Visited tonight restaurant was quiet ordered our drinks which took forever when they eventually came had ice which I requested twice to Not have. All meals came out with no knives and forks which we then had to wait for which seemed liked forever so started to eat my mash with my fingers as it was getting cold. No side dips with food, when asked waitress for she looked confused and went away to get, by this time we had almost finished the meal. 2 of the ribs were absolutely disgusting full of fat and could only be picked at. Did mention to waitress whose response was 'sorry'. Bill arrived at the end which had $9 tip on it and overcharged for 2 shrimp meals. Told waitress wasn't happy again with the rib meals and want a refund/discount for being given food not fit for a dog. She went and altered the bill via a so-called 'manager'. When the bill came back there was only 15% off the ribs but they had changed the tip to $12+!!! Had to question this with the manager again who would not budge and was extremely rude unhelpful and didn't give a damn. Whilst there 2 other families had issues. 1 had hard tough steak and another had moths and bugs in their drinks and they got the same response from the manager as us!!! Felt better when leaving restaurant a family was considering eating in there and asked my opinion so I told them exactly what I thought of it...as u can imagine they sped off and thanked us for telling them!!!...disgusting attitude and customer service. AVOID!!!!
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