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Rosen Plaza Hotel
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Reviews (2,481)
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1,072
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All reviewspointe orlandoconvention centerinternational drivecafe matissejack's placelite bitepool areaconvenience storeattending a conferencehigh floorrestaurants and barslobby barself parkingclean hoteltwo double bedsnice poolhousekeeping staff
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1,283 - 1,288 of 2,481 reviews
Reviewed 30 May 2014

We've just returned from this hotel, stopped for 14 nights, and never had an issue in the entire stay!! Loved the pool area & the use of as many pool towels as you needed, great self service laundry areas! Good air con!!! Soooo close to point orlando! And of course good size TV (for the husband) & plenty of space in the mini fridge for our drinks! Please be aware the hotel does hold conferences in the hotel so you do mix with suits!! While your in your shorts & tops!! But can't fault the hotel if you pick this hotel you will have made a great choice to stop here!

Stayed: May 2014, travelled as a couple
1  Thank Creaghan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Guest Relations Manager at Rosen Plaza Hotel, responded to this reviewResponded 16 June 2014

Wow, pure amazing review, Creaghan!

Thanks a million for the awesome words about your stay.

Troy Shoemaker
Rosen Hotels & Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

The Rosen Plaza is a beautiful hotel with good restaurants, conference facilities, and an amazing location. So all the good things I have previously stated are the same.
However, there is a concern about room location and timeliness.
Rooms with king size beds are very far from the elevators.
When checking in, our room was not ready. No one else had to wait. Over an hour later, we said we would take a different room. We kept saying we wanted a room near the elevator. I don't know if the lovely young lady did not hear us or ignored us but it was very far. When we got to the room, I called and said I needed a room near the elevator and, once again, we would take a room with two double beds. After a couple of calls, I was offered a room on the third floor. Eventually (more calls), they found a room near the elevator on a higher floor. That was not a good beginning to an otherwise pleasant stay.
Be insistent on room type and location and you will have a lovely stay.

Room Tip: Higher floors have a better view and are quiet.
  • Stayed: May 2014, travelled on business
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1  Thank RBeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Guest Relations Manager at Rosen Plaza Hotel, responded to this reviewResponded 16 June 2014

Thanks for the review, RBeam. I’m so sorry to hear about your concerns with the timeliness and room location.

If you are back in Orlando, please let me know. We try our hardest to accommodate all requests and I promise to assist in any way possible.

Thank you very much,

Troy Shoemaker
Rosen Hotels & Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

I stayed at the Rosen for a Nursing conference recently. I found this hotel beautiful, very clean and just great, overall. Restaurant/food choices within were adequate and I found the buffet really enjoyable with great choices!
Room was very clean, room service was prompt and good. Pool was fun and clean. Great location!! What more can you ask for?

  • Stayed: May 2014, travelled on business
    • Value
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1  Thank wjtlpn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Guest Relations Manager at Rosen Plaza Hotel, responded to this reviewResponded 16 June 2014

What more could we ask for with amazing guests like you, wjtlpn!

Thank you so much for staying with us.

Troy Shoemaker
Rosen Hotels & Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

There are a lot of choices of fine hotels in the Orlando area, but you will not regret a stay at the Rosen Plaza Hotel. Though other hotels are closer to Disney, if you are planning on visiting Universal Studios, Rosen Plaza is mere minutes away from Universal Studios and many other attractions. The location is terrific and is surrounded by many restaurants and lots of shopping, however, there is plenty to do on the property. Rosen Plaza has a bar in the lobby, a night club with a live band, a very nice restaurant and a 24 hour snack shop, a large swimming pool, gym, and comfortable lounging areas, so you don't even have to leave the property if you don't want to. The rooms were well appointed and the beds were comfortable. Our room was a long walk from the elevator but we were not disturbed by noise from other rooms or in the halls. One huge positive that many other 4 star hotels do not offer is an in-room mini-fridge. There was no in-room microwave but this fact was off-set by the fact that there is access to a microwave in the 24 hour well-stocked snack shop. Prices were reasonable for hotel fare. Our one complaint is that housekeeping knocked on our door each morning, waking us, to have us sign a piece of paper declining housekeeping services for the day, despite the fact that we indicated that we wished for privacy. The hotel staff was friendly and professional, and despite a large number of choices of hotels in the Orlando area, we enjoyed our visit so well that we do plan a return stay at Rosen Plaza. We give them our highest recommendation.

Room Tip: Our room was a long walk from the elevator so if walking long distances is a problem for you, you may want to request a room closer to the elevators.
  • Stayed: May 2014, travelled with family
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5  Thank RogersLibby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Guest Relations Manager at Rosen Plaza Hotel, responded to this reviewResponded 16 June 2014

We couldn’t have said it better if we tried, RogersLibby!

Thank you very much for the review.

Troy Shoemaker
Rosen Hotels & Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

We recently stayed at this Hotel for 2 weeks, and really enjoyed our stay. We checked in at around 9pm on a Saturday night, very tired i may add from a long journey, to be met by a brilliant receptionist "Jada" who made our check in so easy. Thank you Jada, and all the other staff who were so welcoming and polite anytime we had to ask anything. We booked this hotel through our travel agent and the hotel met all our requests. We stayed on the 11th floor (room1147) overlooking the pool, and we could see the fireworks anytime we were in our room around 9-9.30pm. We could also see the highway but we had no problem with noise. We initially thought the double bed would be too small for the two of us,(there were two doubles in room) but we had no problem with it, we slept great, the bed was very comfortable as were the pillows. Housekeeping also did a great job when they made up our room. My husband celebrated his birthday while staying at the hotel and a birthday card and chocs were left in the room for him. (It was a nice touch). The have a little shop in the hotel lobby that sells everything, milk, water, biscuits, chocolate,sandwiches, tea, coffee, toothpaste, headache tablets really everything that you would need. It was so handy and all the staff were lovely, Hi Bre and the lovely man with the glasses and everyone else, (cant remember all the names), but everyone was lovely. The Hotel is very close to everything i.e. restaurants, bus stops and i trolley,really everything is on the doorstep. We didnt hire a car but used the i trolley and the lynx buses all the time, which could be a little more frequent but sure we were on holiday,and had all the time in the world. We met a lot of lovely people while waiting for the buses and i trolley. When we arrived we took the Lynx bus 42 from the Airport (We just wanted to try the bus) and it dropped us off right outside the Hotel (took about an Hour) and cost us just $2 each, (have the correct money as no change is given). We took a taxi from outside the hotel when going to the Airport as we had heavier cases and 2 extra bags and the cost was $45 plus tip which we thought was great value especially with all our bags, It took about 20 to 25 mins from Hotel to Airport. All in all we had a great holiday, and if we ever go back we will stay at this Hotel again, and will recommend it to all our family and friends. Also forgot to add they have a fabulous swimming pool and whirlpool spa, and we had no problem with getting a sun lounger anytime we went there. Thank you all at the Rosen Plaza Hotel for a wonderful holiday....

  • Stayed: May 2014, travelled as a couple
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3  Thank MJ2405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Guest Relations Manager at Rosen Plaza Hotel, responded to this reviewResponded 16 June 2014

That is so awesome to hear, MJ2405!

I will make sure that Jada knows about your experience and her managers are aware of her hard work and great service.

Thank you for sharing with us. We can’t wait to have you back.

Troy Shoemaker
Rosen Hotels & Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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