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Hilton Grand Vacations at Tuscany Village
Ranked #40 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed 4 April 2014

Nice grounds and amenities.. loved the layout of the suite. Everything seemed great at first glance. Until we began to notice that the bottoms of our feet were quite literally turning black as we walked around the unit. We were disgusted by this, and should have complained. Unfortunately, one of our children became sick immediately upon arrival, and we were more concerned with her health than we were with packing up and moving units (if this would have been possible).
One of the toilets was also not adequately cleaned, which added to our concern about the cleanliness of other parts of the unit.
The primary issue was that dirty floor. I have never walked on anything in my life which turned my feet BLACK. I don't understand how it could be so dirty, and I definitely will not return to find out if it could happen again. Room 4512. Clean the carpets.

Stayed: March 2014, travelled with family
4  Thank Ak0tha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this reviewResponded 14 April 2014

Thank you for feedback. First and foremost, we hope your daughter is feeling better now and although we’re very pleased to hear you loved the layout of your unit and thought the grounds and amenities were nice, we humbly apologize for the housekeeping shortcomings you experienced, which while they are atypical, certainly aren’t acceptable as the cleanliness of our units is of paramount importance to us. Again, we truly apologize and assure you that by the time you have the opportunity to read this reply, we will have already followed up on your comments and taken the necessary action to correct the situation as well.

Peter M. Merrill
General Manager HGV Orlando Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,289 - 2,295 of 4,796 reviews

Reviewed 3 April 2014

Our last week of the winter in Florida was fabulous at the Orlando Hilton Grand Resort. We spent 3 weeks at Marriott's, Sheraton's, Vacation Villages, and none of them compared to this hotel. The quality, service, and premise exceeds all others. Next time we are going to do a better job planning an all Hilton winter vacation.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Grand Vacations
Thank T O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

Throughly enjoyed the stay - the suite was superb, full kitchen, bright living and sleeping space. Excellent location for those that like to shop - right next to very large outlet mall! Restaurants within walking distance, 2 pools, hottubs and 2 bars (with early closing hours). Very nice stay.

  • Stayed: February 2014, travelled on business
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Thank devils67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014 via mobile

We arrived to the hilton and were pleasantly surprised after completing check in quickly.The check in process was painless and the staff were extremely friendly. Our room was beautiful as I had chosen the one bedroom king for our stay. It was immaculate and the decor was very aesthetically pleasing. The views from the rooms are phenomenal, most overlooking the large lake in the center of the property. The pool area, although crowded, offered something for the whole family. I highly enjoyed our stay and our complimentary late check out. The only negative would have to be the lack of parking after 10pm. The parking lot was so full we had to park on the opposite side of the quite large property. This did not take away from our experience and we would definitely stay again in the future. An absolutely incredible value !

  • Stayed: March 2014
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2  Thank Newell_katrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014 via mobile

We were vacationing in Orlando so i made reservations at the Hilton just because we normally stay at Hilton. We were very pleased as always. The staff was very informative and helpful. The rooms were spacious and well decorated. We will continue to come back and stay whenever we are in Orlando and i suggest anybody else should do the same.

  • Stayed: March 2014
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Thank darthvader0626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

What a great hotel for families! We stayed here with another family in a 2br/2ba suite. The room was updated and clean and the kitchen served its purpose. The room was enormous, and the layout worked out really well for the seven of us. The location was great - close to Disney, plus there's a Publix right across the street so you can stock your kitchen. We even caught a glimpse of the Epcot fireworks from our room. The kids LOVED the pool area, and there was a bar right by the pool for the adults to enjoy. Parking was a bit of an issue, but it wasn't THAT bad. Have seen complaints about elevators, but we never had a wait. Front desk was a bit slow but always friendly. As for the timeshare sales pitch, nobody said a word to us about that during our four nights there. In any case, why would you sign up for that and then complain about it? We would absolutely return to this hotel!

Room Tip: I asked for "a quiet room" and got an end unit on the top floor of building 2. Didn't...
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  • Stayed: March 2014, travelled with family
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Thank bklMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

The visit with the marketing staff was too long. Other than a parking issue (not enough spots near our building) it was a very nice stay. Very nice grounds. Could use a few more propane grills. Outdoor recreation was fun (ex. bingo) at the pool. You need to reserve your lounge early to enjoy the sun.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Hilton Grand Vacations
1  Thank Martin Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Grand Vacations at Tuscany Village

Address: 8122 Arrezzo Way, Orlando, FL 32821-6849
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Orlando
#35 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
Price Range: £107 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Grand Vacations at Tuscany Village 3.5*
Number of rooms: 720
Official Description (provided by the hotel):
A beautiful family resort, Hilton Grand Vacations at Tuscany Village is just minutes to Orlando's world famous attractions including Walt Disney World(R), Universal Orlando(R), SeaWorld(R) Orlando, Aquatica(R) and is adjacent to Orlando Premium Outlets(R) - Vineland Ave. Guests of Hilton Grand Vacations at Tuscany Village enjoy a remarkable family vacation experience from the elegantly appointed studios, one and two bedroom suites to the abundant resort activities. Hotel views include fabulous swimming pools, water features and a bird's eye view of the lush 34-acre resort grounds inspired by the beauty and ambiance of Tuscany. ... more   less 
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Also Known As:
Hilton Grand Vacations Suites On International Drive Hotel Orlando
Hilton Grand Vacations Club Orlando
Hilton Orlando
Hilton Grand Vacations Club International Drive
Hilton Grand Vacation Club Orlando
Orlando Hilton
Hilton Grand Vacation Club International Drive
Hilton Grand Vacations At Tuscany Village Orlando, Florida

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