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“Great Place”

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Hilton Grand Vacations at Tuscany Village
Ranked #40 of 340 Hotels in Orlando
Certificate of Excellence
Reviewed 13 August 2014

This is a great place to spend the night or a week or two. Everything you need. It' like a home away from home. Exceptionally clean and well taken care of grounds. Very reasonably priced. I highly recommend this establishment to anyone

Room Tip: Get a suite. Well worth it and late check out can be had for I think $7
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  • Stayed: July 2014, travelled as a couple
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2  Thank Bob V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,993 - 1,999 of 4,716 reviews

Reviewed 12 August 2014

We did the time share review offer and it worked out great. Had 3 adults and 3 kids spread around two bedrooms, two baths and a pull out couch. The screened in porch was a favorite of the kids for reading when the usual rains came by. VERY clean, super nice staff and everything you need for a relaxing few days. Pools are close enough but they do nickel and dime you with kid cost for pool games etc. Disney puts them to shame in this area. The time share pitch was civilized, took less than two hours and no real pressure.

Room Tip: 2315, hope that is right. Corner room with shaded screened in porch.
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  • Stayed: July 2014, travelled with family
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5  Thank hankmary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this reviewResponded 14 August 2014

Thank you for your kind words. We’re very pleased to hear your preview package provided you and your family a top of the line family getaway and appreciate you taking the time to recognize how “VERY clean” you found the resort, as well as your overall comment about the “super nice” nature of our staff. Thank you again!

Peter M. Merrill
General Manager HGV Orlando Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

Our family of four stayed in the Hilton Grand Vacation Resort on International in a two bedroom suite. The accommodations were very nice. When we checked in, however, there was a mixup in our reservations. We had reserved a two bedroom suite with one bedroom having two beds, but we were given a two bedroom suite with just one bed in each bedroom. We called the front desk and at first the person on the other end of the phone informed us that we were not entitled to the accommodations for which we had reservations because there was a limited supply of those rooms. My husband then read the reservation aloud to the front desk man, noting that it specified there would be a total of three beds and a sofa bed. To this the front desk man responded that he would consult with the manager and see what could be done.

We were given the choice to stay where we were or move to a room with an inferior view and more noise, because it was on the first floor backing up to a parking lot. We chose the latter. The hotel sent a bellman to help us move. There was some confusion as to where the bellman was supposed to meet us. So we went back to the front desk to obtain access to our new accommodations. The manager apologized, gifted us food vouchers to the on-site Fresco Market & Deli, and radioed the bellman to meet us at our new building.

I don't know that we would have tried the Fresco Market & Deli had we not had the vouchers. However, chose to go to breakfast there two mornings. What a pleasant experience! The food was delicious and the service was terrific. The Fresco's employee, Yary, was such a nice person to deal with and strive to be like.

Overall our visit was good, especially since my tween and teen sons got their own beds.

Stayed: August 2014
4  Thank makingtheleap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this reviewResponded 14 August 2014

Thank you for your feedback. Although we obviously dropped the ball with your original room assignment, which we apologize for again, we’re glad we were able to turn the situation around while you were still with us on-site and truly appreciate you taking the time to recognize Yary, for the outstanding customer service she is known for across the resort. Again, we apologize for the initial mix-up and thank you for giving us the opportunity to make it right. Warm regards!

Peter M. Merrill
General Manager HGV Orlando Resorts

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Reviewed 10 August 2014

They were running cleaning vacuums at 11pm, called on the Front Desk because my son was awaken by the noise and they told me to suck it up because they would finish soon, it was running like for an extra 45 minutes!!

  • Stayed: August 2014, travelled with family
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3  Thank Bibian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this reviewResponded 14 August 2014

Thank you for your brief post. First and foremost, we sincerely apologize for this unfortunate incident and although it’s less than clear where the incident you are referring to took place, which seems very odd as our Housekeeping Team typically finishes up their daily work well before 11 PM at night, we would love to learn more about the situation, as the behavior you describe is totally inappropriate. With this in mind, if you would be kind enough to reach out to Andrea Svrckova, our Executive Housekeeper, at Andrea.Svrckova2@hilton.com or on her direct line at 407.465.2610, at your earliest convenience so she can benefit from your experience and take whatever appropriate follow up actions may be necessary, we’d greatly appreciate it. Again, we apologize and thank you for your feedback.

Peter M. Merrill
General Manager HGV Orlando Resorts

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Reviewed 10 August 2014

One of my best hotel selections ever. I was moving my daughter into an apartment and had the option of chain hotels within a mile or two of her new place or a 20 minute drive to this glorious place, and a better rate! The room was beautifully appointed with a screened in porch shaded with palm trees for privacy. The kitchenette was great to have, the couch comfortable and the bed beautiful. I went for walks around the lake trail daily, we ate poolside (even in the pouring rain). Starbucks coffee on site and a great deli/market reasonable priced for takeout. The pool was incredible, the waterfall, fountain so fun for kids, while there were lounge chairs tucked in corners if you were looking for a quieter corner. I declined the vacation plan sales tour and did not get hassled. I plan to return her with the whole family one day.

Room Tip: Ours was just a short walk to the main pool which was nice, but there are other smaller pools too, c...
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  • Stayed: June 2014, travelled with family
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1  Thank fivemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

It was the quintessential "Hilton Experience"! What amazed me was the Disneyesque attention to detail. They think of everything...the screened in balcony was an especially nice touch, as was the Jacuzzi in the bedroom. The pool area was beautiful and the path around the lake was a great opportunity for some peaceful, romantic moments with my bride. It was a terrific experience and we will be back!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
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6  Thank Biglo119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

Very nice property , fully equipped suites with screened in balcony . would definitely return
Staff very nice , close to everything . Grocery store across the street , ventured away for restaurants though

  • Stayed: May 2014, travelled with family
    • Value
    • Sleep Quality
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5  Thank 2007tom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Grand Vacations at Tuscany Village

Address: 8122 Arrezzo Way, Orlando, FL 32821-6849
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Orlando
#35 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
Price Range: £105 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Grand Vacations at Tuscany Village 3.5*
Number of rooms: 720
Official Description (provided by the hotel):
A beautiful family resort, Hilton Grand Vacations at Tuscany Village is just minutes to Orlando's world famous attractions including Walt Disney World(R), Universal Orlando(R), SeaWorld(R) Orlando, Aquatica(R) and is adjacent to Orlando Premium Outlets(R) - Vineland Ave. Guests of Hilton Grand Vacations at Tuscany Village enjoy a remarkable family vacation experience from the elegantly appointed studios, one and two bedroom suites to the abundant resort activities. Hotel views include fabulous swimming pools, water features and a bird's eye view of the lush 34-acre resort grounds inspired by the beauty and ambiance of Tuscany. ... more   less 
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Also Known As:
Hilton Grand Vacations Suites On International Drive Hotel Orlando
Hilton Grand Vacations Club Orlando
Hilton Orlando
Hilton Grand Vacations Club International Drive
Hilton Grand Vacation Club Orlando
Orlando Hilton
Hilton Grand Vacation Club International Drive
Hilton Grand Vacations At Tuscany Village Orlando, Florida

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