Let me preface this by saying, the General Manager Eric K. was very apologetic about the situation and began an internal investigation. However, that does not change the fact that one of the maids took cash from our room and left a mess instead of cleaning. The hotel is in a very good location for Universal and not far from Disney and other Orlando attractions. The hotel next to them offer buses to Universal and if you dont call for bus passes more than 24 hours in advance then you must try the first come first serve line at 7:15am. We had 5 people and fit in the double bed suite comfortably. The couch bed was fairly comfortable and the actual beds were nice. The room was equipped with a pull out desk and small flat screen along with other end tables and coffee tables. The room is lit mainly by lamps. And our main lamp didnt work when we first got there but it was quickly replaced. The hotel was quiet despite a bus load of teens on a convention. The breakfast was good, waffles, sausage, eggs, bagels, muffins, cereal, juice, milk, coffee, oatmeal, etc. A lot to choose from. The pool was pathetic, it was 4ft deep everywhere and very small. The business center and fitness center were small but effective. Now to the maids, we did not expect a lot of actual cleaning because we had 5 people and its very hard to work around all of our junk. The beds were maid and towels and toiletries replaced, until one day we just got the worst. He/She didnt replace the toiletries, took cash we had in the room (it was hidden but apparently not well), and (here is the kicker) put one of our t-shirts in the toilet with THEIR urine. Got to love it! I dont care how mad you are at the amount of junk in the room, or how "hard" we make your job you absolutely dont steal and you definitely do not pee in the toilet and put a guests shirt in it.
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- Also Known As:
- Comfort Suites Universal Studio Area Hotel Orlando
- Comfort Suites Orlando
- Orlando Comfort Suites
- Comfort Suites Universal Studio Area Orlando, Florida