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“Nice for families with small children. Very clean”

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Wyndham Bonnet Creek Resort
Ranked #83 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Atlanta, Georgia
Level 5 Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Nice for families with small children. Very clean”
Reviewed 7 January 2014

We enjoyed our stay at Bonnett Creek resort. It was clean and quiet. We stayed there in December but the weather was in the low 70's so the kids were able to use the heated pools. This is a huge complex with multiple towers. We stayed in the 5 tower on the 6th floor. We weren't bothered by the pool noise. It was actually nice overlooking the lazy pool and the lake. At night the lake's fountain lights up in different colors. It was nice. We were told we'd be able to see the Disney fireworks but couldn't from our room. We stayed in an odd number room which is what you should ask for if you want to overlook the pool and lake. My only complaint was that our fitted mattress sheets seemed to be too small because they kept popping off of the mattress. This happened with all of the beds. All in all it was a great trip.

Room Tip: Choose an odd number room to overlook pool and lake. Request what view you want when you make your r...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank braizes8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Wyndham Bonnet Creek Resort, responded to this review, 8 January 2014
Thank you for taking the time to provide this feedback. We’re glad your kids were able to enjoy the heated pools. We apologize for the issue with the bedding and will resolve this quickly to avoid any future occurrences. Again, thank you for reaching out and we look forward to your next visit.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 January 2014 via mobile

I stayed with my sisters and our families total of ten in a 3 bedroom upon arrival we had problems right away with they tried to address unsuccessfully the dryer didn't dry the clothes the sleeper sofa was so awful they bright us a new mattress because the springs were coming out of the mattress well the new one was old and just as bad we went to walmart to buy a blow up mattress next issue the table has only 6 chairs and 3bar stools I guess 1 person should stand next problem a 26 year old employee was messing around with my 15 year old niece we had to call the police they denied that he worked for them then claimed he worked for a cleaning company for them he still had access and keys to the rooms they offered to move us big deal he kept calling her until the police got involved real safe hotel

Stayed December 2013, travelled with family
Helpful?
4 Thank Louise0514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Wyndham Bonnet Creek Resort, responded to this review, 8 January 2014
Hi Louise,

We are disappointed to hear your interaction with some of the resort staff did not meet your expectations, as this is not part of the Count On Me service we take pride in. We know that while on vacation it is imperative that our guests are treated well. Please rest assured that we will be reviewing your concern further to provide follow up. We are sorry to hear you experienced some difficulties with the dryer and the mattress during your stay. Please know this is not our Wyndham standards. We strive to provide a home away from home to all our guests with satisfactory facilities and accommodations. We will ensure we check on the maintenance issues mentioned to eliminate any future occurrences and enhance the guest experience. Again, thanks for taking the time to reach out.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belleville, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 January 2014

I had no issues great place to stay.You could barbecue and lots of pools.The resort was really clean and employees were friendly i had no issues. I would like to visit the resort for my next trip.
5 Stars

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Benny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 January 2014

There is a lot to recommend this resort. It consists of seven blocks around a lake. Most of the blocks are time share properties, including the one we stayed in. Ours had a master bedroom with an eight foot bed, an on suite bathroom, a TV and lots of cupboard space. Our boys (15 and 13) stayed in a double room with a double bed each as well as a TV and enough cupboard space. The rest of the suite consisted of a bathroom, large living area (sofa, two chairs and a TV), a balcony, kitchen area with fridge, cooker, dishwasher and a six seater dining table. We only ate breakfast in the suite, but it was nice to make it fresh every morning. There's no maid service except one a week, so it's up to you to make the beds, empty the rubbish and generally keep it tidy.

The staff in reception were helpful and friendly. We only booked one activity with them, but this was done quickly and efficiently. There were lots of activities around the lake, including bars, heated pools and a lazy river. They also had a games room with lots of activities, although we never made use of any of these.

The situation of the hotel is pretty good. It's close to the Disney parks and Disney Downtown. You could probably walk to these, although no one in Orlando seems to walk and there was no pavement (sidewalk) visible. I don't know if they ran buses to the parks, but I recommend hiring a car.

So what stops me giving the fifth star? Well a few very minor niggles and one a little more serious. The main issue was the walls are too thin. On the third night a family moved in in the next suite and we could hear them chatting (as a low noise and not the actual words) and the rumble of the sliding door to their cupboard opening and closing. Now this family was admittedly noisy (They woke us up at 6am on the 1st Jan when the dad was shouting that everyone had to hurry up) and it did not spoil our stay. Otherwise my only complaints were: It would have been nice to be able to hire a maid to come in more often than once a week; The timeshare suite we were told you could view the fireworks from was not open on New Year's eve. On the whole, not to much too complain about and lots to recommend it.

Handy Tip: We got lost on the way from the airport as Google maps was a little confusing and it took hours to find. Here's the best route:
- Head west on the I4 towards Tampa
- Come off on 68
- After you pass under the Disney sign take the ramp off (this is the first exit)
- At the lights at the top turn left.
- Turn left at the next set of lights (also the next left turn)
- The entrance is the next turning on the left.

Room Tip: Get something facing EPCOT to see the lights
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank bangers62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Wyndham Bonnet Creek Resort, responded to this review, 7 January 2014
Thank you for taking the time to provide this feedback including direction tips for future guests. We appreciate your kind words regarding your stay and will share them with our staff. We are glad your family enjoyed the many onsite activities we have to offer. We apologize for the noise you experienced from your neighbors. We know it is important to feel completely relaxed when on vacation. Please feel free to reach out to the manager during your stay if this occurs in the future. Again, thank you for your feedback and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainesville, Virginia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 January 2014

My family and I stayed on the 7th floor of Tower 2 of this "resort" in early December, 2013. I was apprehensive about booking this hotel in the first place because of all the mixed reviews, but three of my relatives had stayed here with their families during the summer of 2012 and they had a great experience, so I figured it was probably safe. Unfortunately, my experience here was not great.

The good:
Location is excellent
Exterior is lovely
Employees were friendly
Request not to be solicited was honored

The bad:
Rooms were *filthy*
-- Petrified fruit loop in cushion of dining room chair
-- Crumbs on top of cutting board which housekeeping had taken the time to "stage" but not clean
-- Band-aid in one of the toilets (an indication they had not been flushed, let alone cleaned, prior to our arrival)
-- Mold in shower (along grout, shower door track and all over the floor drain)
-- Dishwasher left crud on dishes even after pre-rinsing
-- Dryer did not dry - we had to run it no less than 3 times and even then needed to remove thicker items like jeans/towels and let them air-dry on the balcony
-- ANTS in the kitchen (note: look for small ants - they are hard to spot on the granite counters but are everywhere)

We called to switch rooms after finding the ants, but the only room available was on the ground floor (if there were ants of floor 7, no doubt they'd be on the ground floor). Someone came in to "sweep away" the ants the first night - they left a note while we were at dinner to say they had removed them, but the ants were already walking on said-note when we returned. Their promise to have them chemically treated with a food-safe product was apparently never honored as we never found any indication someone had come in the room to treat while we were away and the ants remained with us for the entire stay.

Final straw: the night before we checked out, I was packing up my kids' clothes and a roach flew out from under them! Before anyone argues that roaches are common in Florida hotels, I've stayed in four different Orlando hotels in recent history and not once have I seen so much as a moth in the room, let alone a roach.

This hotel does a nice job of "appearing" to be quality - but if they don't spend more money and energy into basic things like proper housekeeping and pest-control treatments, they are nothing more than a fancy roach-motel. I cannot in good faith recommend this hotel and will NEVER stay there again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank VAchicklet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Wyndham Bonnet Creek Resort, responded to this review, 5 January 2014
Thank you for taking the time to provide this information. We are sorry you had to spend even a minute of your vacation dealing with cleanliness and maintenance issues in your room. We know there is a certain level of satisfaction expected when staying at our properties and it is imperative that our guests are treated well. Please rest assured that we will be reviewing your complaint further to follow up and we will be taking action to ensure that this is not an issue for future guests. It’s good to hear you enjoyed our resort grounds and location. Again, thank you for taking the time to reach out, as it allows us to continue making necessary improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Virginia
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 January 2014

Stayed in a two bedroom deluxe in tower 5, December 21 to 28. Had parking lot view, which was fine with me. Unit was very clean and well equipped, everything was in working order.
The kids loved the pools, ice cream socials, and activities. Staff was polite and courteous.
My son got sick and threw up one night. We were helped by Ms. Graciete Leite. She was fantastic, and make sure everything was clean and that we were comfortable. Really great service from her!
We had lunch at Escudos, food was average, service was good.
Location is great! Close to all the Disney attractions.
Would certainly stay again!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Wyndham Bonnet Creek Resort, responded to this review, 7 January 2014
Hi Maria,

Thank you for taking the time to provide this feedback. We’re glad your kids enjoyed the onsite activities including the ice cream social. We appreciate your kind words regarding our staff and glad we were able to help out when your son was sick. Again, thank you for your feedback and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, Rio de Janeiro, Brazil
Level 6 Contributor
188 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 January 2014

Esse foi definitivamente o hotel dos meus sonhos, tendo a vista do quarto que fiquei para o globo do parque EPCOT, dando para ver os fogos a noite. (não me lembro exatamente se o quarto era no sexto ou no oitavo andar). Não tenho queixas a fazer em relação ao hotel. Para que arrumem o quarto, basta deixar um aviso pendurado na maçaneta da porta, do lado de fora. A disposição do quarto é ótima: muito bem equipado e confortável. Quartos amplos, camas confortáveis, cozinha totalmente equipada, todos os móveis e utensílios são novos ou em ótimo estado de conservação, extremamente bem localizado, dentro dos complexos Disney.

This was definitely the hotel of my dreams, and the view from the room we stayed at the globe's EPCOT park, giving to watch the fireworks at night. (can not remember exactly if the room was on the sixth or eighth floor). I have no complaints to make about the hotel. So pack up the room, just leave a notice hung on the door handle from the outside. The room layout is great: very well equipped and comfortable. All large furniture, comfortable beds, fully equipped kitchen and utensils are new or in excellent condition, extremely well located within the Disney complex.

Room Tip: A partir do sexto ou oitavo andar tem vista para o globo do EPCOT!!! From the sixth or eighth flo...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Bonnet Creek Resort

Property: Wyndham Bonnet Creek Resort
Address: 9560 Via Encinas, 9560 Via Encina, Orlando, FL 32830-8474 (Formerly Fairfield Bonnet Creek)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Top resorts Hotel in Orlando
#19 Green Hotel in Orlando
#64 Romantic Hotel in Orlando
#75 Business Hotel in Orlando
#79 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Wyndham Bonnet Creek Resort 3.5*
Number of rooms: 1142
Reservation Options:
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Also Known As:
Wyndham Bonnet Creek Hotel
Wyndham Orlando
Fairfield Orlando At Bonnet Creek Resort
Bonnet Creek Resort Orlando
Orlando Wyndham
Fairfield Bonnet Creek
Bonnett Creek Resort
Wyndham Bonnet Creek Resort Orlando, Florida

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