Wyndham Bonnet Creek gets 5 stars from me. It is not a perfect hotel but their EXCELLENT customer service warrants an excellent review. My husband, 4 year old son and I stayed for 6 days at this hotel. We were looking for a nice hotel close to Disney and this fits the bill.. When my family and I arrived at the hotel we were given a room that was not properly cleaned. I went down to the front desk and they immediately upgraded us to a room with a better view and a balcony. They were very apologetic and the head of housekeeping escorted us to our new room to make sure that it was cleaned. I was very pleased with how they handled this. They hotel is new and very modern. The rooms are a good size. The grounds are very clean and they have nice activities planned for guests of all ages. I had another cleaning issue during my stay.... and the management quickly resolved our issues and gave us a few feel good perks. When ever we needed anything, ie additional towels or room service they came promptly and always with a smile. Every time we ordered room service our delivery guy always gave us something complimentary. A very nice gesture. We always received hot and fresh food from room service.
Breakfast at Torroso Cafe was very fresh and plentiful. Now I did not like the pool restaurant....their burgers were too thick and the food was not good to me. My only compliant around food is the choices are limited here. For a hotel this size they need more room service choices and restaurants. They also need to revamp that pool restaurant....Yuck Yuck
We did not use the Disney shuttle they have, we rented a car but it did not seem like they had a lot of pickup/drop off times but I am not sure since we did not use the shuttles.
All in all it is a good place to stay. Nice amenities, excellent customer service and service with a smile.
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- Also Known As:
- Wyndham Bonnet Creek Hotel
- Wyndham Orlando
- Fairfield Orlando At Bonnet Creek Resort
- Bonnet Creek Resort Orlando
- Orlando Wyndham
- Fairfield Bonnet Creek
- Bonnett Creek Resort
- Wyndham Bonnet Creek Resort Orlando, Florida