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Hilton Grand Vacations at Tuscany Village
Ranked #34 of 335 Hotels in Orlando
Certificate of Excellence
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“HGVC”
5 of 5 bubbles Reviewed 16 January 2014

I had a very stressful trip to Orlando; however, once I arrived to the resort all of my stress melted away. The resort was absolutely beautiful! The staff was extremely friendly and helpful, the grounds were immaculate! I would definitely recommend this resort. An outlet mall was right outside the resort gate as well as a publix and nail salon across the street.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank foursom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,375 reviews from our community

Traveller rating
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    285
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See reviews for
2,066
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252
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (808)
Date | Rating
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English first
san diego, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 15 January 2014

Other than being close to the amusement parks, this hotel doesn't really offer anything that i would see myself going back for. Maybe the staff just wasn't having a good week due to the weather or something. But the experience was just grey all around in both weather and the lack of warmth from the front desk and some of the house keeping staff. The only time it seems i got any unasked-for attention was when i was arriving late at night trying to find parking (parking is horrible). While trying to walk and find my way back to my hotel room a security guard started to follow me ( i must have looked suspicious to him) and he finally asked if he could help me in a not-so-nice tone. I responded that parking sucks and am just trying to get back to my room which was clear across a man-made lake. I stay at a lot of hotels and i was just expecting a comparable service. instead i got poor service.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Grand Vacations

Helpful?
3 Thank Wilson B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this review, 24 January 2014
Thank you for your feedback. We appreciate you taking the time to share your perspective with us and we sincerely apologize for failing to leave you, regardless of the weather, with the warm feeling of hospitality we strive to bring to life on a daily basis at the resort,. Again, we apologize and assure you we will make every effort to utilize your comments in a positive, proactive manner moving forward.

Peter M. Merrill
General Manager HGV Orlando Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Algonquin, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 January 2014

There is not enough room to write everything we loved about this Hilton Grand Vacation Club resort. Just take my word for it: I'm picky, picky, picky....and in every single category, they earned The Dean's List!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Bernard J T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
2 reviews
5 of 5 bubbles Reviewed 15 January 2014

Pretty close to Disney, Universal and Sea World. For a family with children, pool is excellent as is security. I will recommend it. Hilton has 3 resorts in the area. I had tried 2 of them and you can't go wrong with them. Maybe next time will try the remaining one just to compare it as well.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Luis Eduardo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Port, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 January 2014

This resort has customer service at the top of their list! The surroundings are surreal and everyone is their to wait on you hand and foot. The food was absolutely delicious and the rooms very accommodating. Will definitely be back.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Carrie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 13 January 2014

I am writing this review after my third call to the front desk. There is loud, obnoxious music playing at the main pool, which my room is (unfortunately) facing. It is now 11:24 pm and all I would like to do is to enjoy my balcony with a little peace and quiet, but no such luck. In addition to the noise pollution, the shower handle has some issues, the room smells moldy (pretty usual for Orland, though) and the bed is a queen rather than the promised king. As a Hilton Diamond member, I am very disappointed by this and could not possibly recommend this property.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Tina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this review, 16 January 2014
Thank you for taking the time to post your comments. Since both of our swimming pools close at 11:00 PM at night, we’re currently at a loss to explain what might have led to the music you mentioned being on after hours. At the same time, we’re also concerned the situation led you to make three phone calls, when one should have been enough to address the issue, and would love to learn more about the situation. With this in mind, if you would please contact Darren Gray, our Guest Services Manager, at dgray@hgvc.com, at your earliest convenience, so he can better understand the particulars of your overall experience, it would be greatly appreciated. Thank you again!

Peter M. Merrill
General Manager HGV Orlando Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Broken Arrow, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

Great facility, great suite. Apart from one instance of lack of courtesy from one individual front desk person, our stay was wonderful. Clean facility. Friendly staff. I would also wish for a bigger fitness center for the size of this facility. (There are two fitness centers, one in the main arrival building and another one next to the pool. I only went to the one next to the pool. The fitness center was nice and clean with clean towels present. However, there is one treadmill, one elliptical and some weights. I hope the other fitness center has more treadmills etc). I would highly recommend it. Quite satisfied and great value for the money.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
2 Thank Jawad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Grand Vacations at Tuscany Village

Property: Hilton Grand Vacations at Tuscany Village
Address: 8122 Arrezzo Way, Orlando, FL 32821-6849
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Orlando
#35 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Grand Vacations at Tuscany Village 3.5*
Number of rooms: 720
Official Description (provided by the hotel):
A beautiful family resort, Hilton Grand Vacations at Tuscany Village is just minutes to Orlando's world famous attractions including Walt Disney World(R), Universal Orlando(R), SeaWorld(R) Orlando, Aquatica(R) and is adjacent to Orlando Premium Outlets(R) - Vineland Ave. Guests of Hilton Grand Vacations at Tuscany Village enjoy a remarkable family vacation experience from the elegantly appointed studios, one and two bedroom suites to the abundant resort activities. Hotel views include fabulous swimming pools, water features and a bird's eye view of the lush 34-acre resort grounds inspired by the beauty and ambiance of Tuscany. ... more   less 
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Also Known As:
Hilton Grand Vacations Suites On International Drive Hotel Orlando
Hilton Grand Vacations Club Orlando
Hilton Orlando
Hilton Grand Vacations Club International Drive
Hilton Grand Vacation Club Orlando
Orlando Hilton
Hilton Grand Vacation Club International Drive
Hilton Grand Vacations At Tuscany Village Orlando, Florida

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