As much as we tried to remain positive about this stay, things kept getting worse. To begin with the front desk personnel are not properly trained in customer service. They responded to simple direction inquires with "I don't know" responses. They did not attempt to find information for you or make sure that you left there sight with your questions answered. The shuttle services are very limited making it very difficult to variate one's schedule. The room service was not well done. On one day the decided to skip making the beds because a back pack was left on top. The restrooms were never cleaned in our weeks stay. All the amenities are targeted toward share holders. Apparently, a weeks stay is not enough to give you any rights. If you want to participate in the few "extras" they provide, you need to pay. Also, there is no free wifi. Yes. No free wifi! It's a ridiculous place. I definitely do not recommend for a vacation getaway. You should beware of the "free breakfast" it's a gimmick to get you to listen to their salesmen for hours.
- Official Description (provided by the hotel):
- A Stylish, Two-Towers Vacation Resort in the Heart of Orlando Westgate Palace Resort is an amazing two-tower, lakeside Orlando, Florida, hotel that lies just off world-famous International Drive and within walking distance of Wet 'n Wild(R) Water Park and more than 200 specialty shops and family-friendly restaurants. Guests enjoy spacious accommodations that feature all the comforts of a fully furnished home and a multitude of onsite amenities, including a heated outdoor pool, hot tub, Pool Bar and much more. ... more less
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- Also Known As:
- Westgate Palace Hotel Orlando
- Westgate Palace Orlando
- Westgate Palace Resort Orlando, Florida