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“Awesome hotel for the price!!!”
Review of Rosen Plaza Hotel

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Rosen Plaza Hotel
Ranked #59 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed 2 September 2014

I'm not giving this review all 5's due to a very rude manager at the front desk, but overall very nice stay!! It's at the heart of Orlando. Wonderful location very clean rooms amazing swimming pool and food at the deli is very reasonable in price

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Indy2504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 September 2014

Thank you for your awesome review, Indy2504!

We greatly appreciate your kind words for our hotel! We look forward to your return visit with us again soon. Safe travels!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157

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1,142 - 1,148 of 2,428 reviews

Reviewed 2 September 2014

The staff and service is excellent. The location is near everything including the airport.

The hotel is always clean. The restuarants are not overpriced and the food is superb.

It is an excellent location for a business meeting or conference.

  • Stayed: August 2014, travelled on business
    • Location
    • Service
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 September 2014

Thank you so much for your wonderful review, Ken M!

I greatly appreciated reading it! We hope you have the opportunity to visit with us again soon... whether it be for business of leisure... We look forward to it your return!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2014

Stayed here for a work convention. The rooms are average. The bed was comfortable and bathroom was basic but clean. The a/c was infuriating! It operates on a motion sensor and cuts off after 10 min if there is no movement. So, when you are in bed, it won't run and it's impossible to keep the temperature comfortable.

The staff in the event space was hit or miss. Some were very helpful and kind. Others had an attitude.

Overall a nice hotel. I would consider staying there again if not for the a/c issue.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
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    • Service
Thank kg30345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media Concierge at Rosen Plaza Hotel, responded to this reviewResponded 5 September 2014

Thank you kg30345,

We appreciate your feedback. I hope you will have the opportunity to stay with us again and not have an issue with are air conditioners during your next visit. Please be aware that our a/c units are not determine by motion sensitivity. Like most a/c units, the temperature the room is set to determines whether the a/c shuts off once it had run and is adapted to the set temperature.

Please feel free to turn the a/c unit down lower for your comfort or you may feel free to call our front desk with any maintenance issues. Thank you... We hope to see you soon!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

y wife and I have stayed at this hotel many times over the last 30 years and found it to be ideally situated for all the amenities that Orlando has to offer- the hotel is spotlessly clean and the staff exceptionally helpful- the foyer is perfect in the evening for people watching; the restaurant is a bit pricey but there are plenty of eateries within walking distance.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Danny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Guest Relations Manager at Rosen Plaza Hotel, responded to this reviewResponded 2 September 2014

We appreciate the continuous business, Danny M!

It is dedication from guests like you that make us love what we do.

We are excited to see you back soon. Safe travels!

Troy Shoemaker
Rosen Hotels & Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
tshoemaker@rosenhotels.com

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Reviewed 29 August 2014

I stayed at this hotel for a quick visit to the international drive area after picking up my friend from the MCO airport. We had a lovely female check us in who made for a seamless experience. She was very polite... When asking sheepishly for a late check out, she assured us that a one hour late check out time could be accommodated for. The check out process was just as ever seamless and every staff member we encountered in between were just as kind and helpful. We certainly enjoyed our Rosen stay and would recommend to anyone!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Squiggy2162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Guest Relations Manager at Rosen Plaza Hotel, responded to this reviewResponded 1 September 2014

I’m so happy to hear that you enjoyed your very short stay with us, Squiggy2162.

We hope next time you are in town that you have the opportunity to spend some more time here.

Thanks for staying with us.

Troy Shoemaker
Rosen Hotels & Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
tshoemaker@rosenhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2014

Location is excellent if you're participating in a conference at the Convention Center. It takes only five minutes to walk there.

Rooms are nice but there is nothing special about them. The wireless network did not ever really work well enough. I guess that sometimes it's good not to have access to your emails and Facebook all the time.

For some reason they cannot confirm that you actually get the room that you booked. We booked a room with a king size bed, but when we checked in they did not have them any more. The first night we had two single beds, which was not nice. They did take our bags to the other room the second day while we were having fun in the city.

While we were out of town for about a week, they stored our golf bag in their storage. We thought that it would cost us something, but when we went to get the bag, it actually did not cost anything. That was a very nice surprise.

Overall we had a good stay at this hotel, and we would think about going back if we ever participated in another congress at the Convention Center.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank terot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Guest Relations Manager at Rosen Plaza Hotel, responded to this reviewResponded 1 September 2014

So happy to hear that you enjoyed your time while on property, terot!

Thank you for the kind review. We are fully aware of the wireless and are working hard to fix this.

Thanks again for staying with us. We hope to have you back in the future.

Safe travels.

Troy Shoemaker
Rosen Hotels & Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

Large property with pool, hot tub, staffed business center as well as area to use computers in large lobby. Renovations were taking place so was sort of loud and dusty and their main restaurant and bar areas were temporarily closed. Parking is $13 extra, valet available. Rooms nicely appointed, clean and well furnished. Great bed, pillows a little thicker than I personally prefer and the wake up call was odd (automated "Are you there?") Windows don't open for fresh air, needs better lighting in entry and bathroom area, noise from the hall guests and housekeeping was very loud. (Between the rooms was quiet.) Little fridge and in room safe, staff were very courteous and helpful for the most part. Little coffee shop in the lobby was good; serves Starbucks, but can't take your Gold Card. Items at their 24 hour market mostly overpriced, hot food is also available made by a cook right there. I really enjoyed my panini. Conference rooms well attended to, there is a little gift shop and there was another sit down cafe on site that was open. I would stay there again if I was in the area.

  • Stayed: August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank Traveldanse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 August 2014

Thank you Traveldanse,

I greatly appreciate all of your feedback. Constructive ways in which we can improve our hotel are always appreciated! Thank you for offering our future guest wonderful insight of our hotel... We cannot thank you enough for that! I do hope your next visit to the Orlando area brings you back to visit with us again... Safe travels!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rosen Plaza Hotel

Address: 9700 International Dr, Orlando, FL 32819-8114
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#86 Romantic Hotel in Orlando
#86 Family Hotel in Orlando
#96 Business Hotel in Orlando
Price Range: £80 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Rosen Plaza Hotel 3.5*
Number of rooms: 800
Official Description (provided by the hotel):
A standout among Orlando's finest meeting, convention and vacation hotels, Rosen Plaza Hotel is famous for its high standard of excellence. Impressive Orlando meeting space, impeccable in-house staff and grand accommodations assure a seamless meeting experience for groups ranging from 10 to 2,800. With the Orange County Convention Center right next door, it is smart and simple to make Rosen Plaza Hotel your headquarters for Orlando meetings. Our hotel features a variety of savvy meeting rooms and breakout spaces on-site. It's time to wind down, you're only minutes away from Orlando's world-famous attractions. ... more   less 
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Also Known As:
Hotel Rosen Plaza
Rosen Plaza Orlando
Rosen Plaza Hotel Orlando, Florida

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