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Hampton Inn & Suites Orlando Airport @ Gateway Village
Ranked #8 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed 12 June 2014 via mobile

Stayed there for one night with friends as we made our way to the Florida Keys. Shuttle promptly picked me up at the airport at the pickup area. Service was fast, safe and friendly. Driver even called me by name which was excellent. Check in was fast, friendly and easy. No surprises, which I like. The room was huge! Two queens beds extremely large desk that separated the living area which had a firm but comfy sofa, ottoman and easy chair. Wet bar with sink and fridge. Large adjustable tv mounted on the wall that could be turn towards the living area or the beds. Room smelled fresh and the temperature was also just right. Didn't find any issues of concern with cleanliness. On a side note, I was in hotel management for 13 years, so I know what to look for in terms of cleanliness. I have no complaints about this hotel. It was a short stay but a pleasant one. Breakfast was good. The apple juice was the color apple juice should however it had absolutely no favor or taste whatsoever, which I found to be odd. Other than that, breakfast had a nice selection and variety of items. There was something for all tastes to enjoy.
Very nice restaurants across the parking lot. IHOP, Bonefish (crab cakes are delish), an Italian restaurant and a steakhouse. All which were new. I would highly recommend this hotel and will stay there again.

  • Stayed: June 2014
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Thank roaltimr72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg-Burnes B, General Manager at Hampton Inn & Suites Orlando Airport @ Gateway Village, responded to this reviewResponded 13 November 2014

Your comments and suggestions are key to our continued success. Thank you for your time. We look forward to your return visit to the property... as well as to the apple juice. We want to earn your loyalty. Greg Burnes-General Manager greg.burnes@hilton.com.

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1,310 - 1,316 of 1,870 reviews

Reviewed 11 June 2014

We spent two nights here on two separate occasions while transferring to and from an internal flight to visit relations in Pittsburgh for Mother's Day. Firstly, the pick up from the airport was flawless (once we worked out the differences in phone codes within the US); then our room was airy, clean and, after a 9 hour flight, so very comfortable. Within an one minute walk across the car park, there were 5-6 restaurants catering to all tastes with excellent service which definitely scored a big plus to the location of this particular hotel especially as we did not have a car. Breakfast was also a surprise taking into account how inexpensive this hotel is as it included an excellent variety of hot and cold food as opposed to the occasional cold croissant and cup of coffee.

However what really made this hotel special for us was their kindness to us. When we reached the airport for our internal flight and our luggage had been processed, we suddenly remembered that we had bought duty free at the airport in London some lovely perfume which was still in our carry-on for the flight. As anyone knows, you cannot carry any liquid onto the plane over a certain volume, and at first it seemed like this somewhat expensive item was going to have to be jettisoned either by us or by US security. After checking out the possibility of mailing it (impossible on a Saturday), as a large ditch strategy we phoned up Hampton Inn where we were returning after our visit and telling them of our plight asked if it would be possible to have this item picked up and taken back to await our return. "No problem, our driver will be there in 5 minutes, we will be delighted to hold it for you." They could not have been more helpful, and the ease with which they handled this slightly bizarre request showed a "no problem, our pleasure" attitude which was so very refreshing. This alone would have scored them a 6, were that possible!

So, if you need a place to stay overnight in Orlando, by the airport, we could not recommend Hampton Inn more highly.

  • Stayed: May 2014, travelled with family
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Thank elfdin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg-Burnes B, General Manager at Hampton Inn & Suites Orlando Airport @ Gateway Village, responded to this reviewResponded 13 November 2014

Thank you for sharing your recent experience regarding the service from our team. Your story is used to show how every little thing counts. We look forward to your return visit... with or without your perfume.. Greg Burnes-General Manager greg.burnes@hilton.com

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Reviewed 10 June 2014

The hotel was clean, location great, and service impeccable. Our room was small but clean and modern. The location is close to the airport so we didn't have to leave at a Godawful time to make our flight. The hotel is also across a local access street from Longhorn Steakhouse, Carrabbas, and IHOP so we didn't have to mill around looking for somewhere to eat. The service was also the best I have had at a hotel in a long time. When we arrived, hotels.com hadn't put us on the arrivals list despite having reserved and paid months before. Larry and Louciana at the front desk went above and beyond to call hotels.com for us (we're international and didn't have local service on our cells) and sort everything out.

  • Stayed: June 2014, travelled with family
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Thank Kristina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg-Burnes B, General Manager at Hampton Inn & Suites Orlando Airport @ Gateway Village, responded to this reviewResponded 13 November 2014

It is comments from guests such as yourself that motivate team members such as Larry and Luciana. Thank you for your kind response and recommendation. We look forward to your return visit. Greg Burnes- General Manager greg.burnes@hilton.com.

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Reviewed 10 June 2014

This is a great place to stay. Clean quiet rooms,great staff. If you are looking for a place to stay you found it!! The pool was clean lots of fresh towels to use. The continental breakfast was top of the line. we also used the shuttle service,picked us up at the airport,and returned us to the airport. They took very good care of all of us.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hampton
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg-Burnes B, General Manager at Hampton Inn & Suites Orlando Airport @ Gateway Village, responded to this reviewResponded 16 November 2014

We are so glad you found us too! Looking forward to your return visit. Greg Burnes-General Manager greg.burnes@hilton.com

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Reviewed 9 June 2014

An excellent place to stay weather on vacation or business. The room was clean, the accommodations excellent and breakfast has variety to chose from. No to mention the friendliness and helpfulness of the staff.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hampton
Thank Anna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg-Burnes B, General Manager at Hampton Inn & Suites Orlando Airport @ Gateway Village, responded to this reviewResponded 16 November 2014

We are so thankful you chose our hotel. We look forward to your return visits. Greg Burnes-General Manager greg.burnes@hilton.com

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Reviewed 7 June 2014

My family spent one night at this hotel before our Disney World vacation where we stayed on property. The room was spotless and quiet, the beds comfortable - we all slept great. The included breakfast was good too, some hot choices - eggs, potatoes, bacon, waffles along with cold cereals, fruit, yogurt. Very nice hotel and the price could NOT be beat. Check in and check out was easy and quick. Shower had decent water pressure and the bathroom was very clean. Would definitely stay there again in a heartbeat. Great experience.

  • Stayed: May 2014, travelled with family
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1  Thank GA Jule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg-Burnes B, General Manager at Hampton Inn & Suites Orlando Airport @ Gateway Village, responded to this reviewResponded 16 November 2014

We are so glad you enjoyed our property and staff. Can't wait to have you back. Greg Burnes-General Manager greg.burnes@hilton.com

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Reviewed 2 June 2014

We stayed at the Hampton Inn the night before our cruise from Port Canaveral. We loved the free shuttle from the airport and the cruise special they offer. We were happy with the hotel. It was clean, bed was very comfortable, beautiful pool and we loved sitting around the firepit at night with a cup of coffe, tea etc. that were always available to guests. A nice touch was the bowl of apples that was always available We enjoyed the complimentary morning breakfast although, we missed the bacon and sausage. The staff was extremely helpful. Amanda, Larry Luis, and Alyssa were awesome. There were plenty of restaurants within walking distance. We will certainly stay there again. We recommended to family members who also booked it for a pre-cruise stay in June.

  • Stayed: May 2014, travelled as a couple
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1  Thank rosaria g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg-Burnes B, General Manager at Hampton Inn & Suites Orlando Airport @ Gateway Village, responded to this reviewResponded 16 November 2014

Thank you for the kind words and most of all for the comment that you will be returning. We are honored to have you. Greg Burnes-General Manager greg.burnes@Hilton.com

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Additional Information about Hampton Inn & Suites Orlando Airport @ Gateway Village

Address: 5460 Gateway Village Circle, Orlando, FL 32812-4004
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Orlando
#4 Business Hotel in Orlando
#4 Romantic Hotel in Orlando
Price Range: £102 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Orlando Airport @ Gateway Village 2.5*
Number of rooms: 128
Reservation Options:
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Hampton Inn & Suites Orlando Airport @ Gateway Village Florida

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