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Homewood Suites by Hilton Orlando Airport
Ranked #9 of 337 Hotels in Orlando
Certificate of Excellence
Flat Rock, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Latest stay”
Reviewed 7 August 2014

Had an overall excellent stay. Like to commend staff members Patricia, Victoria, Darryl, Carlos and Elizabeth. They helped me very much and made our stay extra special. Thank you. typing, typing, doing this to make two hundred characters this is a dumb requirement hope this is enough for all the bean counters

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Nelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison P, Guest Relations Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, 11 October 2014
I appreciate you taking the time and giving us feedback. I am pleased to hear so many of our team members made your stay worth while. Our team prides themselves on excellent service and I am happy you were able to experience that. We hope to see you again.

Edison Pacheco
Homewood Suites
Guest Service Manager
407.857.5791
Edison.Pacheco@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,141 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
Seoul, South Korea
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 August 2014

They need to improve their customer services.
Staff and their manager do not know how to do their daily jobs.
very disappointed.
Please make sure you will get the right room, do not complain, when you complain about wrongly reserved room, they will cancel the room, at the end, we found a better hotel.
I strongly do not recommend this Hotel.
terrible experience!

  • Stayed June 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
5 Thank Meg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison P, Guest Relations Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, 17 October 2014
It is unfortunate you did not have an opportunity to stay with us. Unfortunately due to our hotels high demand for specific room types we do not have the capability of upgrading or changing room types for reservations booked incorrectly. We do pride ourselves in trying to accomodate our guests as best we can and hope you do consider staying with us in a future visit to Orlando.

Edison Pacheco
Guest Service Manager
Edison.Pacheco@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodbridge, Virginia, United States
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 August 2014

This hotel is a great place to stay in Orlando. It's close to the airport, courteous staff and free shuttle service to the airport. They offer a managers reception in the evening that is good, but if you want more there is IHOP, Longhorns, Carrabas, Bonefish Grill, other more right next to the hotel. The rooms are clean and the staff is very courteous. A great place to stay.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Tarsha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison P, Guest Relations Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, 10 August 2014
Thank you for your awesome feedback, were glad we could make your stay so pleasant. The variety of local area restaurants are great dining choices but were happy to hear you got to enjoy our complimentary dinner social. We strive to ensure our guestrooms our clean and glad we could meet your expectations. Thank you for your recommendation and look forward to seeing you in the future.

Edison Pacheco
Guest Service Manager
Edison.Pacheco@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yuma, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2014

After a grueling day of travel from NorCal and one delay after another I arrived in Orlando, not at the pre-planned 7 pm but at 1:30 am! I did encounter a problem with my room upon arrival and the young lady at the desk, Patricia, made me a happy traveler by taking ownership of her job and moving me to a new room. Another staff person, Dillon, showed up at my door and assisted me in getting all my stuff up to the new suite. Thank you Homewood Suites Orlando, I will be back!

  • Stayed July 2014, travelled solo
    • Service
Helpful?
1 Thank jhewlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison P, Guest Relations Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, 11 October 2014
I am glad to hear that we were able to turn your night around. Our team is always attentive and I am glad you were able to experience that. I hope we made you feel at home and hope to see you soon.

Edison Pacheco
Homewood Suites
Guest Service Manager
407.857.5791
Edison.Pacheco@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plano, TX, United States
1 review
Reviewed 30 July 2014

We stay in Homewood for my son's tournament in Orlando. We got the group rate since there were multiple families stay there during the time period. It was really worthy the money with group discount. The bed was really comfortable, pool was clean. Kids had a lot of fun playing in the pool.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Chunfung H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, 10 November 2014
I wanted to thank you for sharing your experience with the TripAdvisor community! I am so pleased that you and your group were accommodated during your visit to Orlando. I hope you are able to visit us again for your next tournament. Safe travels!

Tara Morris
Assistant General Manager
Tara.Morris@Hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 July 2014

I stayed here with my wife who was accompanying me on a business trip. The suite was extremely comfortable and had great amenities in the room and around the hotel (fridge, stove, ... gym, pool). She enjoyed here stay while I was away. I used the hotel tonight app to get a pretty good rate here. I used the HOTEL_TONIGHT promo code to get an additional $25 off.

  • Stayed August 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank SDFred2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison P, Guest Relations Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, 10 August 2014
We appreciate your wonderful feedback regarding your recent stay with us! Our mission is to provide the experience of a home away from home atmosphere. I'm glad you and your family were able to enjoy all of our wonderful amenties to make your travel more enjoyable. We look forward to seeing you on any future trips you may have to the Orlando area.

Edison Pacheco
Guest Service Manager
Edison.Pacheco@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2014

My wife and kids first comment as we walked into the room was ,"It smells,looks and feels like it is brand new". Carrabas and BoneFish Grill are in walking distance. After a long day at Aquatica we did not want to get in the car. Highly recommend for the Orlando parks, it was only a 15 minute drive.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Abel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, 10 November 2014
I wanted to personally Thank You for sharing your family's experience when you visited us! We are so pleased to hear that you enjoyed our local restaurants and parks. We look forward to having you and your family stay with us again. Have a wonderful day and safe travels!

Tara Morris
Assistant General Manager
Tara.Morris@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Orlando Airport

Property: Homewood Suites by Hilton Orlando Airport
Address: 5425 Gateway Village Cir, Orlando, FL 32812-4004
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Orlando
#3 Business Hotel in Orlando
#5 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Orlando Airport 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Orlando Airport Florida

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