I stayed her March 9th-15th, The place was disorganized from minute we walked in took us over an hour to check in, Computers were down was the reason we were told.You have to pay upfront for your stay so if you dont like the place good luck getting your money back. Both our showers had mould in them and doors didnt close correctly, each time you took a shower their was a flood on the floor. Place looks nice in pictures but it needs an update. They charge for room cleaning ($15.00-20.00) and for internet(9.95 per day) They did have a Starbucks in the lobby and pool was nice, the location is right off the I-drive,
But now the part that should concern you. They had my credit card on file from my stay. Apparently they said i didnt pay for all my nights that i stayed, so they charged my credit card an extra nights room charge on May 20, 2 months after i stayed at the resort. I called and spoke to 4 people and received same asnwers of not really knowing why, Then I was told they made a mistake at check in for the amount owed. I have asked on 2 occassion to have a manager from the Hotel call me back to discuss,its been almost 2 weeks still no call back.
My Bank tells me because i provided them with CC number it is in hotel policies they can charge your card for up to 4 months after your stay.
- Official Description (provided by the hotel):
- A Stylish, Two-Towers Vacation Resort in the Heart of Orlando Westgate Palace Resort is an amazing two-tower, lakeside Orlando, Florida, hotel that lies just off world-famous International Drive and within walking distance of Wet 'n Wild(R) Water Park and more than 200 specialty shops and family-friendly restaurants. Guests enjoy spacious accommodations that feature all the comforts of a fully furnished home and a multitude of onsite amenities, including a heated outdoor pool, hot tub, Pool Bar and much more. ... more less
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- Also Known As:
- Westgate Palace Hotel Orlando
- Westgate Palace Orlando
- Westgate Palace Resort Orlando, Florida