bed was very comfortable. Only downfall was the speech about needing to sign up for a time share presentation however our decline was accepted. I was on vacation and had no desire to listen to a 90 minute presentation and the staff didn't pressure us.

Stayed May 2014, travelled with friends
Helpful?
3 Thank longcox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Grande Villas Resort, responded to this review, 7 May 2014
We are thrilled to hear you enjoyed your recent stay at The Grande Villas Resort. Our Front Desk Manager has been forwarded your kind remarks and we are sure that our team member will be very appreciative. We are also very happy to hear that our rooms helped in providing you with the comfort you expect and deserve when staying at our resort. As we are a resort rather than a hotel, we offer all of our guests the opportunity to learn more about our product; however, this presentation is certainly not mandatory. Come and visit us again soon, so that we may welcome you back for an even more relaxing getaway!
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West Springfield, Massachusetts
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 2 May 2014

We stayed here 4/22/14 til 4/29/2014.....I was pleasantly surprised at how nice this property was. The property is convenient to all attractions (we went to Disney, 5 min). The 2 bedroom suite included a fully equipped kitchen (stove, microwave, toaster, full size refrigerator, utensils, dishes etc.) There was also a large seating area for dining and also a living room. A master bedroom with large bathroom with double sinks, separate shower stall and a smaller bedroom with 2 twin size beds. 2 full bathrooms..... We also had a very nice screened in balcony. There were also 3 TVs and a DVD player. There was a small convenience store and the prices were reasonable. There were 2 pools, 2 hotubs and a miniature golf course. This resort was very clean. I will stay here again !!!!!

Room Tip: Get the 2 bedroom....lots of room
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank parsinc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Grande Villas Resort, responded to this review, 4 May 2014
Thank you for choosing to stay with us. While we do have a lot of guests that come for the nearby attractions, we make every effort to ensure their stay is a comfortable break from their busy days. We are glad you were able to take advantage of that with one of our spacious 2 bedrooms. Like most of our rooms, the two bedroom comes well equipped with most every day necessities and a television in each bedroom as well as the living room (we know you don’t want to fight over the remote when you’re on vacation). We also make great efforts to maintain our grounds and communal areas, such as the miniature golf course and pools, and it fills us with pride to know that those efforts are being recognized by guests such as yourself. It is our hope that you do decide to visit us again in the future, we would truly appreciate your continued patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Regina, Saskatchewan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

We just got back from a 7 night stay at the Grande Villas. We loved it. Excellent location. Very clean and equipped with everything we could need. They thought of all the nice little details to make their guests feel special. We stayed in a one bedroom and it was spotless. The free laundry facilities were also a nice touch. The grounds were beautiful. Close to shopping, food and downtown disney. We will definitely stay at the Grande Villas again!

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Saskatchewangirl99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Grande Villas Resort, responded to this review, 2 May 2014
Thank you for sharing your thoughts about your recent stay here at Grande Villas Resort. We were very delighted to read that our accommodations, amenities, location, and customer service met your expectations and contributed to your positive feedback. Your recommendation is greatly appreciated. We look forward to seeing you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 30 April 2014

I was pleasantly surprised at how nice this property was, from check-in to departure! The property was central and convenient to all Orlando attractions. We were assigned to building D (Green Building) and could not have been more pleased. My daughter and I were traveling for Spring Break (April 2014). The suite included a fully equipped kitchen (stove, microwave, full size refrigerator, utensils, dishes etc.). There was also a small seating area, bedroom and large bathroom with double sinks, garden tub and separate shower stall. The kitchen area and bedroom included ceiling fans. We also had a small balcony. There were also 2 TVs and a DVD player. There was a small convenience store and takeout grill on-site. The prices were reasonable. There were 3 pools and a miniature golf course. This resort was SUPER clean and tidy. There were trash closets on 2 different floors in our builidng. I was hesitant to open the doors, fearing a strong smell and stray trash. Was I wrong? The trash closet included a large bin for discarding trash and additional bins for recycling. The closet was spotless!!!, no smell and no stray trash. I can't say enough about this resort. I would definitely stay here again!

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank krogers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Grande Villas Resort, responded to this review, 1 May 2014
We are delighted that you chose to stay at the Grande Villas Resort! It is our goal to provide all our guests with amazing, memorable vacations, and we are really pleased to read that the resort exceeded your expectations. We hope you’ll get the opportunity to return here for another visit – we’d love to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poughkeepsie, New York, United States
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 April 2014

You cannot beat the location of this resort. The room is always clean but we do feel like the rugs should be shampoo'd maybe. Our socks are dirty or feet when we don't wear flip flops or slippers. Other than that, everything was impeccable. I love that they give you nice, lush pool towels. The mini store has everything you could want from sunblock to grocery food to pizza and coffee. I love the mini golf and check in was friendly and quick. The concierge was our only downfall during the stay. We were promised discount disney tickets which included 100.00 cash as well as free tickets to either disney quest or a water park for signing up for the tour. When I went to get the tickets and sign up, I was told because my husband wasn't there, I wasn't eligible which I understand is common practice for time shares but there was no disclosure from the representative at the time she promised me the discounts. That was very disappointing and unfortunate. We will be staying here again as my parents are owners and we've always enjoyed it here.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank larell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grande Villas Resort

Property: Grande Villas Resort
Address: 12118 Turtle Cay Circle, Orlando, FL 32836-6400
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 17 Speciality Lodging in Orlando
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Grande Villas Resort 3.5*
Number of rooms: 408
Official Description (provided by the hotel):
When it comes to deluxe accommodations for the whole family to enjoy, what area could possibly be better than Orlando, Florida? Avoid the hustle and bustle of traffic and overcrowded streets by refusing to settle for anything other than Grande Villas Resort. Here you will find relaxation and tranquility, all while giving yourself the pampering you and your family deserve. ... more   less 
Reservation Options:
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Also Known As:
Grande Villas Resort Orlando, Florida

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