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“On site at universal”

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Universal's Cabana Bay Beach Resort
Ranked #60 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Peterborough
Level 4 Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“On site at universal”
Reviewed 12 August 2014

After a villa holiday in Orlando last year we picked being on site at universal at this new hotel
We were warmly greeted at reception and checked in
We had a 2 x queen bedded room the beds were lovely and comfy ,the room was more than adequate for our needs
It's nice n fresh n new with a large dining area ,the food is adequate ,the Starbucks most welcome
Pool area was superb with life guard supervision ,plenty of sun beds and umbrellas
There is background music playing throughout which we didn't mind
Overall we are enjoying our stay here apart from one incident !
Our room had not been made up so I phoned reception at 730 pm before we went out ,on our return it was done , but sadly missing was the small change we save /add to daily for the charity envelope on the flight home it was only 10/15$ in quarters nickels dimes n pennies but it left a bad taste :(

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Saint Augustine Beach, Florida, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2014

This place is by far the most amazing resort in the area to stay at. It made me wish that I was born two decades earlier, so that I could've experienced the 60's first hand. Pools, lazy river, "beaches", outside pool tables and ping pong and all sorts of other outside stuff to do! The cafe food was really really yummy! But the best part was our room. We were upgraded to a queen suite from a standard queen only because they didn't want us to have to wait 20 minutes for rooms to be cleaned! Talk about a hook up! Our check-in lady, Danica, was the absolute best! She told us many things to do on site and in the are. She even explained driving directions and was just a great person to talk to. Most surprisingly, she didn't mind looking at some gross pictures of my severed finger after she asked about the bandages! Fabulous resort aside, amenities aside, room upgrade aside- Danica alone was what made our stay! We will defiantly be staying at Cabana Beach every time we come down for Universal! Which is like 10+ times a year!

Room Tip: Deal with Danica when you check in! She's the best!
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PeterPatrick711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this review, 14 August 2014
Thank you for your wonderful review! We’re so happy to hear you had a great time at our resort and that you were able to enjoy many of our amenities, such as our Lazy River and our Cabana Courtyard Pool. We appreciate your compliments on our Team Member and we will be sure to share your comments with her.

We are excited at the opportunity to be able to provide more wonderful memories for you and your family.

Have a swell day!

Universal’s Cabana Bay Beach Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2014

In general, it was very good. It was very clean, with very good decorations. The only problem was they charged us for the parking and there was no parking spaces, i had to park over the double spaced line.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2014 via mobile

What a pleasant stay we had in this hotel last week. We stayed in room 4302 in the new wing near the elevators and restaurants. Everything worked and was brand new in the room. Also the express check out was great. Food and drinks were not expensive and even cheap.

Stayed August 2014
Helpful?
1 Thank Remmie72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this review, 14 August 2014
Thank you for a great review! We are thrilled to hear that you enjoyed Cabana Bay so much and we can’t wait to have you back for more fun.

Your feedback is invaluable to us and we thank you for sharing your thoughts on TripAdvisor.

Have a swell day!

Universal’s Cabana Bay Beach Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2014

Staff was rude if there were any available, unexpected charges after you check out then it is the play the dum game, for the prices you pay too! Not worth it, it is sad becuase The Cabanas are very nice that I will say, it is a very cool hotel to stay but not for the prices and inconvenience

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Monica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this review, 14 August 2014
Thank you for reviewing your recent stay and for your valuable feedback. We sincerely apologize if the resort did not meet your expectations and for any inconveniences you experienced.

We do hope to have another opportunity to exceed your expectations and provide a fun, memorable experience for you and your family.

Sincerely,

Universal’s Cabana Bay Beach Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Albans, West Virginia
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 August 2014 via mobile

There were plusses and minuses, but nothing too significant. Welcoming attendants and the young lady from Brazil at check-in were nice. There was one young guy at the attractions booth that always stood on your right side as you looked that direction who was very inconsiderate and should not be working that booth. I was dissapointed to find the Flex ticket I purchased had unreasonable stipulations I was not told of. You had to reserve a special shuttle from City Walk to take you to Sea World, Wet 'n' Wild, and Aquatica that only gave you about five hours to enjoy each park. You also could only reserve them in person the day before between 6:30 and 3, when you are usually out. When I brought up the fact I was told on the phone I could go back and forth as much as I wanted he replied, "Who told you that?" in a disgusted tone and said, "No, Next" looking at the next person in line. That guy noticed how I was rushed and asked if I was finished. I said I more questions, but the attendant ignored me and I had to go through the line again and wait for another attendant to ask more questions. Please, anyone from the resort, get rid of this guy. I did not bother with the bowling since it was so expensive. The lazy river was great, and I wished I had more time to enjoy it. It would have been nice if it were open to midnight so it could be used after the parks closed. The diner is also closed when you return so be sure to go somewhere in City Walk before you leave. The busses to Universal were great. We never had to wait long and they were air conditioned and played music. If you need anything from housekeeping you have to call the front desk because very few of them speak English when you see them in the hallway. We just decided to grab a few towels when we saw a cart parked outside and laid our dirty ones out by the door. The food was decent and reasonably priced. Everything looked new and smelled fresh. There does need to be an outside walkway connecting the two pools because the floors are always soaked by people walking through the hotel. I would be surprised if no one falls and breaks something from this. No discounts on express passes are available and they were being sold for $190 per person per day in addition to the flex ticket, and in retrospect it would have been cheaper to pay the $700 difference for the seven nights if I would have booked at Lowes and got them for free. It is a nice looking hotel with a lot of plusses, but some things could be better. It looks like they are building a connecting walkway to the parks and Lowes which will be nice when completed.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Angel Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this review, 14 August 2014
Thank you for sharing your experience on TripAdvisor! We are glad that you were able to enjoy many amenities at our resort including our awesome Lazy River.

We are very sorry about the inconvenience you faced with your tickets and any miscommunications from our partners at Universal Orlando. We can understand how that must have been frustrating for you. Please rest assured that we are communicating this issue with them so that they are better prepared for a similar situation in the future.

We do hope to have an opportunity to exceed your expectations in the future.

Sincerely,

Universal’s Cabana Bay Beach Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma, United States
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 August 2014

We stayed 3 nights in this property from July 20-23, 2014. We found everything to be very clean and the staff accommodating. We stayed in the most basic room in building 6 on the 4th floor. (Note: the way the number the rooms is weird. Let's say your room number is 6433. The 6 is the building number and the 433 is the 4th floor in room 433.) Our room was comfortable for 2 adults and 2 kids ages 9 and 12. There isn't a lot of extra space but hey, we weren't in there that much.
I was unprepared for the stifling heat in Florida during the month of July. We know what hot is in Oklahoma but Oklahoma's heat does not hold a candle to Florida! It rained every night we were there...actually stormed. We found the food choices to be minimal (especially for me as a vegetarian--black bean burger or nothing) so we mostly went out to eat. This is a shame because we would have gladly just stayed at the hotel for meals instead. The highlight for us was the pool area. It was just fantastic. The lazy river was my favorite. We didn't buy tubes and didn't care. We enjoyed floating without one. We didn't bowl but stopped in to see what it was like. Mary Ann (I think this is correct!) was a wonderful guide not only to their services but to all the services in the property. I really appreciated that. (If they had taken reservations, we probably would have played.) Housekeeping was accommodating to us. We like a lot of pillows and they obliged us with each request. They do seem to clean rooms later in the day than we are used to with hotels. But, I imagine sometimes guests are not out of their rooms early and so that starts their day later. The bus service was pretty good. The staff was very friendly but the busses were not really air conditioned. They do come frequently though. We had to wait about 15 minutes or so early in the morning to catch one. Overall, it was a great stay and we would definitely go back again any day!

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this review, 14 August 2014
Thank you for sharing your experience on TripAdvisor! Your feedback is invaluable to us and we are glad to hear that you enjoyed so many aspects of our Resort including our awesome Lazy River.

Thank you for your notes on our culinary selections and for your kind compliments on our Team Member. We’ll be sure to share your comments with her. Looking forward to having you back at Cabana Bay soon!

Have a swell day,

Universal’s Cabana Bay Beach Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Universal's Cabana Bay Beach Resort

Property: Universal's Cabana Bay Beach Resort
Address: 6550 Adventure Way, Orlando, FL 32819-7610
Phone Number:
Region: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Green Hotel in Orlando
Price Range (Based on Average Rates): £
Hotel Class:3 star — Universal's Cabana Bay Beach Resort 3*
Number of rooms: 1800
Official Description (provided by the hotel):
Enjoy this vibrant, retro-style hotel with family suites, standard rooms and stellar recreation from a cool lazy river and pools to bowling and more. Located on-site at Universal Orlando Resort, Universal's Cabana Bay Beach Resort is in the heart of the excitement at Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Take advantage of Early Park Admission one hour before the theme park opens and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Universal's Cabana Bay Beach Resort Orlando, Florida

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