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“Warm welcome with elegance”

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The Ritz-Carlton Orlando, Grande Lakes
Ranked #21 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Reviewed 14 December 2013

Very friendly and helpful staff all round, from reception to the room attendant - with the exception of the bar keeper. Great rooms, quiet, well equipped. Very fast internet with no fuzz connection :). Good location.

  • Stayed: December 2013, travelled on business
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Thank GFK88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,626 - 1,632 of 2,785 reviews

Reviewed 8 December 2013

very nice hotel and good for family good service the mangrment off the hotel and employers all had smile on face happy to help you any waythe food was good i would go back here on next holiday the location is very close to everythihg

  • Stayed: October 2013, travelled with family
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Thank modi64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

The Ritz Carlton in Orlando is indeed a beautiful property, the grounds are simply beautiful as is the hotel itself. One of the best attributes is its location which is very convienent with easy access to I-Drive and the turnpike. The breakfast is excelent with plenty of high quality choices. The only downside is the small size of its rooms, slow internet connection, and not enough accesible power outlets in the rooms. Apart from that the service from the staff is excelent.

  • Stayed: November 2013, travelled on business
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Thank MrEZTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

I have been to many Ritz Carlton Club levels. This is one of the best!. Service is impecable. the manager at the club is a very nice guy, and his management of the club flow down to the employees who appear to be very happy there. Logan was great making us Cosmos. The presentations were great. They have a kids room that was very handy to have the kids not getting bored. In general great stay.
It was my birthday and they sent me white wine which was nice.

  • Stayed: November 2013, travelled with family
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1  Thank ltorres93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013

The receptionist recognized that we were repeat customers and was able to upgrade our room. The room was lovely with an outstanding view of the water. He went out of his way to make us feel welcome and to explain many of the hotel's amenities. The fitness center and spa is shared with a J. W. Marriott which is next door. We used the fitness center twice. It was well equipped and had towels, water, etc. There is a great walking path along the water and the golf course. There is also a ropes course. We ate at three of the restaurants, Bleu, the golf restaurant, and the main restaurant as well as a banquet. All the food was outstanding. The best buy is at the golf restaurant which had huge salads. It is a short walk to the J. W. Marriott for its restaurants. There is also a Starbucks there.

Room Tip: A room on the back of the hotel will overlook the pool or the water.
  • Stayed: November 2013, travelled as a couple
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2  Thank drsjewell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013

From the second your car is valet parked and doors are whisked open for you into the beautiful, cool marble lobby with fine furnishings, you just know you are going to have a good stay! We stayed at the Ritz Carlton for eleven days from mid to end of November and enjoyed every day. The bedrooms are lovely, with everything you could want, including a decent hair dryer! Being fussy about beds, we proudly thought our bed at home you could not better, as we have sampled many upscale hotel beds over the years and none could beat it, but this bed did, it was like sleeping in a cloud.....believe me, you will not want to get out of it!
The grounds are beautiful and cover a large area, so good for walking or a morning run, if you can prize yourself out of that bed! The Ritz Carlton is linked to the JW Marriott ( where we have stayed twice before with our children, but feel the Ritz is definitely the more grown-up of the two hotels).
The whole hotel has an air of tranquillity about it, with a clean scented fragrance everywhere, beautiful décor and acres of polished marble. The lobby extends into a large lounge with lots of sumptuous seating and views over the pool, lakes and golf course. You can certainly unwind in this hotel, no matter how hectic your life.
What also makes this hotel so good are the staff, nothing is too much trouble, they were all attentive without being annoying, gracious, polite and interesting to talk to. Everyone knew their job very well and the Ritz should be very proud of all of them. The ability to make each guest feel special, is special indeed.
There are nice touches that you would expect in a good hotel, bowls of fresh fruit and iced water ready for the early morning joggers, same by the pool and attendants ready to get your day beds sorted in a flash. The large silver and glass urns in the lobby were filled daily with fresh chilled lemonade to enjoy and then on the day we left, as there was a cold snap, the hotel laid on hot chocolate and marshmallows. My husband said the golf course is very good and we can both say the same of the Spa.
All the restaurant food and spa food is excellent and they are happy to go 'off road' on the menu if you have a different request.
The one area we think could have some improvement, would be the breakfast buffet. Fresh fruit smoothie shots e.g., banana or strawberry would be nice. A better cut fruit selection too, as it was mainly sliced melon, pineapple and strawberries but this got a bit boring after eleven days. Blueberries and additional fruits in season would be welcome as with bowls of dried fruit e.g. cranberries, figs, apricots. Apart from that there is nearly everything else you could want to eat.
We would highly recommend this hotel, it has everything for a wonderful stay and will definitely become a firm favourite now with us. However, I really do hope that the management will ban ball games from the swimming pool. The day I was by the pool there were three young boys playing very noisily, as ball games generally are (!) with a hard rugby type ball in the pool. I decided to use one of the pool floaties, but had to keep one eye fixed open all the time in case a ball was launched accidently in my direction! It was hard to relax! Now, I did not want to spoil the boys fun and their parents seemed oblivious to the problem for other guests, so they carried on and I got out. This pool is just not large enough for ball games and our own children always loved the lazy river/pool at the adjoining JW Marriott (you can use either) so please Ritz Carlton, can you put a stop to ball missiles in your pool?! In hopeful anticipation! Apart from that a perfect stay.

  • Stayed: November 2013, travelled as a couple
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4  Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

We were spoiled by a gift from parents to stay here and boy did they pick the right thing. We stayed just 2 nights on our way to another destination and the whole experience was magical. It was more to relax than anything and that is exactly what we did. The bar in the lobby was a great spot to hang out before or after dinner. The grounds are spectacular and they obviously pride themselves on them. The service from every staff member is perfect they must have hand picked them just for the way the approach you. Can't wait to go back for a longer stay.

  • Stayed: November 2013, travelled as a couple
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Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton Orlando, Grande Lakes

Address: 4012 Central Florida Parkway, Orlando, FL 32837-7662
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Orlando
#4 Spa Hotel in Orlando
#9 Romantic Hotel in Orlando
#11 Green Hotel in Orlando
#15 Business Hotel in Orlando
#18 Family Hotel in Orlando
Price Range: £199 - £609 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Orlando, Grande Lakes 5*
Number of rooms: 582
Official Description (provided by the hotel):
This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more   less 
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Also Known As:
Ritz-Carlton Orlando Grande Lakes Hotel Orlando
Ritz Orlando
The Ritz-Carlton Orlando, Grande Lakes Florida

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