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“A great timeshare vacation property”

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Hilton Grand Vacations at Tuscany Village
Ranked #39 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed 14 March 2014

An excellent property with large room.space good facilities - all to our expectations.
Small onsite deli with coffees and takeaway meals and sandwiches
A Pool bar with limited but reasonable menu; a take away pizza shop open to 23.00
Next doo the the Outlet Shopping Mall and close to dozens of other shops and a large supermarket

  • Stayed: March 2014, travelled as a couple
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1  Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,285 - 2,291 of 4,768 reviews

Reviewed 14 March 2014

We stayed right at the beginning of the off season. This was by far the best stay I had ever had. The suite was worth the extra money for what you get. Great kitchen, wonderful bathroom, nice living room, and the bed so was amazing we actually purchased one from Hilton after our vacation. The staff treated us like VIP when we arrived, and continued to treat us like that throughout our stay. My only regret is that we planned out our vacation for most the time away from the hotel, and I wish we kept a few days to just relax here since they had activities most days. Next time we go to Orlando, we will defiantly be staying here again.

  • Stayed: September 2013
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1  Thank jack-jack922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2014

If you are staying at this property because you agreed to listen to a Hilton timeshare presentation you need to know: they will keep you there four hours, not the two we were told. It is HIGH pressure. They had three levels of sales people who did not want to let us leave if we didn't purchase a timeshare that they say is not a timeshare. The sales area was LOUD and lacked privacy. We both had raging headaches after sitting in this environment for four hours. They said you would receive a $200 certificate for a Hilton property; not quite---after following instructions as written, we received a response telling us that our rebate was not going to be honored. The room receipt we were given to attach was for the requested Hampton Inn voucher was not acceptable. This borders on being a scam.
The stay wasn't really 4 days as promised. We couldn't check in until 4 pm on the arrival day and had to be checked out by 10 Am on departure day. Overall, we were very disappointed and will never return.

Stayed: February 2014, travelled as a couple
5  Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this reviewResponded 9 April 2014

Thank you for taking the time to post your review. We humbly apologize for any headaches we may have caused you during your sales presentation, which was certainly wasn’t our intention. None the less, knowing every situation is unique, if you would be kind enough to contact Louis Acosta, who is one of our Sales Directors, at Louis.Acosta@Hilton.com, or on his direct line at 407.465.4222, at your earliest convenience, so we can learn more about the particulars of your experience, it would be greatly appreciated. In the interim though, please be assured that while we firmly believe there is enormous value in the benefits we provide our Members as part of our Vacation Club, it’s even more important that at the end of a guests time with us in any of our sales centers, that they feel better about Hilton as an organization, whether they opt to become a Member or not. Again, we sincerely apologize and we look forward to hearing from in the near future. Kind regards.

Peter M. Merrill
General Manager HGV Orlando Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014

Overall room was adequate but the stuffed chair and couch in the livingroom had holes warn through them. Also, some of the white towels were not white and should have been recleaned or thrown away. Check-in is at 4 pm, don't expect to get into your room much earlier than 4 pm.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hilton Grand Vacations
1  Thank 2bornot2btravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this reviewResponded 9 April 2014

Thank you for your post. We appreciate your comments and sincerely apologize for the apparent oversights we made prior to releasing your room for occupancy, as all of your towels should have been a nice clean white and any cushions with holes in them, in spite of the fact that we replace all of our upholstered furniture throughout the resort on a regular five year cycle, switched out prior to you walking in the unit. Again, we apologize and thank you for your feedback.

Peter M. Merrill
General Manager HGV Orlando Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014 via mobile

Perfect in every way! Great location, accommodations, activities & top notch staff. This team of professionals really goes the second mile to insure all guests experience the very BEST in every way! You won't regret spending a vacation at this incredible resort!

Stayed: March 2014
2  Thank A2coolcity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2014 via mobile

Comfy room, not hard & institutionally furnished. Great fully appointed kitchen. Large bathroom with shower and jet tub. Clean with great screened porch.

Wifi was a bit slow and pool could use more chairs. Great activity room for adults and kids. Fun kid activity center. Beautiful pools. Close to everything- outlets, Disney, Universal & Sea World. This was our second stay. Recently renovated and I loved it!!

Stayed: March 2014
Thank TiffnJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2014

We stayed at this property for two nights. The price was below some of the other chain hotels in the area. We rented a one bedroom condo that had a full kitchen including all the accessories.
This would be a great place for a family to stay as simple meals could be prepared with little fuss.
The bedroom was spacious and there was a Jacuzzi included in the adjoining area that led to the private bathroom. The living room was large and modern with a flat screen TV and comfortable sitting area. There was also a dining room table that seated 4 comfortably and a screened in lanai, that included a large table, with entrances off of the bedroom and living room. We had pizza delivered to our room from the on site café and it was delicious and came hot. The pool area was large and inviting and looked like a great place to spend a warm afternoon. We also watched a free movie in the little theatre off of the lobby and received complementary popcorn. The whole facility was well maintained and the staff was always polite and helpful. We thought it was a very good value when compared to other properties in the area. It was more like a resort than a hotel. I highly recommend this Hilton property.

Room Tip: Get a room away from the parking lot and above the 2nd floor as the view is better. We stayed on th...
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  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
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1  Thank buckimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Grand Vacations at Tuscany Village

Address: 8122 Arrezzo Way, Orlando, FL 32821-6849
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Orlando
#35 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
Price Range: £107 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Grand Vacations at Tuscany Village 3.5*
Number of rooms: 720
Official Description (provided by the hotel):
A beautiful family resort, Hilton Grand Vacations at Tuscany Village is just minutes to Orlando's world famous attractions including Walt Disney World(R), Universal Orlando(R), SeaWorld(R) Orlando, Aquatica(R) and is adjacent to Orlando Premium Outlets(R) - Vineland Ave. Guests of Hilton Grand Vacations at Tuscany Village enjoy a remarkable family vacation experience from the elegantly appointed studios, one and two bedroom suites to the abundant resort activities. Hotel views include fabulous swimming pools, water features and a bird's eye view of the lush 34-acre resort grounds inspired by the beauty and ambiance of Tuscany. ... more   less 
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Also Known As:
Hilton Grand Vacations Suites On International Drive Hotel Orlando
Hilton Grand Vacations Club Orlando
Hilton Orlando
Hilton Grand Vacations Club International Drive
Hilton Grand Vacation Club Orlando
Orlando Hilton
Hilton Grand Vacation Club International Drive
Hilton Grand Vacations At Tuscany Village Orlando, Florida

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