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“Excellent Stay”

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Hilton Grand Vacations at Tuscany Village
Ranked #34 of 335 Hotels in Orlando
Certificate of Excellence
Gibraltar
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Stay”
5 of 5 bubbles Reviewed 10 June 2014 via mobile

Stayed in HGVC last September/October 2013 and what a great resort it is! Close to all the major parks plus it has it's own private entrance to the Orlando Premium Outlets which has it's obvious advantages lol. The resort itself contains great amenities such as pools, a convenience store, gym, play area, BBQs and it's very own pizza place (which may I add makes superb pizzas). Set in a wonderful setting, my family and I will definitely be returning to this resort in the not so distant future.

Stayed September 2013, travelled with family
Helpful?
1 Thank DaN1Wk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,372 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (807)
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Winnipeg, Canada
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

Very nice upscale property. Upon check-in you are not pressured into taking the 90 min. timeshare tour like some other hotels. We stayed in a one bedroom suite which was very upscale and clean. Room was very quiet...bed was very comfy. One screened in balcony off the living room and another one off the bedroom, both overlooking the pool and fully furnished. All rooms had beautiful furnishings. Free parking and internet. We ate at the main poolside restaurant and the food was very good. Staff were friendly and accommodating. Would definitely stay here again!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maggie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boise, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

lots of activities all day long - all amenities for great family fun including business center, workout room, and food service in pool area. We loved being able to walk to the outlet mall. Staff was very friendly and helpful in all locations.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Richard John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

My husband and I stayed here for six days as part of a vacation celebrating my husband's special birthday. From the moment we were checked in by a very pleasant and welcoming young lady (Kimmie) we felt at home. I had requested a re-furbished studio on a high floor overlooking the lake and that is exactly what we got. Splendid, room 7508. Without exception all the staff were very friendly and always had time to greet you. Publix and an 'Outback Steakhouse' are just across road and the Premium Outlet centre s steps away. The pool area although very popular and a little noisy times always had lots of spare sun beds, towels etc. We thoroughly enjoyed our stay and have no hesitation recommending this resort. Thank you to the Hilton staff for making our stay a memorable one for all the right reasons.

Room Tip: Ask for a high floor overlooking the lake in a re-furbished room. Buildings 6 and 7 are straight ac...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAGGIE50CLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
193 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

We are Hilton Grand Vacation Elite members and Gold Hilton Honors members. We have stayed at this result many times and always felt it was clean and had great staff. That didn't change this time either. My husband and I brought another couple. We usually come with our teenage daughters. The rooms are still nice, staff was so helpful especially staff at restaurant at the pool. We ate twice poolside and the food and drinks were great. I prefer the Parc Solieu which we stayed at two years ago. It is a modern hotel in decor. My only issue with our stay this time was location of our room. We were in building two which is close to the pool. The first two buildings have smaller living space then the rooms across the pond which is where we have always stayed. Also could hear the noise from the pool after 9pm on Sat night. We were there on a promotion meeting instead of our normal week stay as club members.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sharon2girls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
123 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
3 of 5 bubbles Reviewed 9 June 2014

Having stayed here several times now, I am truly amazed at how badly trained the staff are. At check-in, I specifically asked the girl for a front facing, full lake view suite and was assured that this is precisely what I had been allocated. Wrong !! I rang reception to speak to the girl and was advised that she and just left for the day. The guy I spoke to (Chris, I think) apologised for her mistake and told me he would move me to a full lake view room and that I could collect the keys from reception. So bags back into the car and drive down to reception. The idiot had allocated me the exact same room type that I had just left (a corner room with only partial lake views) So another call to reception, "oh sorry sir... err yes we do have a lake view room in building 7". I foolishly asked for the keys to be delivered to the room and waited over 20 minutes as a result. Finally, a lake view room , third time lucky. When someone has stayed with you 8 times, it pays to recognise the fact, treat them well and welcome them back.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Billyz11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this review, 17 June 2014
Thank you for feedback. We appreciate your continued loyalty and humbly apologize for the comedy of errors you experienced at check-in during your most recent stay with us. With this in mind, if you would be kind enough to reach out to Darren Gray, our Guest Services Manager at dgray@hgvc.com, at your earliest convenience with the particulars of your reservation, I assure you he will be more than happy to follow up with all of the individuals you interacted with to ensure they properly coached in an effort to ensure another valued guest, like yourself, is not similarly inconvenienced in the future. Again, we apologize and thank you for continuing to give us the opportunity to be of service to you and your family.

Peter M. Merrill
General Manager HGV Orlando Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Curitiba, PR
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 8 June 2014 via mobile

We drove from Miami to a 3 day stay at Orlando, and the Hilton Grand Vacation was a great choice. You stay on a all equiped apartment, with all the kitchen and laundry appliances and a very confortable room. The condo has pools and good restaurants for a quick meal or to have a breakfast or brunch. If you prefer to cook your meals in the apartment, just cross the road outside the condo entrance and go to Publix Supermarket. Other tip is always have your GPS when you leave the condo and drive to the parks. We got lost and took almost 2 hours to get back to the hotel. And be attention: there's another Hilton Grand Vacations in Orlando located in a very similar street. Don't be confused.

Stayed October 2013, travelled as a couple
Helpful?
2 Thank ABrik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Grand Vacations at Tuscany Village

Property: Hilton Grand Vacations at Tuscany Village
Address: 8122 Arrezzo Way, Orlando, FL 32821-6849
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Orlando
#35 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Grand Vacations at Tuscany Village 3.5*
Number of rooms: 720
Official Description (provided by the hotel):
A beautiful family resort, Hilton Grand Vacations at Tuscany Village is just minutes to Orlando's world famous attractions including Walt Disney World(R), Universal Orlando(R), SeaWorld(R) Orlando, Aquatica(R) and is adjacent to Orlando Premium Outlets(R) - Vineland Ave. Guests of Hilton Grand Vacations at Tuscany Village enjoy a remarkable family vacation experience from the elegantly appointed studios, one and two bedroom suites to the abundant resort activities. Hotel views include fabulous swimming pools, water features and a bird's eye view of the lush 34-acre resort grounds inspired by the beauty and ambiance of Tuscany. ... more   less 
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Also Known As:
Hilton Grand Vacations Suites On International Drive Hotel Orlando
Hilton Grand Vacations Club Orlando
Hilton Orlando
Hilton Grand Vacations Club International Drive
Hilton Grand Vacation Club Orlando
Orlando Hilton
Hilton Grand Vacation Club International Drive
Hilton Grand Vacations At Tuscany Village Orlando, Florida

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