I've had to mark that we stayed in March 2010 as it didn't go back any further, in fact we stayed there Feb 2010. We had travelled to Florida to stay at a private Villa near Kissimmee, which was stunning. We had planned our wedding ceremony to take place at Leu Gardens (a must see) and we booked to have a small Wedding Breakfast at the Ritz and for me and my new Husband to have our Wedding night here.
My parents in law had visited the hotel 3 months prior our stay to have a look and relayed back to us it's grandeur and quality service. I have to say we were not at all disappointed.
Our Limo dropped us off at the front door and we were tended to straight away.
The Hotel had no idea it was our wedding day due to the lapseness of the company we booked the holiday with not giving appropriate note and details of reason for visit. They were very surprised to see me stood there in my Wedding Dress.... However they sorted everything very quickly to accommodate the situation. We were given a free bottle of Champaign by the management and also I only really like to drinking rose wine, white zinfandel, and in the restaurant we ate in "The Vines" this was not on the list, however they knew they did have it in the building and sorted that they could get it from a different department. This they said they don't usually do but they had made an exception.
The food was very nice and the restaurant also very lush and a lovely setting. We had originally been sat near a group of businessmen that were in loud discussion, I asked to be moved to a more quiet area of which they did quickly and efficiently without any fuss.
The room also was vey grand and we were at the front of the hotel so we had the drive view which to be fair was still a pretty view which included the grounds and looked pretty on the eve with the lights all on. We had a business suite, which was not what i would have chosen for my Wedding night but again I was happy as it was all very grand. Again a fault of who we had booked with not relaying that it was in fact our Wedding Day.
Breakfast was again very nice and a great service, I couldn't fault the food at all or the service and it made us feel very special on our big day. I'm vegetarian and do have problems sometimes when abroad and choosing food as mostly menus can be limited and bland. Not the case here.
Our only issue we had was with one of the hotels drivers.... My Husband had checked in before we were due to have our ceremony and he and his father got one of the hotel cars to dive them to Leu Gardens. My Husband was 40mins late....... This was a shocking journey for him and very stressful and worrying for all of us as we were told under no circumstances be late due to the hire of the gardens..
They had set off a good hour before they were due at the gardens which was supposed to be a 30mins journey. The driver kept going the wrong route not following the sat nav and going round in circles..... On our return to the hotel after the ceremony a different driver arrived to collect my parents in law and he followed the Limo me and my husband were in. My parents in law were relieved it was a different driver and they told him of the story to which he was surprised and said to tell the hotel.
My husband reported the incident on arrival back at the hotel and said we would not be paying for that service. On check out, the service was still on the bill..... Meaning he had to go through the story again and explain we would not be paying for it.
We didn't pay for it....
All in all we loved our night here and had a nice walk around the grounds the following day. We also saw another wedding getting set up in the gardens there, this looked to be a huge grand American affair and looked stunning, I would imagine the bride and groom of that wedding will have had a magnificent day.
Even though the hotel didn't know it was our Wedding and we didn't have an actual Wedding suite or have our Wedding Breakfast pre booked, everything about the hotel and service made up for it .
We will be back to celebrate an anniversary in the future, we would be coming back now a year on, but we’ve only just been able to take our honeymoon which was our holiday for this year.
Maybe next year.
- Official Description (provided by the hotel):
- This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more less
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- Also Known As:
- Ritz-Carlton Orlando Grande Lakes Hotel Orlando
- Ritz Orlando
- The Ritz-Carlton Orlando, Grande Lakes Florida