Overall, this is a very nice hotel but we experienced one too many customer service issues for us to highly recommend his particular property. Ritz management did appropriately and graciously respond to our issues (amusement park shuttle and billing related) but this did not negate the fact that we experienced the issues to begin with. While there are many positive aspects to this hotel, management needs to focus on how it treats it's guests and always focus on making their stay as stress free as possible. More specific to the property, the rooms are small and only offer two double beds if a king is not desired, which can be a bit too tight for four people.
- Official Description (provided by the hotel):
- This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more less
- Reservation Options:
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- Also Known As:
- Ritz-Carlton Orlando Grande Lakes Hotel Orlando
- Ritz Orlando
- The Ritz-Carlton Orlando, Grande Lakes Florida