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“Equipment didn't work/Hassled Refund”

Battleground Orlando
Ranked #102 of 229 Fun & Games in Orlando
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: Battleground Orlando is Florida's premiere Indoor and Outdoor 6 field advanced laser tag facility. Wide variety of game scenarios and courses. Military grade laser tag rental systems. Ages 5 and up. Open everyday, Noon-Midnight, ( plus after-hours till 6am Fri/Sat ). FREE pizza, FREE on your birthday or bachelor party. ( Also have paintball at this facility )
Useful Information: Activities for older children, Bathroom facilities, Food available for purchase, Activities for young children
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Equipment didn't work/Hassled Refund”
Reviewed 2 March 2014

I visitee Orlando, Florida and decided to take my family to play laser tag. We called ahead and made a reservation yet once we arrived it still took 15 minutes to receive any service. Once we started playing, 30 minutes late of our scheduled time, all of the equipment wasn't working properly. We were told to play 2 rounds of practice to see if the equipment would start working properly, but after 15 minutes it was obvious none of the guns worked. We were then told we can have a refund. So we went to see the manager and she vigorously avoided giving us our refund, instead asking us to stay and wait for maintenance repairs. We went back and forth with the rude manager for 10 minutes before receiving a refund. The manager was very unprofessional. DO NOT GO HERE!!!

Visited March 2014
1 Thank NoelDeJesus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spiros K, Manager at Battleground Orlando, responded to this review, 19 March 2014
We apologize for the inconvenience and not getting a chance to play.

After speaking with our operators, it looks like you came at a rare time right after upgrading our laser tag gun firmware to add features to our system. Unfortunately there were technical difficulties since not all guns synced properly. After the operators recognized the problem, they tried to update the system while you were waiting. This process takes about 12-15 minutes. We recognize that this was not an ideal circumstance whatsoever for you, but based on the equipment not having gone through an install process completely this was the only option the operators had to try to fix the problem and get you to play. We realize that we could not expect you to wait for this process to complete. Fortunately this problem is a very rare occurrence.

Again we apologize, and hope you give us the chance in the future to properly experience what our customers are finding out about us. Our customers that have experienced our program know that we have something special and unique not only in Orlando but all of Florida. We are confident that if you give us another chance, your experience would lead you to give us a 5 star review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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55 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Level Contributor
73 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“Perfect hassle free party for any age!”
Reviewed 14 December 2013 via mobile

I was having a difficult time trying to find a party venue for girls ages 8-14 where they would all enjoy the activity... Battleground Orlando was amazing very organized kept all the girls running playing and into the games. Great team building activity. Battleground Orlando made us feel welcome, from making the reservation, working with us to accommodate the large group plus parents, they went above and beyond where others we called didn't really care if we came there or not. I'm sure that's why they been in business so long... Awesome job!!

Visited December 2013
2 Thank MomofPBL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“Best birthday!”
Reviewed 14 October 2013

Held my son's 12th birthday party here. Everyone had a blast. The staff were very friendly and professional. I thought 2 hours would be too long, but with the different fields - indoor and outdoor, plus the hosts leading different games, no one was ever bored. Laser tag is great for all ages and Orlando Paintball makes it fun for all! We will be back.

Visited October 2013
Review collected in partnership with this attraction

3 Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“Exceeded our expectations”
Reviewed 6 October 2013

We went to Battleground Orlando to play some Laser Tag for our friends birthday. Three of us had a groupon and the other two got in free for their birthday (Great incentives)!!! For normal play, the regular price is about $15 per hour.

The check-in process was short and quick and after putting on our gear we were ushered to two large outdoor fields. It looks like there were a total of three fields, but we only got to play on two as darkness came down on us. The outdoor fields were spacious and had a good mix of high and low terrain, as well as a variety of hiding spots and cover.
When the sun went down we were taken inside, where the inside fields matched the high level that the outdoor fields provided to us.

We played about six or so different game types including, Cops and Robbers, Free for all, Juggernaut, Couples, Medic, and a few others. All adding their own unique challenges that made every game so different from the others.

The guns were pretty good. They were very light weight to run around with, and sturdy enough to shoot with accuracy. The only negative on the gun is that stats box (which is located at the top of the gun), gets in your way when aiming down the scope and looking to your right. Other than that the guns were very good.

Overall, it was just an amazing experience! My group and I had more fun than we expected to have. We didn't get their names, but the two girls that hosted our laser tag were great! (We went on Friday October 4th 2013, so kudos to the girls who worked that evening). We will definitely be going back again and telling others about it.

Visited October 2013
5 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
20 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Great laser tag/paintball place”
Reviewed 17 August 2013 via mobile

Went for a couple of hours with family to play laser tag. Great indoor and outdoor fields. Host (mike) was cool, took loads of photos and posted them to FB.

Visited August 2013
2 Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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