We chose this hotel because of previous stay (Jan 2007) which was excellent in every way so we looked forward to a repeat performance this time however one member of staff ensured that it was not to be.
I booked a non smoking king size room, specifically chosen to meet our requirements. There were other (some cheaper) options available at the time however this was our specific choice.
On arrival at check in I was immediately informed by Maddy that I wouldn't be getting what I had asked for (her precise words). When I questioned the reason for this the response was that people don't always get what they ask for and nothing is guaranteed- Homewood only offer requests no guarantees at all. The best I could be offered was a queen size room and it might have to be a smoking room. Needless to say I pointed out that not only was this totally unacceptable but I had paid for a specific room and that was what I expected. I asked why these rooms were available to book if they didn't exist and why upon checking my reservation confirmation online some 4 days earlier did it state that I had a smoking king size room. Maddy's response to this was that things often have to be changed depending on what is a priority and that sometimes someone has to be unlucky.
To keep a very long story short we had to take the room as we were told we would be billed if we cancelled the reservation. The "manager" wasn't available at any time during the 4 days we were there but I'm in no way finished with Hilton on this case yet.
There are a number of positives for this hotel however I'm not going to mention them because they were completely negated by the aggressive, obnoxious individual whom I encountered at the front desk. Book these Homewood Suites at your own risk - - you may find yourself being told to sleep in a bathtub - after all as Maddy says remember nothing is guaranteed, only requested!
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- Also Known As:
- Homewood Suites Orlando-Nearest To Universal Studios Hotel Orlando
- Orlando Universal
- Suites Orlando
- Homewood Orlando
- Homewood Universal Suites
- Orlando Homewood Suites
- Homewood Suites By Hilton Orlando-Nearest To Univ Studios Florida