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“Brilliant Stay”

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Disney's Saratoga Springs Resort & Spa
Ranked #76 of 339 Hotels in Orlando
Certificate of Excellence
Sunderland, United Kingdom
Level 5 Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Brilliant Stay”
Reviewed 27 October 2010

stayed at Saratoga Springs from 5th October for 14 nights. We were a party of 3 and stayed in Congress Park in a one-bedroom apartment. Congress Park is a quiet area on the resort and has its own pool and jacuzzi area which was also an excellent place to relax (towels provided at the pool). The apartment was perfect for our needs and very well equipped. However, the apartment could have been cleaner as we found tomato ketchup on the skirting board around the breakfast bar and a some dusty areas on furniture (and this was not attended to during our stay). However, on the whole, the apartment was just what we needed. Large bathroom with spa bath and a large separate shower room, full kitchen facilities and dining table/breakfast bar, also washing machine and tumble dryer etc.

We used the Disney transport most days and we did not wait too long for any of the services to the parks. The resort is also very close to Downtown Disney - only a 10 minute walk and also boat ride every 20 minutes.

Staff were very friendly and helpful and check in and check out was very smooth.

We found the Disney Dining Plan excellent value. We did not dine at the resort (Turf Club), however we did dine at the Flying Fish (Boardwalk), Le Chef de France (Epcot), California Grill (Contemporary hotel), to mention but a few - all on the dining plan and all excellent. One thing to note is that you will need to book well in advance (i.e. at least 4- 6 months before flying as we could not book some of our choices, i.e. Cinderellas Castle at Magic Kingdom).

All in all, we had a wonderful stay and could not fault this resort at all. We will be back !

  • Stayed October 2010, travelled with family
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Thank macvonsunderland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 October 2010

We arrived in Saratoga Springs on 27th September for 14 nights. The resort is beautiful with stunning grounds and lots of wildlife.

We stayed in a second floor 1-bedroom villa in The Paddock. Our first impression of the villa was 'amazing'! It was spacious, extremely well equipped and we were really excited about the massive bed, huge walk-in shower and spa bath. I can honestly say that I had the best 14-nights' sleep ever!!

Our villa was a 5-min walk from the restaurant/ main pool area/ reception etc. However, this would often take us much longer as the walk took us across a bridge over what we called 'turtle lake'. We would always get distracted by the friendly turtles that swam up to say hello!!

The food court, Artists Palette, didn't have the widest choice of food, but this wasn't a problem for us as there are a number of restaurants in Downtown Disney, which is just a 10-min walk from our villa (or a very short bus ride)!

The mousekeepers were excellent, our villa was always spotlessly clean and we were always stocked with coffee, toiletries and washing powder. The washer/dryer came in extremely handy after our daily soaking on the disney water rides!

The hotel staff were all really friendly and would always go out of their way to help. One evening we had a problem turning off our shower so we made a quick call to maintenance and the shower was fixed the same evening whilst we were out enjoying the Disney night life.

All in all we had an amazing holiday and we would definitely recommend this resort to all our friends. I'm hoping we might even get the opportunity to stay again!

  • Stayed October 2010
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Helpful?
2 Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 6 Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 14 October 2010

We arrived here for our 21 night stay on Friday 10 September 2010.

Although the check in buidling was very pleasant, we did struggle to understand the member of staff who checked us in as her English was very poor, but we got there in the end and after an initial problem with our 21 day Disney Ultimate Tickets, we were allocated room number 8621 in the Granstand. We were early to check in (around 12:00) and were initially told our room wasn't ready until 16:00 hours, but I think because of the hanging around we had to do, they moved us to another building and we therefore managed to get access to our 2 bedroom villa immediately after.

It took us a while to find our ' block ' as Saratoga Springs is huge - although beautiful to walk around by the golf course.

Our room was on the first floor in the Grandstand and directly near the Grandstand swimming pool and by the pool there was a water play area which was fantastically themed. We were also close to the Granstand bus stop which is great as you are first to be picked up and first to be dropped off ( note there are 5 bus stops in SS). Couldnt fault the bus service at all, not much waiting around.

Saratoga Springs has 3 pools, the main one has two slides, a larger one and a smaller one for infants. The main pool was busier than the one outside our room so we tended to use this one every day - some of the time we were the only ones around the pool. There is also a bar by the Granstand pool which only opened towards the end of our stay - maybe when the respost gets businer - although it didnt seem busy any of the time ! You can buy a selection of drinks and also refill Disney mugs here.

The food court (Artists Palette) is located near where you check in and is always spotlessly clean with attentive and very polite staff. I must say the staff in SS were the best we have encountered at any WDW resort. One thing to mention about the food court is that it doesnt seem to do substantial meals, you cant get burgers or fast food there at all - not a real problem to us - but sometimes if you wanted something other than a large turkey filled ciabatta or sandwich, you would have to go elsewhere like Downtown Disney.

SS is opposite Downtown Disney and there are two ways you can actually walk there which was great for us as we do a lot of walking and exercise at home. The main path takes you to the Market Place and is well signposted on all the maps, but there is another path that you can access near where you can get the boat, which after a 10 minute walk you arrive near Cirque du Soleil at the other end. However, if walking isn't for you, you can always take the bus or the boat to the Downtown area.

We ate in the Turf club once (which is the restaurant located behind Artists Palette), the service and the food was very good, with a fair amount to choose from like steak, burgers, crab cakes etc. We also hired one of the Surrey bikes for half an hour and rode around SS 3 times, but be warned on a hot day its quite hard work !! The cost around $20. One afternoon there was a storm which went on into the evenining, so we got a DVD - which we were told as we weren't Vacation members was free to rent (up to 3 per night) so that was a pleasant surprise.

The two bedroom villa we had was huge, it doesnt feel small and even though there was 4 adults and two children, we didnt feel we were all in each others way. Each bedroom has its own bathroom with a jacuzzi type bath and large separate shower just off bedroom one. Each bedroom has its own TV and the living area has a TV plus DVD player. The alarm clock in bedroom one also had an iPod dock which means you can play your own music if you like. One of the few negatives about the kitchen is that it doesnt have a kettle, so if you want a cup of tea, you either have to boil water in the microwave or via the coffee maker !

The only negative was the houskeeping, it doesnt seem to be as good as even the Moderate or Valur resorts, most days it was the bare minimum done which seemed to get worse as our stay went on. Examples or poor housekeeping was not leaving filter coffee or toiletries etc. We also left a tip every day during our holiday and one day we left 2 x $50 on the table in the bedroom by mistake which we found out was taken by the member of staff cleaning our room that day thinking it was a tip !! We got it back though and she apologised for her ' error '.

Also, coming from the UK, SS does not sell phone cards (like some other WDW resorts do) and you cannot dial international numbers from the pay phones using coins. I did get a quote to call home using a credit card which would have cost around $30 for a few minutes which I didnt bother with. I wouldnt recommend dialling overseas from the room phones as they are horrendously expensive as we learnt to our cost during a previous visit. Best thing to do is to buy a mobile phone from one of the supermarkets as this is much cheaper.

Overall our three weeks were fabulous at this resport and we will not hesitate to go back when we re-visit WDW.

The only negative

  • Stayed September 2010, travelled with family
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Helpful?
1 Thank jajd123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akron, Ohio
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 October 2010

This beautiful and immaculate resort is near Downtown Disney. The theme of the resort is the horse racing era surrounding Saratoga Springs, New York. As usual, Disney is spot on with details, quality, and amenities. The only downside was the layout and location of this property. The vacation villas are spaced so far apart that walking to the foodcourt was a real hike. Upon check in, the hostess actually recommended that we drive to the food court and to Downtown Disney despite advertising that Downtown was within easy walking distance. The place is HUGE and sprawling, beautifully landscaped, and quiet. The only transport option is the bus - you can also take a water taxi to Downtown Disney but you have to walk a good distance to the dock (at least we did from the Paddock area). We are very used to the Boardwalk Villas - within easy walking to EPCOT and boat to Hollywood Studios. While Saratoga Springs is beautiful, next time we'll go to Boardwalk.

  • Stayed October 2010, travelled as a couple
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Helpful?
Thank Kpenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 12 October 2010

Stayed at this hotel 24th September for 14 nights. We booked directly with Disney and got a great deal for our park tickets and free dining plan (which I would reccommend to anyone) were originally meant to be staying at port Orleans riverside but were given the option to upgrade to ssr or old key west. We chose a 1 bed villa.
Upon getting the magical express from mco we arrived around 40 minutes later to the hotel it was absolutely stunning - we were greeted welcome home by a lovely man called Nick. When booking we had requested a room close to bus stop as I'm in a wheelchair and would be easier. Nick didn't think we were close enough so moved us to The Grandstand area. Which I would recommend bus stop, reception and a pool were moments from our doorstep.
Our room was massive considering it was just the 2 of us- the bath tub is amazing. The Mousekeepers were amazing too every day we left them a little tip and when we came home from a crazy day at the parks our room was spotless they had even put the dishwasher on.
Every member of staff we came across was very friendly especially a lady called Jill who was great helping us try to find Disney miniture golf.
1 thing I would say is don't make any phone calls from your room we made 3 calls lasting a total of 7 minutes and it cost us $80. we got a phone card from a nearby pharmacy.
The Disney buses were great also- they longest we waited was 20 minutes for a bus to Epcot the night it was open late with extra magic hours. Another great perk of staying with Disney.
I would recommend this place to everyone it was an amazingly beautiful hotel with stunning grounds (always a gardener tidying up), lovely little restaurant - lovely mickey waffles, friendly staff and a great atmosphere without being overly disney.
So close to all other Florida attractions: universal-20 mins, seaworld/discovery cove/ aquatica-15 Florida malls- 25-30.

  • Stayed September 2010
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Helpful?
2 Thank Lil_missj87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Towson, Maryland
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 October 2010

My family really loved Saratoga Springs Resort. We stayed there during our Disney vacation. We landing in Orlando and were ushered to the Magical Express that brought us right to the resort. We never had to worry about our luggage, they delivered it for us to our room. The entire resort is beautiful and we really loved our room. Everyone is so nice and helpful. The pool was very nice after a hot Florida day. My family would love to go back asap!

  • Stayed July 2010, travelled with family
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Helpful?
2 Thank ldlubben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granger, Indiana
Level 5 Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 October 2010

We stayed at this resort the last week of September 2010. It was a wonderful stay. Upon checking in, the bellman took us to our room. We requested Congress Park, due to the short walk to Downtown Disney, we were put in the closest building to the walkway to Downtown, it was a short 5 minute walk which was wonderful. Our room was a studio, one queen bed, small kitchenette with fridge, sink, microwave, toaster, and coffee maker. We did not have utensils or bowls or plates upon checking in, but they were replaced the next day when housekeeping came. We had a lightbulb out, and staff replace it the day we told them it was out., also we did not have any lotion and it was stocked when we returned that day as well. Food choices are not so great for this hotel. Most of our meals were reservations pre planned out, but we did check out the quick service place Artist Pallet one morning, the line was at least 25 people deep at 9:30AM. We chose to skip breakfast that morning. This resort is quite large, so if you plan to spend alot of time at the resort request close to the main building, or if you like Downtown Disney you should request Congress Park. The room was quite clean, we have had experiences before at other hotels when walking around with your socks on and you end up with black on the bottom, this was not the case at Saratoga Springs. I would stay there again, if you are looking at booking here, google a map of the property and find the area you'd like to stay, call the hotel prior to arriving to request an area and you will have a better chance of being placed where you would like to stay on the property. Like I said, the property is quite large, the bellmen actually take you to your building in a golf cart.

  • Stayed September 2010, travelled as a couple
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Helpful?
Thank ColieandJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Disney's Saratoga Springs Resort & Spa

Property: Disney's Saratoga Springs Resort & Spa
Address: 1960 Broadway, Lake Buena Vista, Orlando, FL 32830-8446
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Orlando
#29 Luxury Hotel in Orlando
#54 Family Hotel in Orlando
#63 Romantic Hotel in Orlando
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Disney's Saratoga Springs Resort & Spa 4*
Number of rooms: 1320
Official Description (provided by the hotel):
Inspired by historic Saratoga Springs-a late-1800s' New York retreat famous for its spas and horse racing-this charming, Victorian-style Resort hotel is nestled between rolling golf course greens and the shimmering Village Lake. Delight in stately Studios and multi-bedroom Villas, dazzling pools and a spa. You can also explore the fun activities and exciting dining options of the Downtown Disney area, just a boat ride away. ... more   less 
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Also Known As:
Disneys Saratoga Springs Hotel
Saratoga Springs Disney
Disney Saratoga Springs Hotel
Saratoga Springs Resort Florida
Disneys Saratoga Springs Resort & Spa
Saratoga Springs Orlando
Disney Saratoga Springs Resort
Saratoga Springs Fl
Disney's Saratoga Springs Resort & Spa Orlando, Florida

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