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“It really is Grand!”

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Hilton Grand Vacations at Tuscany Village
Ranked #40 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed 7 April 2013

This is by far one of the most beautiful resorts in Orlando! We can't say enough. Every detail of this beautiful resort was impeccably done. Upscale furniture, immaculate grounds.
There is so much to say about this property it would take days. Can't wait to return.

  • Stayed: March 2013, travelled with family
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1  Thank Disappointed337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,792 - 2,798 of 4,770 reviews

Reviewed 7 April 2013

My wife and I stayed at the Hilton Grand Vacations on International Drive from March 23-31st, 2013 for our honeymoon. We chose this complex because we had stayed at the Hilton Grand Vacations - Parc Soleil in May 2011 and loved it!

Despite the fact that we made our reservations 3-4 months prior, when we arrived at approximately 9:30pm, the employee at the front desk said that they had our names on file but that they did not have a room reserved for us. When we had originally booked, we requested a "studio" or 1 bedroom suite. We had also requested a room on a higher level and facing the lake, if possible (we made this request based on photos we had seen of the complex). After about 15-20 minutes of the employee speaking with a manager, the employee came back and assigned our room (studio - adjoining room). Overall, we were disappointed with our room as it was on the first floor of building # 7 and faced a parking lot/other building. The bathroom was small and felt dated. Due to the fact that it was adjoined with another 2 bedroom room, the family that moved in beside us were up all hours of the night and we could hear them clearly.

On the positive side, the complex itself was beautiful from the outside. The pools were beautiful and the overall grounds were immaculate. Also, there is a Publix, Outlet stores and many others restaurants/ shops directly beside the complex. Close to Disney parks but traffic can be terrible. However, there are still lots of things to do….

Finally, the parking was a constant battle if you were arriving after 8-9pm. Overall, we enjoyed our stay but would recommend Parc Soleil over these suites.

Room Tip: It didn't work for us but I would still request a high floor, facing lake, and I would not chose...
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  • Stayed: March 2013, travelled as a couple
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1  Thank TASS589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this reviewResponded 16 April 2013

Thank you for your feedback. While we’re pleased you enjoyed your overall stay and appreciate your comments about how beautiful the complex was from the outside, we sincerely apologize for the unacceptable delay you experienced at check-in , as well as the other challenges you experienced with the room itself.

Peter M. Merrill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2013

This was our second stay at the HGV and I have to say even better than the first. We learnt from last time and asked for a high floor it was well worth paying the extra €11 per night although you could take a chance! We asked for building 7 and this request was accommodated. The staff are wonderful I've never stayed in a hotel where every single member of staff has been happy polite and courteous at all times. We were never bothered by the timeshare sellers as some people have mentioned. Honestly I really haven't got anything negative to say and I can't understand anyone being unhappy with anything. I have read some of the reviews and thought they must have been staying in a different hotel!!!! We stayed during spring break and it was very busy, but unlike a hotel it didn't feel crowded. We never had a problem parking either. Didn't want to leave!

Stayed: March 2013, travelled with family
Thank Dangeorge1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2013

My husband is a Hilton Diamond member and we stayed at this property as part of a marketing offer to check out membership in Hilton Grand Vacations. We loved most everything about the property. We stayed in a 1 Bedroom and it was outstanding. There was a fully stocked kitchen (dishes, small appliances, silverware, etc. ) with a dishwasher, and also a washer and dryer which was very nice to have. It was all very nicely done with granite countertops. The bathroom was very large with double sinks, a stall shower and jacuzzi tub. The bedroom had a king sized bed. The unit had 2 flat screen tv's. The balcony was screened in, which was nice. The lagoon and pool areas were beautiful. There are a few BBQ grills for use and there is a pool bar as well as a little store for little things you may need. There is a Publix across the street, and as mentioned, the outlet mall is close. There are many restaurants within driving distance and of course the location is convenient to Disney and Sea World. The staff was very friendly and attentive. The only negative for us was the large pool was very crowded. We went down around 10:30 a.m. one day and every lounger was taken. There was a lot of "chair hogging" going on (towels with nobody using the chair) and that was a bit frustrating. There is a smaller pool near building 4 that is also nice, but not as large as the main pool. We stayed on the 7th floor of Building 4. They could use more parking, but we did always find a spot, though we did have to walk a bit at times. Overall, we were very pleased, and would stay there again, but would request a room with a view of the lagoon instead of the parking lot that we looked out at.

Room Tip: Higher floor with lagoon view.
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  • Stayed: April 2013, travelled as a couple
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Thank ReneeM275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2013

I loved this resort. The food was great. The hotel is next door to the Premium Outlet mall. Great shopping. Everything is close to the hotel. My room was very good with a great view of the lake. I would love to go again!

  • Stayed: March 2013, travelled with family
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Review collected in partnership with Hilton Grand Vacations
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2013

From the check-in staff to security, everyone was professional and friendly. Having stayed here several years ago, was surprised at the expansion of this property. We stayed in building 7, which had a special little entrance nearby and was right near the exit to the outlet mall (yipee!). We had 6 people staying there, and could not get a roll away bed, so the 12 year old boy slept on cushions on the floor instead of with grandma. Coming back late at night, parking was an issue, but we were advised to park near the front portico and a van would take us to our building. It worked like a charm each night. Pool towels became an issue every afternoon during our relaxation time between park visits, there were none available. We used room towels, called housekeeping and asked for clean ones during our stay and they were brought up within minutes. Plenty of toiletries and dish & laundry soap for the week on arrival.

Room Tip: Building 7, great location.
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  • Stayed: April 2013, travelled with family
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Thank MONichols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2013

Service and front desk - excellent!
Room - omg! We booked a junior suite and it was beautiful! Kingsized bed soooo comfy and big! 2 flat screen tvs and very close to the pool and fitness room which are both kept in immaculate shape!
Location couldn't have been better! Right next door to the outlet mall :)))
We will absolutely come back!

  • Stayed: August 2012, travelled as a couple
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Thank lillyssa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Grand Vacations at Tuscany Village

Address: 8122 Arrezzo Way, Orlando, FL 32821-6849
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Orlando
#35 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
Price Range: £108 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Grand Vacations at Tuscany Village 3.5*
Number of rooms: 720
Official Description (provided by the hotel):
A beautiful family resort, Hilton Grand Vacations at Tuscany Village is just minutes to Orlando's world famous attractions including Walt Disney World(R), Universal Orlando(R), SeaWorld(R) Orlando, Aquatica(R) and is adjacent to Orlando Premium Outlets(R) - Vineland Ave. Guests of Hilton Grand Vacations at Tuscany Village enjoy a remarkable family vacation experience from the elegantly appointed studios, one and two bedroom suites to the abundant resort activities. Hotel views include fabulous swimming pools, water features and a bird's eye view of the lush 34-acre resort grounds inspired by the beauty and ambiance of Tuscany. ... more   less 
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Also Known As:
Hilton Grand Vacations Suites On International Drive Hotel Orlando
Hilton Grand Vacations Club Orlando
Hilton Orlando
Hilton Grand Vacations Club International Drive
Hilton Grand Vacation Club Orlando
Orlando Hilton
Hilton Grand Vacation Club International Drive
Hilton Grand Vacations At Tuscany Village Orlando, Florida

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