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“First Class Staff and Service”

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Drury Inn & Suites Orlando
Ranked #7 of 337 Hotels in Orlando
Certificate of Excellence
Falkirk, United Kingdom
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“First Class Staff and Service”
Reviewed 29 September 2013

Just returned from a 14 night excellent stay at the Drury Inn and Suites. We had booked this hotel following its recommendations on Trip Advisor and we were not disappointed. I had asked for quite a few requests regarding my room and all were accommodated including the view of Wishes and Reflections of Earth firework displays at Disney! From the moment you arrive the staff cannot do enough to ensure your stay meets up to all your expectations. It is situated in an excellent location, with access on to I4, Turkey Lake road and Sandlake Road, and parallel with International drive but far enough away from the bustle. Breakfast was excellent with a wide choice to suit all and the waffles a hit with my son. Management were very welcoming and you would see them on a daily basis at breakfast, where they took a genuine interest in your family, chatting regularly but not in a way where you thought it was a duty or overbearing, and even cleared up your breakfast dishes. The complimentary juice(soda) and popcorn machines were on between 3 and 10pm daily with coffee and tea available 24hours and they are content for you to take these away from the dining area. At 5.30pm to 7pm each day there was Kickback which entailed baked potatoes, chilli, chicken tenders, hot dogs, salad, macaroni cheese, soups etc In addition each guest receives 3 free alcoholic drinks daily. we used the kickback a couple of days during our stay and it is a nice bonus other hotels do not offer. Although we had a car, you would not struggle to walk to numerous eateries close by. There is also a Walmart about 800m from hotel. They offer complimentary shuttles to Universal Studios/Islands of Adventure, SeaWorld and Aquatica with various pick up/drop off times. We holiday in Orlando every year, having stayed in various Disney properties, Lake Buena Vista and Downtown Disney hotels none of which have offered the same customer service as Drury Inn, the staff and management are genuinely caring and considerate. A special mention to Vicki (catering) who could light up every ones day with her chat! If you are looking for hotel around the I Drive/Universal area then this will more than tick every box, you will not be disappointed.

Room Tip: Rooms on the 7th and 8th floors, poolside facing have views of Disney fireworks. We stayed in 701 an...
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  • Stayed September 2013, travelled with family
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Helpful?
6 Thank tamandamanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Paradise, Pennsylvania
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 28 September 2013

We're a little behind with our review, but we stayed in May 2013. We really enjoyed the hotel. It was clean and we enjoyed the free breakfast and dinner. Our only complaint is something that the hotel really can't do anything about-it's the location. We are Disney fanatics and hated that the drive to Disney was 20 minutes. Unfortunately, as we said though, that's not something to be held against the hotel because it's nothing that they can do anything about. It's just something that would make this hotel perfect, if it were closer to Disney. However, it is pretty darn close to perfect. We really liked it.

  • Stayed May 2013, travelled as a couple
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Helpful?
1 Thank Amanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 September 2013

We stayed in August 2013 for 3 weeks. It was our first time in Florida to do the whole Disney thing, and we were just overwhelmed by the sheer friendliness of all the staff at the hotel. Nothing was too much trouble and to say we were amazed by the general manager, Robert, clearing plates from the breakfast tables, would be an understatement. The whole feel of the hotel was like one big, happy family. I don't normally gush about things as it's not in a British person's nature to be like that but the American attitude is so infectious. The rooms were well maintained and clean, the beds were very comfortable. The pool was great also, and we spent many hours relaxing making friends there. The breakfast was good, a wide choice of food really. The kickback in the evening did get a bit repetitive but as it's free, there is nothing to complain about and the Wholefoods supermarket just over the road supplied us with our evening meal when food boredom set in! All in all we just loved everything about this hotel, relaxed, good location, friendly, clean. Try it, you won't be disappointed. Excellent value for money too. Thanks to Robert who made the trip for our 9 year old daughter, Emily, by answering all her questions and for his wonderful character, and Vicky too, a wonderfully chatty woman. We hope to be back, Pete, Jo and Emily Johnson.

Room Tip: We stayed in 733, large room on the corner of hotel facing pool, great.
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  • Stayed August 2013, travelled with family
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Helpful?
2 Thank 3johnsonsuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Varkaus, Finland
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 September 2013

Stayed in Drury Inn & Suites Orlando during March for three nights. Everything was excellent and no extra costs or surpises came up eg. parking was free. Free snacks and drinks were also available during the evening. Hotel is well located for daily visits to Disney or Universal. Also some nice outlets were couple of miles away from hotel. Will definitely go back if visiting Orlando again.

Room Tip: No extra noises at top floor (8?) and you will see Disney fireworks from the window.
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  • Stayed March 2013, travelled as a couple
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1 Thank AnttiPulkka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
la
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 September 2013

We stayed at Drury in February 2013 for one week (my fiance, 8 year old son, and myself). Absolutely loved the hotel! Staff was incredible accommodating, room was clean and beds were amazingly comfortable. Ate free breakfast there daily(fiance said it was the best eggs he's had)! Only had the free kickback and drinks one day. I am currently planning our honeymoon, and the fiance begged me to come back to Drury instead of staying at Disney, which I was planning on doing...so we will be back May 2015! Cannot wait!

Room Tip: We had a corner suite on the fourth floor...great view of a small lake!
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  • Stayed February 2013, travelled with family
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Helpful?
1 Thank babygirlmj13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
254 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 22 September 2013 via mobile

Stayed for 5 nights. The service was absolutely first rate. Every single person, from housekeeping to managers was courteous and willing to help. Standout was the manager Robert Allan. We had a small issue with the Orlando shuttle and he took care of it, speaking to Universal, organizing a taxi and then checking to make sure we were happy! He worked hard during breakfast and kickback, clearing tables and changing bin liners!

Hotel was spacious, beds comfortable, breakfast delicious, and the service received was unparalleled. Highly recommend to all!

  • Stayed September 2013
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Helpful?
5 Thank Sara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 September 2013

Great hotel! Staff meets you with a smile every time you walk in. My son and I were on a 6 day vacation visiting the disney parks. This hotel was perfect! Rooms are spacious and clean. Free breakfast and dinner saved us money. The pool was awesome! My little man wanted to be at the pool rather then at disney world some days! Great location right off of I-4. I cannot wait to come back!

  • Stayed September 2013, travelled with family
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Helpful?
2 Thank Mandy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites Orlando

Property: Drury Inn & Suites Orlando
Address: 7301 West Sand Lake Road, Orlando, FL 32819-5207
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Orlando
#6 Romantic Hotel in Orlando
#21 Business Hotel in Orlando
#26 Best Value Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Drury Inn & Suites Orlando 3*
Number of rooms: 238
Official Description (provided by the hotel):
Drury Inn & Suites Orlando offers a free, scheduled shuttle to Universal Studios Florida™ and Universal’s Islands of Adventure™ - and you can visit the Attraction Ticket desk at the hotel for boarding passes and to purchase tickets! Our hotel near International Drive offers plenty of free extras like free hot breakfast and free hot food and cold beverages at our evening 5:30 Kickback®. ... more   less 
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Also Known As:
Drury Inn & Suites Orlando Florida

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