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The Ritz-Carlton Orlando, Grande Lakes
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    Reviews (3,029)
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    All reviewsvineyard grillhighball harvestjw marriott next doorlobby loungespa poolclub levelkids clublazy riverturn down servicebeautiful propertyluxury hotelpool stafffour seasonsfitness centerself parkupon checkgreat pool
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    1,727 - 1,732 of 3,030 reviews
    Reviewed 13 July 2014

    I have stayed here regularly for business and with family and always look forward to seeing the lovely flower display to see what they have come up with this time on the entry table. Fresh beverages in entry way with iced tea/lemonade, fruit water. Public and private rooms are gorgeous, incredibly comfortable, campus and landscaping is amazing for taking walks. Pool extraordinary. Especially lovely at Christmas with the life size gingerbread house in the lobby and decor. Gym is wonderful! Service and staff so accommodating. JW Marriott on same property is very nice but I prefer the Ritz as JW more focused on conventions/business events and not as relaxing vibe.

    Room Tip: View of the pool and golf course better than other side. Some rooms have closed in balconies which are on the opposite side of pool/golf course which are much more private and very nice. King suites amazing and huge and can accommodate children on sofa bed and will bring roll away bed.
    • Stayed: January 2014, travelled on business
      • Location
      • Cleanliness
      • Service
    1  Thank Kim R
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 13 July 2014

    I can not say a bad thing about this hotel. We stayed here from June 30-July 9, 2014. This was our fouth stay.
    Food> Excellent
    Room> Excellent
    Pool> Excellent (Plus you get to use the lazy river at J.W., just a short walk away)
    Staff> Seriously the best around. We LOVE Zach (now poolside at J.W.) and manager Amanda F and the other manager Amanda L, it was crazy to see all the lobby staff and concierge actually remembered us.
    Closeness to local parks> 20 mins (maybe) to Disney and 5 mins down the same road the hotel is on to the other local attractions (SeaWorld, Discovery Cove, Aquatica)
    If you can take a trip here during the Fourth of July, you will love it. This is our third 4th and the fireworks the Ritz puts out is top notch. Really nice entertainment and the fireworks accompany music that is played on the lawn.

    I truly can not say anything bad about this place. We love it. We are faithful to the Ritz. :)

    • Stayed: July 2014, travelled with family
      • Value
      • Location
      • Service
    1  Thank amylynne1224
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 12 July 2014

    My husband and I have been traveling to this Ritz Carlton for several years and are always impressed by the consistent level of service. The staff has remained the same over the years and they always seem to remember us each time we return.

    This year we brought our 10 month old daughter and the entire hotel was accommodating. From the nicely made up crib, to the bag of goodies including outlet covers, a faucet cover, and a complete toiletry set they leave nothing out. To top it off we returned to our room the second day there to find a Ritz bath towel with a matching washcloth with her name embroidered on it.

    The golf staff are top notch as well. They too remember us year after year, and go the extra mile. They have an excellent caddy concierge program, which makes golf so enjoyable.

    Room Tip: Get a room overlooking the lake/golf course if traveling on a holiday for a great fireworks view. They put on a truly amazing show!
    • Stayed: July 2014, travelled with family
      • Rooms
      • Cleanliness
      • Service
    1  Thank Alex W
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 12 July 2014

    Right from the start, the property made sure to take care of us. Our car arrived early to pick us up at the airport and helped us get our luggage at baggage claim. The trip to the airport was quick, and the check-in process smooth. Joy at the front desk gave us a warm reception, some great recommendations for entertainment, and a glass of champagne to kick off the weekend. Darrell took the luggage and guided us to our room, all the while providing great advice on how to take advantage of the amenities on the property. We hit the pool that evening and got a chance to unwind.

    They allowed us to schedule a shuttle to Disney at the last minute the next day, but when we arrived, the driver informed us that the shuttle was full. We informed Darrell and he did not hesitate - he had us in a hotel car within 5 minutes on our way to Disney. The property has it all covered and the staff is willing to do what it takes to make sure you have an exceptional experience.

    Room Tip: Ask for a view of the pool and lake - if you are up above the third floor, you can look out over the trees and see a lot of the property.
    • Stayed: July 2014, travelled as a couple
      • Value
      • Location
      • Service
    1  Thank Ephmen99
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 11 July 2014 via mobile

    The building was beautiful! The bedroom, bathroom, the view from the room... We had a pool/golf course view which we couldn't ask for a better one.

    We ate late night dessert at the lobby with a glass of wine. Live music was on, the lobby was full of people late at night, enjoying conversations and the music. Next day, we had lunch at the same lobby and I thought it was way overpriced. But then, it's Ritz Carlton, so maybe it's like that at any luxurious hotels...

    Staffs there were very friendly, from bell boys to front desk staffs to people who work at the pool.. They always asked how we were and if we needed anything. Very professional but friendly and approacheable...

    One thing I want to mention is the shower room door. I am not sure if all the shower room doors are like that, but water from shower was leaking on to the bathroom floor like crazy in ours. The glass door was not reaching all the way down to seal off the water from leaking to the floor. We were wondering why they built the shower room like that. It's not "Ritz like"...

    Overall, it is a beautiful hotel and enjoyed our experience!

    Stayed: July 2014
    2  Thank Rei H
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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