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“Daughters birthday weekend”

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Wyndham Bonnet Creek Resort
Ranked #86 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 December 2013 via mobile

What an amazing way to Finnish a birthday celebration. The Bonnet Creek Resort is amazing. If you want to just relax and not leave the property it has everything you can ask for. If you want to leave the property and go to the parks or downtown, it is just a hop skip and a jump away. Perfect resort and the staff is wonderful

Stayed: December 2013
Thank Charliedeutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Wyndham Bonnet Creek Resort, responded to this reviewResponded 31 December 2013

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are so glad you and your daughter enjoyed her birthday weekend. We look forward to your next visit.

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Reviewed 27 December 2013

Overall, I would say this resort is nice, giving it a 7.5 out of 10. Extremely family friendly with multiple pools built with zero entries and couple of slides. There are also a couple lazy rivers which the kids loved. The grounds and landscaping were kept very clean which was impressive considering the amount of people. The pizza restaurant on site was awesome, highly recommended. It's extremely close to the Disney parks which is very convenient for getting back in forth throughout the day if needed. The grills that were located throughout the grounds were especially nice for cooking and eating under the pavilions close by.

There were only a couple of gripes but they're significant enough to have an issue with.
A. The shuttles to and from the Disney parks are not free. Definitely an inconvenience and a huge thumbs down as this should be included in the cost of the stay considering the extremely close proximity to Disney.
B. The pool towels are almost impossible to find. They're located in the activity centers at two different locations however there are no signs at the pool directing you where to find them. During the weeks’ time we were there, I bet I was approached by at least six different people trying to find out where the towels were located.
C. This is my biggest issue and it's pretty serious. The first night we stayed at the resort, we were putting out daughter to bed in one of the two bedroom deluxe bedrooms. When we turned down the bed, we noticed a blood stain on the fitted sheet. Not good. As we were gathering things up from that bedroom to move to the next, we noticed a baby roach crawling up the wall behind the TV. At this point, I called the front desk and notified them of the issue. They indicated they would be sending maintenance person to spray. I indicated that was absolutely not going to work and that I needed another room entirely which they agreed to, but not before two different representatives stopped by the room. One was there to spray and the other was there to replace the sheets; obviously a communication issue. We were finally moved, but that was on our own accord. I had to move our entire luggage ourselves. We also had just went shopping for the week so I had to make at least four trips back and forth between the third and first floor retrieving groceries out of the refrigerator and cabinets. I was finally settled in by 1:30 that morning. It would have been nice if someone for the resort would have called or at the very least apologized for the inconvenience but that didn't happen either.

I would definitely return but the pest issue needs to be addressed and there needs to be an increased emphasis on customer service. This includes the towel, bus and follow-up issues that I mentioned above.

Room Tip: Ask for an interior view from your balcony or patio. If not, you'll be staring at the parking lo...
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  • Stayed: October 2013, travelled with family
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3  Thank Ineedabreak1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Wyndham Bonnet Creek Resort, responded to this reviewResponded 31 December 2013

Thank you for taking the time to provide this feedback. We are so glad your kids enjoyed the lazy river area and that your family liked the pizza restaurant on site. We apologize for any frustration regarding the shuttle fees to Disney. We strive to provide this information to our guests through our website. We apologize for any confusion and will work to better communicate this through additional channels in the future. We also apologize that you had to spend even a minute of your vacation dealing with bug and cleanliness issues. We know this was a major inconvenience during your stay. We are glad our staff was able to move your family to another unit. We will ensure we check on the issue to eliminate any future occurrences and enhance the guest experience. Again, thank you for your feedback.

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Reviewed 27 December 2013

I would choose this hotel over any others in the area. This hotel is in the center of all the Disney hotels and Time Shares and is spectactular! You will want to come back every year like my family and I do!

  • Stayed: December 2013, travelled with family
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Thank Ginny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Wyndham Bonnet Creek Resort, responded to this reviewResponded 28 December 2013

Thank you for your feedback. We appreciate your kind words and glad you enjoyed your stay. We look forward to your next visit.

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Reviewed 26 December 2013

Loved the view over the lake, loved the quick service with small maintenance issues, loved the lazy river and loved the pizza at La Cucina.
Very disappointed with the shuttle service to Epcot. The Driver insisted repeatedly that we meet our bus in spot 36 which we did. Ended up taking a taxi back to resort as it should have spot 13. We told the concierge what had happened and they said there was nothing they could do about it. The least they could have done was refund our shuttle payment of $12.00. We found this very poor.
Extremely close to Downtown Disney and loads of restaurants and shopping within 10 minute drive. Will be back.

Room Tip: Ask for lake view. Fireworks were not important to us. If you want fireworks every night then tell t...
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  • Stayed: December 2013, travelled as a couple
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Thank Shelley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Wyndham Bonnet Creek Resort, responded to this reviewResponded 28 December 2013

Thank you for your feedback including some helpful information for future guests. We appreciate your kind words and will share them with our staff. We apologize for the issue you encountered with the shuttle service. We will work to better communicate this through additional channels in the future. We are sorry for your experience and greatly value your feedback. We look forward to your next visit.

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Reviewed 26 December 2013

Great hotel! The grounds are beautiful and plenty to do. Housekeeping was very very slow and I had to complain twice about our room not being cleaned until after 4 pm. I would stay again and my kids enjoyed the putt putt golf and the five swimming pools.

Stayed: December 2013, travelled with family
Thank pipsqueak38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Wyndham Bonnet Creek Resort, responded to this reviewResponded 28 December 2013

Thank you for your feedback. If you are referring to the resort portion of the property please be advised we provide a kitchen and laundry accommodations. Because we have condo-style resorts, certain hotel amenities such as daily housekeeping do not exist. We strive to provide this information to the guest through our website, pre-arrival letter and confirmation letter. We are glad your kids enjoyed the golf and pool areas on site. We hope you come back to visit.

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Reviewed 22 December 2013

I've been to this property many many times. It is a beautiful and relaxing property minutes from Disney. The rooms are always great and any problems that are given to maintenance are handled quickly and effectively. The desk staff and sales staff still need help understanding customer satisfaction. They are extremely hard to deal with and really have no interest in the customers and owners that they talk with. The good news is once you get in your room, most of the time, your problems are finished.

Room Tip: I always like a lower floor. It seems to be in the thick of activities going on. If you must face...
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  • Stayed: December 2013, travelled solo
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3  Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Wyndham Bonnet Creek Resort, responded to this reviewResponded 24 December 2013

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are disappointed to hear your interaction with the front desk and sales staff did not meet your expectations, as this is not part of the Count On Me service we take pride in. We know that while on vacation it is imperative that our guests are treated well. Please rest assured that we will be taking action to ensure that this is not an issue for future guests. Again, thank you for reaching out and we look forward to your next visit.

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Reviewed 22 December 2013

We just got home from our week stay at the Bonnet Creek Resort, and we loved it! Great place, my 14 & 11 year ago boys loved it! Lots of room for a family of 5 and everything you could want and then some! It's in the Disney Parks, very close to Hollywood Studios, Epcot and quick drive to Magic Kingdom (Disney value resorts were the next road over). The whirlpool in the Master bedroom was wonderful after walking Disney all day. Staff was very friendly and helpful. I am so glad we didn't stay at the Value resorts and have to be stuffed in a hotel room, and instead stayed at this wonderful resort and had LOTS of run to enjoy our own space. They have activities going on there all day as well (for a small fee) pools, lazy river, pool table, game room, and restaurants. The beautiful Christmas decorations all around the resort was nice as well. We can't wait to go back again!

  • Stayed: December 2013, travelled with family
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Thank itmedawnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Wyndham Bonnet Creek Resort, responded to this reviewResponded 24 December 2013

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are glad your family enjoyed the unit space and resort activities available to our guests such as the lazy river. Again, thank you for reaching out and we look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Bonnet Creek Resort

Address: 9560 Via Encinas, 9560 Via Encina, Orlando, FL 32830-8474 (Formerly Fairfield Bonnet Creek)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Green Hotel in Orlando
#20 Top resorts Hotel in Orlando
#64 Romantic Hotel in Orlando
#75 Business Hotel in Orlando
#79 Family Hotel in Orlando
Price Range: £155 - £351 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Bonnet Creek Resort 3.5*
Number of rooms: 1142
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Also Known As:
Wyndham Bonnet Creek Hotel
Wyndham Orlando
Fairfield Orlando At Bonnet Creek Resort
Bonnet Creek Resort Orlando
Orlando Wyndham
Fairfield Bonnet Creek
Bonnett Creek Resort
Wyndham Bonnet Creek Resort Orlando, Florida

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