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“Still very nice, BUT a steady decline”

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Wyndham Bonnet Creek Resort
Ranked #90 of 341 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Reviewed 17 August 2014

I wanted to pass along a few comments abort our last stay at the bonnet Creek Resort in Orlando FL on 8/8/14 for 3N is a 2 BD unit 6302. As always the grounds are very well maintain. We live about an hour away so we take many 'stay-cations' at BC. Over the past year the check-in lines have become longer and longer and it appears that the number of desk staff has reduced. 30 minutes in line and then another 30 minutes for an available unit for VIP Gold owners who arrive at 2:45pm, is disappointing. Of more concern is the unit itself. We bring our own food so the kitchen is important to us. The refrigerator on the max setting only maintained 44 degrees. I always bring a room and a food thermometer. The AC would not go below 74 and the humidify was high. We checked the AC filter and it was very used. It was replaced once we called. Both toilet bowls had a black funk around the upper rim. The 2nd bath floor had hair in the corner and a ring on the floor where the mop bucket was set. A minor point that comes up every time is that there is no information in the room about the TV channel lineup or more importantly, local listings and the front desk never has any document to help. I write you because as an owner I want BC and all of Wyndham to be as good as it was several years ago and I see a steady decline in service and housekeeping at BC. Thank you for your time.

Room Tip: Disney, Disney, Disney. Have a rental car to eat out. The food on the property is VERY expensive.
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 September 2014

We sorry to hear you experienced some difficulties during your stay. This is certainly not our Wyndham standards. We will have our maintenance team look into these issues to eliminate any future occurrences. We strive to provide top of the line accommodations for all our guests and your feedback will help us to do so.

Giselle Rosquete
Guest Services Supervisor

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1,695 - 1,701 of 3,863 reviews

Reviewed 15 August 2014

Really enjoyed my stay here. The rooms were nice, clean, great bathrooms, big pool, nice patio and inside bar and Seafood Blu restaurant that had some great sushi. Workers were friendly especially the event staff. They had a nice exercise room as well. Safe and efficient parking garage for self parking. This hotel is on Disney property so it's right next to the parks. Close to Epcot and downtown Disney.

Stayed: August 2014, travelled on business
Thank Taylor200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 September 2014

Thank you, for the kind words. We will share these with our staff. We are glad to hear you enjoyed your stay.

Again, thank you for reaching out and we look forward to your next visit.

Giselle Rosquete
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

We stayed here for 4 nights and it was a wonderful stay overall. The property is top class with all amenities, good customer service, excellent location. We stayed in tower 6 and it does have kitchen and is part of the resort and not hotel as previously mentioned below by an another reviewer. Tower 6 has all guest facilities check-in desk like mini-golf, arcade games, pool table, wii and xbox games etc. Each tower has it's own swimming pool and each one is different. Tower 6 had a pirate ship style water slide, tower 5 had lazy river etc. Being in orlando with kids, we unfortunately did not have lot of time to spend on the resort rather exhausting our time at universal and disney.

The bellmen were wonderful and always had smile of whatever we asked them. Being in the resort, there were no house keeping unless you stay for 7 days or more. Free parking, free wifi in the room, free towel service at the pools, overall a great value and enjoyable stay at Wyndham bonnet creek.

Room Tip: Tower 6 is a good place to stay.
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  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Skkavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 September 2014

Thank you, for the kind words. We will share these with our staff. We are glad to hear you enjoyed your stay.

Again, thank you for reaching out and we look forward to your next visit.

Giselle Rosquete
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

This is beautiful hotel resort.. It is family friendly and located on Disney. Shuttle service to magic kingdom costs $6 per person per day roundtrip cheaper than parking. Food is reasonable.. Personal pizza's from $8.. Lazy river and pools are clean and numerous. Walk around the large lake.. Sit and watch the sunset on the the wooden swinging chairs over..looking the lake.. 2 bedroom suite beautiful! Suites in tower 1 to 5 have kitchens people .. ..so when you are in the hall you smell bacon and eggs in the morning and whatever is cooking for dinner..if you don't like it.. Stay at the grand wyndham bonnet creek hotel tower 6 which has no kitchens.. No smell in the rooms..Get the rooms facing fireworks and you can see fireworks nightly over epcot.. We have been to orlando numerous times and this resort is the best value for families...very nice restaurants to casual available on site... Don't need a car here unless you want to explore orlando

Room Tip: Tower 1 to 5 suites with kitchen ... Tower 6 is grand wyndham bonnet creek hotel with no kitchens in...
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Vaanibatman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 September 2014

Thank you, for the kind words. We will share these with our staff. We are glad to hear you enjoyed your stay.

Again, thank you for reaching out and we look forward to your next visit.

Giselle Rosquete
Guest Services Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

My Hubby & 2 kids stayed here 8/4-8/8/14 for the last part of our trip to MickeyMouse land. The worst part of our stay was the front desk & timeshare staff. The front desk staff were not friendly, & the timeshare folks who handed out the parking hangtag were not courteous or polite, they were downright annoying. Someone actually brought a stack of papers & proceeded to instruct a woman to complete the work, while she was in the process of checking us in. This further delayed the process and the check-in woman was even more harried & unfriendly after that. Once we took a deep breath, mustered up all our grace & survived the awful front desk/ timeshare people , we found the resort to be quite pleasant. The grounds are meticulously manicured with beautful flowers all around the property; which is a stones' throw away from Disney. The swimming pools, lazy river are actually quite nice and we enjoyed all the resort amenities. Our 1 BR villa was clean, spacious, filled with amenities and we were very comfortable. Hi- Sp Internet access was fast, efficient and the furniture in the villa was of very high quality. All TV's, Kitchen appliances were high-end. The stench of garbage ( due to Florida's intense heat) sometimes permeated through the parking lots in the mornings & also at the front entrance of the buildings , so management need to ensure that the garbage bins are emptied more often. Despite the front desk staff, we would stay here again due to the awsome location next door to Disney, the high quality villas and relaxing lazy river.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Luvtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 September 2014

We apologize for your delay at check-in. We know after a long day of traveling the last thing you want to do is wait to get into your room. We will be making some changes to ensure our guests are checked into their units on time. With your feedback we can continue to enhance the guest experience. Thank you for guiding us on what needs improving.

Giselle Rosquete
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

Families are not safe here. Security leaves the gate up during high traffic times without screening the cars entering. (Leave the gate down, us owners want a secured resort)
Floridians are entering through the hotel and using the facilities, we met a family they had 5 teenagers, their son and 3 friends acknowledging they sneak in through the hotel, using the facilities regularly. They express best resort in Orlando, - as they walk to another pool picking up resort towels disappearing into the other pools.
Great resort, has all the amenities needed for a great vacation. Thanks goodness the construction is finally over, the grounds are finally looking good. As a Wyndham time share owner, Bonnet Creek is describe as the Flag ship of the group.
There seems to be a shortage of tubes for the lazy rivers, once you get a tube, your almost afraid to let it go. over all, this is a good selection, but no doubt they are not trying to keep you from making them their future selection. I think they are adjusting from hot sales from the time shares in the building stage, to managing the property with the funds allotted.
The lights on the maintenance golf carts operating at night did not work. We mentioned to the driver your lights are off. He replied, they don't work we were told. Hope no one hit the golf cart with their car. Ouch.
Over all great stay, Vacationing is hard sometimes, you can allow yourself to look at all the negatives verses positives at any resort, absolutely beautiful rooms, enough activities for a distraction between the parks. The amenities are over the top. As a deeded time share holder - disappointed in lack of security

Room Tip: ask for the newer towers, tower 1 - 6 they were built in order, tower 4 , 5. or 6, 4 and 6 seem to b...
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 September 2014

Thank you for this great feedback Robert L. This will allow us to continue to enhance the vacation experience at our resort. Please let us know if there are opportunities to make your stay better in the future.

Giselle Rosquete
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

The room we stayed at was ok. Not as nice as I would expect at a 4 star hotel, but fine. The pool areas are probably fun for kids. What I didn't like was the 200 ants in our bedroom and bed the last night, how they woke us up at 8:15 to try convince us to go to a time share breakfast, and how we got charged for food we had not ordered from one of the hotel's restaurant. Not impressed. I'll stay somewhere else next time.

  • Stayed: August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
6  Thank Gro G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 September 2014

We are sorry to hear you experienced some difficulties during your stay. This is certainly not our Wyndham standards. We will have our maintenance team look into these issues to eliminate any future occurrences. We strive to provide top of the line accommodations for all our guests and your feedback will help us to do so.


Giselle Rosquete
Guest Services Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Bonnet Creek Resort

Address: 9560 Via Encinas, 9560 Via Encina, Orlando, FL 32830-8474 (Formerly Fairfield Bonnet Creek)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Green Hotel in Orlando
#23 Top resorts Hotel in Orlando
#64 Romantic Hotel in Orlando
#75 Business Hotel in Orlando
#79 Family Hotel in Orlando
Price Range: £157 - £355 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Bonnet Creek Resort 3.5*
Number of rooms: 1142
Reservation Options:
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Also Known As:
Wyndham Bonnet Creek Hotel
Wyndham Orlando
Fairfield Orlando At Bonnet Creek Resort
Bonnet Creek Resort Orlando
Orlando Wyndham
Fairfield Bonnet Creek
Bonnett Creek Resort
Wyndham Bonnet Creek Resort Orlando, Florida

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