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“amazing place”

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Hilton Grand Vacations at Tuscany Village
Ranked #34 of 335 Hotels in Orlando
Certificate of Excellence
Kuwait
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“amazing place”
5 of 5 bubbles Reviewed 2 December 2013

one of the best hotels I every stayed in .. its close to every thing specially the outlet
10 min to Disney parks
the condo is very clean and cozy
the hospitality is 100%
love how they smile at your face every time they sees you
definitely I will stay in this hotel again and again

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Najwan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,375 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (808)
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English first
Phoenix, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 December 2013

Room Suites are Huge, Staff is very professional and yet personable, Grounds are very well groomed, Right by the Outlet Mall and very close to all the Amusement Parks and the Convention Center. Great Views, Rooms are Fresh and Clean and comfortable…although they should update the living room furniture.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NC
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

We stayed here for 4 nights in November and absolutely loved it. Pros and cons below.

Pros
*Beautiful, well appointed rooms. Very clean. (We had a 2-room suite)
*Wonderful COVERED playground. Our toddler adored it, and we appreciated the shade. We went every day.
*Very nice pool area.
*Excellent service.
*Family activities every day. We went on a kids' craft day where the kids could paint a ceramic object or color.
*Very convenient for shopping- Publix grocery store and outlets are across the street.

Cons
None. We would definitely stay here again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mel-knee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sevenoaks, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 30 November 2013

We stayed a Hilton then went onto to Sheraton Vistana Villas and wished we hadn't. Hilton is a smaller resort, cleaner and the gardens well manicured. Hilton also has lifts to the rooms, which the Sheraton lacks with most of its rooms. We wanted a chill out break and this is exactly what we got at the Hilton, found a quiet spot in the main pool area where we could relax.
Found all areas clean and friendly staff even the check in service.
Rooms were clean and well catered for the number of people expected to occupy the room.

Room Tip: ask for room away from the road and on the top floor, we asked for a quiet room and we were position...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank asfunnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 29 November 2013

This is a great property. Its location is perfect with grocery store nearby. Many choices for meals. Outlet mall is within walking distance. About 10-15 minutes driving to major theme parks. Do not like the sofa bed though.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IL
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 28 November 2013

On the surface the property looks good with a decent pool area, large bathroom, and friendly staff. Unfortunately, getting past the surface shows horrible check-in service (similar to the review by billyz11). The room was not ready at 4pm when check-in is supposed to be, so we ask if we could get a lake view if possible. They tell us it will probably be an extra 1 hr. Well, 1 hr turns into 2 and the room is still not ready so we end up in whatever is ready then, after a long day of travel with a family, this is a poor way to start.

Then, the room that looks very nice superficially, has a chair with torn upholstery, dishwasher detergent holder is broken, bug netting on the patio has multiple tears, the mattress is not supportive, and the dryer takes 3 runs to dry a load of clothes. All small things overall but all signs of deferred maintenance that is neither "grand" nor a nice resort.

The staff that is very nice and always smiling, which is great, unfortunately they are not particularly knowledgeable or helpful. For example, we had a very nice, smiling, young bellhop drive off in a golf cart with all of our luggage without us. After 10 mins of waiting at the main entrance talking to a very nice, smiling young hostess waiting for our bellhop to return, which she assured us he would, we decided to walk. We thought maybe he was putting our luggage into our room but no he was driving around with our luggage on the back.

Also, room wise, the 1 BR suite is adjoined to another with one of those locked divider doors, it is not remotely soundproof so the active young children in the 1 BR next to us sounded as if they were in our suite. We heard them come back every night around midnight and heard fairly clearly about their day (they had a great, fun vacation btw), I could hear the parents when they scolded them, and heard most of the movie they watched on the one cold night we were there.

Thankfully, we had a great vacation, but spent most of our time off the property. Would not stay here again and will probably stay on Disney property for our next trip to Orlando.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ILBadgerFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this review, 9 December 2013
Thank you for taking the time to post your review. We truly apologize for the difficulty you experienced at check-in, as well as with our Bell Service Team shortly after your arrival on-site. While there is obviously nothing we can do to change what you experienced, we would welcome the opportunity to learn more about the particulars of your stay, so if you would be kind enough to contact Darren Gray, our Guest Services Manager, at dgray@hgvc.com or on his direct line at 407.465.2672, at your earliest convenience, it would be greatly appreciated. Again, we appreciate your feedback and look forward to hearing from you directly. Kind regards.

Peter M. Merrill
General Manager HGV Orlando Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 26 November 2013

I stayed at the hotel with my sister and brother-in-law in a two room suite.

The accommodations were nice, but the staff and service at the bar was horrible.

When we checked in it was like we were bothering the staff, and that we were just another paying customer. There was no gratitude for staying there, or appreciation for our business.

The bartender at the outside pool bar was too busy talking to other patrons instead of bartending and providing service. The bar closes at 11, and one night they had Karaoke that was horrible outside by the bar.

If you are interested in an apartment type of setting, then you may like this place, but I was looking for some relaxation with service.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dcantriel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this review, 9 December 2013
Thank you for your comments. Although we’re pleased to know you thought your accommodations were nice, we sincerely apologize that your check-in experience, as well as the service you received at our poolside bar, both of which fell well short of the high standards we strive for in all aspects of our operations, left you understandably disappointed. Again, we apologize and absolutely assure you we’ll be sharing your comments with our entire Leadership Team on-site so they can also benefit from your perspective and use them in a positive, proactive manner moving forward.

Peter M. Merrill
General Manager HGV Orlando Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Grand Vacations at Tuscany Village

Property: Hilton Grand Vacations at Tuscany Village
Address: 8122 Arrezzo Way, Orlando, FL 32821-6849
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Orlando
#35 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Grand Vacations at Tuscany Village 3.5*
Number of rooms: 720
Official Description (provided by the hotel):
A beautiful family resort, Hilton Grand Vacations at Tuscany Village is just minutes to Orlando's world famous attractions including Walt Disney World(R), Universal Orlando(R), SeaWorld(R) Orlando, Aquatica(R) and is adjacent to Orlando Premium Outlets(R) - Vineland Ave. Guests of Hilton Grand Vacations at Tuscany Village enjoy a remarkable family vacation experience from the elegantly appointed studios, one and two bedroom suites to the abundant resort activities. Hotel views include fabulous swimming pools, water features and a bird's eye view of the lush 34-acre resort grounds inspired by the beauty and ambiance of Tuscany. ... more   less 
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Also Known As:
Hilton Grand Vacations Suites On International Drive Hotel Orlando
Hilton Grand Vacations Club Orlando
Hilton Orlando
Hilton Grand Vacations Club International Drive
Hilton Grand Vacation Club Orlando
Orlando Hilton
Hilton Grand Vacation Club International Drive
Hilton Grand Vacations At Tuscany Village Orlando, Florida

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