My granddaughter left her leather jacket and Birkenstock shoes and a few other items as well as something of mine. We called the same day we left April 30/14 as we were on the road when we remembered that we left items behind. Her mom called and the Rosen office said no problem they found them and that they would ship them to us and her mom gave them an address and to this day now Aug 5/14 we have yet to receive anything. I had called numerous times and the person looking after this area never there although I did speak to people and left my number but she never called me back and I have yet to speak to the woman. I still would like to receive these items. They did say that after a certain amount of time they throw things out but since I have been calling since we left I am hoping my granddaughter can still receive her clothes.
A disappointed guest although our stay was excellent this was the bad part of our trip.
- Official Description (provided by the hotel):
- A standout among Orlando's finest meeting, convention and vacation hotels, Rosen Plaza Hotel is famous for its high standard of excellence. Impressive Orlando meeting space, impeccable in-house staff and grand accommodations assure a seamless meeting experience for groups ranging from 10 to 2,800. With the Orange County Convention Center right next door, it is smart and simple to make Rosen Plaza Hotel your headquarters for Orlando meetings. Our hotel features a variety of savvy meeting rooms and breakout spaces on-site. It's time to wind down, you're only minutes away from Orlando's world-famous attractions. ... more less
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- Also Known As:
- Hotel Rosen Plaza
- Rosen Plaza Orlando
- Rosen Plaza Hotel Orlando, Florida