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“overall bad place”

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Westgate Palace Resort
Ranked #183 of 338 Hotels in Orlando
victoria, Mexico
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“overall bad place”
Reviewed 21 July 2014

The rooms aren´t bad but the service is, you should beware, this is a timeshare property and they will bug you with their free breakfast and meetings, they will charge you for things most hotels (expensive and cheap) will give for free like extra blankets and internet Access, and worse of all they refuse to do full cleaning of the room unless you pay extra (this will never ever happen at any major or minor chain companies)... front desk will not help at all and they will hide behind the "ITS A TIMESHARE RESORT" for every question/complain you have about the por quality of the services. If you do need a 2 bedroom condo go to Ressidence by marriot it will cost about the same and you will get the service you pay for. Stay away from this kind of places.

Room Tip: go somewhere else.
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
5 Thank Javier F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, 18 August 2014
Thank you for taking the time to communicate to us through TripAdvisor why your stay at the Westgate Palace Resort did not meet your expectations.

It is of deepest regret to learn that your recent stay with us was anything less than exceptional.

We appreciate that you took the time to provide this feedback as the points you have described are being reviewed by our management team.

We apologize again that we have missed the level of service you expected from us.

Sincerely,
Anja
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English first
Belfast, United Kingdom
Level 4 Contributor
31 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 July 2014

nice hotel, staff are very good, good location with easy access to local shopping, grounds are well kept, think this hotel will improve in time as more ammenaties become available on sight, free theme park shuttle, i trolly stop beside hotel, hotel deli is good value and food is good quality

Room Tip: wifi is free if you are an owner with westgate resorts
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank 4DMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, 22 July 2014
We are beyond thrilled when our guests have a fantastic experience with us here at the Westgate Palace. It is amazing to know you took advantage of our free shuttle, the deli and our strategic location. We always want to make sure everyone feels like home, away from home. It's our pleasure to have you visit and we look forward to your return! Mika
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2014

As much as we tried to remain positive about this stay, things kept getting worse. To begin with the front desk personnel are not properly trained in customer service. They responded to simple direction inquires with "I don't know" responses. They did not attempt to find information for you or make sure that you left there sight with your questions answered. The shuttle services are very limited making it very difficult to variate one's schedule. The room service was not well done. On one day the decided to skip making the beds because a back pack was left on top. The restrooms were never cleaned in our weeks stay. All the amenities are targeted toward share holders. Apparently, a weeks stay is not enough to give you any rights. If you want to participate in the few "extras" they provide, you need to pay. Also, there is no free wifi. Yes. No free wifi! It's a ridiculous place. I definitely do not recommend for a vacation getaway. You should beware of the "free breakfast" it's a gimmick to get you to listen to their salesmen for hours.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RGTZ00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, 15 August 2014
Thank you for your review. We’re sorry to hear you did not enjoy your most recent stay with us. We deeply apologize for the issues you encountered. We train all of our staff to provide outstanding customer service. What you have described has been given to our resort management team for further review. We hope this will not keep you from visiting us again to see how we’ve improved.
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Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 July 2014 via mobile

Large spacious rooms, all mod cons, high standard, staff friendly great location.
Did not like the sales pitch as we registered and it cost me 20 bucks. Rip off.
Could do with out that on your holidays.

Stayed July 2014, travelled with family
Helpful?
1 Thank Pat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, 22 July 2014
Thank you so much for letting us know about your experience. We want to ensure that your vacation time is a memorable one; for that we provide you with fully equipped units, great amenities and fun activities for the entire family. The timeshare presentation is opened only to those who want to participate. We hope to host you as our guest again soon! Mika
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2014

The apartments were recommended by our travel company in Dublin. Then when I checked tripadvisor I was very disappointed by the reviews which were terrible. Then we arrived at Westgate Palace from 2nd - 16th July 2014. We are a family of five with three children of 11, 18 and 20.

The accommodation was a master bedroom with ensuite and jacucci bath, a twin room with en suite and a fold out double bed in the living room come kitchen. The apartment was clean and spacious with three flat screens, great facilities. The location was very close to Universal, Wet N Wild and International Drive. Some reviews had mentioned small apartments, poor facilities and nightmare parking. I do not know how the people writing the reviews could form their opinions. they must be used to four star hotels. We however found the resort very good and the only criticism we had was the poor quality of the food in the small cafe. There are dozens of alternatives within walking distance so this did not matter.

We would highly recommend the Westgate Palace.

Room Tip: Ask for a suite on a high floor overlooking Universal Studios
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, 31 July 2014
We want to take the time to let you know how honored we are that you chose us as your vacation option in the Orlando area. We are so excited to hear you enjoyed our strategic location, great units and amenities, and also so many activities for the entire family to have fun. Thank you for the recommendation and we hope to have you with us real soon! M.B
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Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2014

I searched the internet for hours looking for a hotel that could accommodate our family of 6 and at a price that didn't 'break the bank.' Because of the size of our family we weren't able to do the 'average' hotel room. I came across this hotel through a traveling website through my employer. This villa offered our family a 2 bedroom villa that slept 6 people, comfortably, and at a good price! It is only a mile from Universal Studios/Wet and Wild and under 10 minutes to Magic Kingdom/Epcot. We would definitely stay again.

Room Tip: Ask for a room with a view of Universal Studios and Wet and Wild. The skyline is awesome!
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
4 Thank Charlonda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, 16 July 2014
Thank you for taking the time to review your stay with us at the Westgate Palace. How wonderful it is to know that after a long search you found us and were accommodated just the way you expected. Our large and complete units can certainly make you and your family feel at home. Besides that, our perfect proximity to the major points of interest in the city and so many fun activities to enjoy within the property will surely make you fall in love and want to come back to the Westgate Resorts. We hope to host you as our guest again soon! Micky
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greneville
1 review
Reviewed 14 July 2014

Went with two teenagers and an active 7 year old. Rooms were nice, clean, and accommodated our needs well. The front desk staff were friendly, helpful in finding a reasonable taxi and good pizza, and professional. In great location for universal. Would recommend for vacation spot.





  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank parliers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, 16 July 2014
Thank you for your review of the Westgate Vacation Villas. It brings us a lot of joy when we read about great experiences that our owners and guests have with us; our biggest aim is to ensure a truthful quality vacation. It is awesome to know you enjoyed the units, our staff and services. Please stay with us again! Mika
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Additional Information about Westgate Palace Resort

Property: Westgate Palace Resort
Address: 6145 Carrier Dr, Orlando, FL 32819-8254
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Top resorts Hotel in Orlando
#49 Luxury Hotel in Orlando
#126 Business Hotel in Orlando
#165 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Westgate Palace Resort 4*
Number of rooms: 408
Official Description (provided by the hotel):
A Stylish, Two-Towers Vacation Resort in the Heart of Orlando Westgate Palace Resort is an amazing two-tower, lakeside Orlando, Florida, hotel that lies just off world-famous International Drive and within walking distance of Wet 'n Wild(R) Water Park and more than 200 specialty shops and family-friendly restaurants. Guests enjoy spacious accommodations that feature all the comforts of a fully furnished home and a multitude of onsite amenities, including a heated outdoor pool, hot tub, Pool Bar and much more. ... more   less 
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Also Known As:
Westgate Palace Hotel Orlando
Westgate Palace Orlando
Westgate Palace Resort Orlando, Florida

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