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“FANTASTIC ACCOMODATION!!” 5 of 5 bubbles
Review of Lake Buena Vista Resort Village & Spa

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Lake Buena Vista Resort Village & Spa
Ranked #97 of 335 Hotels in Orlando
Certificate of Excellence
Stotfold, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“FANTASTIC ACCOMODATION!!”
5 of 5 bubbles Reviewed 17 February 2012

Myself and My Partner and our friends (married couple) visited this hotel in late September last year!!

After reading various reviews on here we were not exactly sure what to expect but WOW.... what a pleasant suprise!! Upon pulling up to the hotel, we noticed the outlet stores (literally afew minutes walk!) which immediately pleased us ladies of course!

Entering reception we were greeted by a lovely Receptionist (Kevin I believe) who was extremely friendly and helpful and was able to answer any questions we had!

We checked into our room in Building 5, which I would definately recommend as you are able to park directly outside the entrance and also have great access to the pool!

We had a 2 bedroom apartment with Lake Buena Vista Views, and the apartment was PERFECT!! Very spacious living and dining room area, 2 great sized bedrooms, ensuite to master bedroom with THE BEST bath EVER! Family bathrooms just next to the twin room which and everything and all was sparkling clean!! Oh and the most towel art I have ever seen!! lol

The kitchen had everything you need for nights in if you are too tired from walking around the parks all day!

The Pool and Bar area.....again just perfect..... we had a few pool days and also used the pool after a tiring day of walking around the parks (the hot tubs are a perfect cure for tired achey feet!)

As we arrived quite late on the first night we ordered food to be delivered from Frankie Farrels Irish Bar (on site) - Food was great, just what we needed!

Also if you can get a room with Firework views - everyday at 9pm you can see the fireworks at Disney from your balcony!! BRILLIANT!!

All in all I dont have a bad word to say about Lake Buena Vista Suites..... Perhaps just that we wished we had stayed for longer!!

:-)

Room Tip: Building 5 is great!
See more room tips
  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 20 February 2012
Thank you for your thorough review. We're so happy to hear that we exceeded your expectations! We're thrilled to hear that you received a warm welcome from the moment you walked in, and that you enjoyed your time by our pool. We hope that you will choose to stay with us again the next time you visit Orlando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,901 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,269)
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English first
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 17 February 2012

I honestly can't see where all the good reviews are coming from. We got to our room late afternoon after being up from 5am. Mold in on the shower curtain, dark stains on the carpet, orange splatter marks on the blinds in the master bedroom, bed sheets were too small for the mattresses--woke up in morning mortified that we were sleeping on a bare mattress. One of the comforters had large yellow stains. We had to put an extra bed sheet on the couch as it was so dirty. There was leftover food crust on the stove burner. The dish towels were dingy and dirty. A sunbeam was shining in the family room from the window and I was horrified a the dust dancing around. My mother took out the vacuum cleaner and sucked up a good amound of dust and dirt from the carpet and from the couch. Note to management--don't believe me, we were in 3802. Got a call asking if everything was OK--My mother in law said everything looked ok--but that was before we really had a chance to look around as we were exhausted. I called reception afterwards and mentioned the bedsheets and this horrible musty smell and the dirty stove. The lovely employee said they would send someone up to disinfect and take care of the problems. We went out for the afternoon, came back a few hours later and nothing was done. I called back and at this point said there's no point in cleaning the stove--we cleaned ourselves because we had to eat and couldn't wait for someone to come and that we vacuumed. She sent up housekeeping with fresh bedding for all the beds as I was too grossed out to spend another night like that. Guys came replaced everything--a manager came up to make sure the bedding was ok. The smell was gone because we had food cooking, but really it was disappointing. I would have loved to change rooms but at this point with 2 kids, having already unpacked everything, vacuuming etc etc I really couldn't be bothered. Trish and GM Darryl kind of made up for everything by fulfilling my request for a late check out but I really wish I had been more vocal during my stay and requested another room. We were originally booked in building 1 with a view of the outlet mall parking lot and we were able to change that to building 3 to be closer to the pirate pool but I honestly don't think that the room we were checked into has been used in years.

I wouldn't say don't stay here because a lot of people were happy, but please if you get a room that is as dirty and gross as the one I had--please address it to management and I'm sure they will make it right--but ask for what you want.

Note to management--we left the vacuum cleaner in the closet, it's half full with debris we collected off the floor in living area and couch.

  • Stayed February 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rosyrose01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 28 February 2012
Thank you for taking the time to write a review. We are so sorry that we did not exceed your expectations on your recent stay with us. Please rest assured that your comments are very important to us and have been relayed to the appropriate departments. We hope that you will consider giving us another chance to show you better hospitality in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake City, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 February 2012

We had a delightful stay at this hotel. The rooms are large, clean, and a suite could easily accomodate 4 without crowding. I would definitely recommend it for families going to Disney World. Prices are very competetive!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 17 February 2012
Thank you for the 5-star ratings! We are so happy to hear that you enjoyed your stay, and that you would recommend us to others. We hope that you will choose us again the next time you visit Orlando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 12 February 2012

As part of a three week trip around the US and after sharing cramped hotel rooms it was a blessing to stay at the resort. As a family including two teenagers is was a welcome surprise for all to have the luxury of staying at this great value for money property. The staff were very accomodating in altering our stay from a two bedroom room to a three bedroom room. The rooms are great with a great fully equipped kitchen. The resort facilities were great and a highlight was the pool area along with the conveniently located Irish Pub. Close to all the disney worlds' and other restaurants etc. Will be staying there again and have recommended it to friends.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 13 February 2012
Thank you for taking the time to write a review. We’re so happy that our resort was perfect for your needs especially at the end of a long trip around the US. We're glad that you enjoyed our spacious suites, and extensive amenities, and we hope that you will choose to stay with us again the next time you are on this side of the world!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 12 February 2012

Having booked to stay, I started to get anxious when there seemed to be a run of negative reviews on here. On arrival check in was nice and easy. We were in the building over the pub, which some people had been unhappy with so I was very nervous on entering our room. However, it was clean, spacious and well equipped with 2 bedrooms, 2 bathrooms, comfortable furnishings, 3 TVs, well equipped kitchen and nice balcony - and we did have a view of the fireworks.
The children loved the pool and it was nice having some shops next door that you could walk to. Huge walmart just down the road and a very easy drive into Disneyworld- literally 5 minutes. Universal a little longer but not a problem.
We had a great time here - we had stayed at Vista Cay the previous year which personally I preferred, although the children preferred staying here.

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 15 February 2012
Thank you for choosing to stay with us! We are so glad that we provided you with an enjoyable experience and that we exceeded your expectations. It sounds like you and your family had a wonderful time, and that you enjoyed our amenities. We truly appreciate your business and hope that you will choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Brunswick
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 12 February 2012

We loved this place!! The only thing we didn't like about it, is we were unable to walk anywheres, we could see Super walmart but were unable to walk there, we didn't want to dodge a 4 lane hwy (we did not rent a vehicle)
We had gotten an awesome rate, the place was super clean, loved that there was washer/dryer in room. Loved having Cabana bar, went to outlets right beside a few times, they were ok, not too many stores, but could have been worse.
We would stay again but we are not finding as good of rate as before so we are opting to stay somewhere else next time, the rate and not be able to walk anywheres are the only thing holding us back from not rebooking. Would totally recommend this place.

  • Stayed March 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JanKeats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 13 February 2012
We‘re delighted to hear that you loved our resort, and that you would recommend us to others. Thank you for your comments, we appreciate your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palatka, Florida
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 12 February 2012

We had a nice two day stay at the LBV Resort. Great location rooms were nice. Would love to stay here again.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank humpchrome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 13 February 2012
Thank you for your comments. We’re glad you enjoyed your stay with us, and hope that you will come back again soon for a longer stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lake Buena Vista Resort Village & Spa

Property: Lake Buena Vista Resort Village & Spa
Address: 8113 Resort Village Drive, Orlando, FL 32821-5616
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Orlando
#37 Luxury Hotel in Orlando
#38 Romantic Hotel in Orlando
#80 Business Hotel in Orlando
#94 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Lake Buena Vista Resort Village & Spa 4*
Number of rooms: 498
Official Description (provided by the hotel):
Location and amenities! Luxury one, two, three and four bedroom suites with fully equipped kitchens, private balconies, washer/dryer and more. Two pools - one with a Pirate Ship slide and pool bar. Reflections Spa~Salon and Frankie Farrell's Irish Pub onsite. Two miles to Disney and on the doorstep of Lake Buena Vista Factory Stores. Complimentary scheduled transportation to Disney, Universal, and SeaWorld. ... more   less 
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Also Known As:
Lake Buena Vista Resort Village Hotel Orlando
Lake Buena Vista Resort Spa
Lake Buena Vista Resort Village And Spa
Lake Buena Vista Village
Lake Buena Vista Resort Village & Spa Orlando, Florida

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