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“Wonderful customer service”

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Lake Buena Vista Resort Village & Spa
Ranked #96 of 339 Hotels in Orlando
miami
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Wonderful customer service”
Reviewed 7 July 2013 via mobile

I walked in to "prepay" for our stay on monday. We've stayed there before & love this place! The young ladies at the counter, Ursula & Blossom are exceptionally helpful, sweet, & courteous. You should look for them when checking in.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank binkyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 9 July 2013
We pride ourselves on impeccable customer service, so we are glad your experience was so wonderful. We will certainly relay your comments to Ursula and Blossom, and we all look forward to showing you the same great hospitality on your next stay. Thank you for your feedback!
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (1,319)
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English first
Boston, Massachusetts
1 review
Reviewed 6 July 2013

My stay at Lake Buena Vista was amazing. It's great for kids and so incredibly close to Disney World and Sea World! It literally takes only about ten minutes (if even) to get to Disney! It was such an amazing hotel with such a nice pool! It wasnt't too crowded, something I was nervous about going in April vacation week. The rooms are so nice! They have so much space! I reccommmend this hotel because it is so amazing.

Room Tip: We stayed in the 3 Bedroom suite, which was plenty of room forour family of 6. It could have slept 8...
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  • Stayed April 2013, travelled with family
    • Value
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Helpful?
Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 11 July 2013
We are thrilled to hear that we were a part of your best vacation ever! Thanks so much for your comments. We are glad that your entire family was happy with their stay, and we appreciate your recommendation to others. We hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jupiter, Florida, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 July 2013

The week we stayed here was excellent. We were there for a baseball tournament and it was close to everything we needed. Room was excellent. Hotel was clean and quiet. Dishwasher was broke but someone came right away and fixed it. Service was excellent. Kids loved the pool, we all enjoyed our stay very much.

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
4 Thank Lois O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 9 July 2013
We’re glad that you found our property to be conveniently located for all of your needs. We apologize for the issue with the dishwasher, however we are glad it was attended to promptly. We hope to see you again soon!
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Lexington, Kentucky, United States
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 July 2013

This was a wonderful place to stay in the Orlando area. Up to the point of the pool area/hot tubs closing promptly at 11 each evening. I was there for a vball tourney, and the hot tub was therapy; unfortunately we didn't return the hotel until 10:30 many evenings.

  • Stayed July 2013, travelled on business
    • Value
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Helpful?
1 Thank Betsy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 9 July 2013
We’re glad you enjoyed your stay at our property for your recent tournament. We appreciate your comments, and will certainly relay them to our management team. We hope that you will choose to stay with us again the next time you are visiting Orlando.
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Chesapeake, Virginia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 July 2013

We just didn't imagine how immaculate this resort would be until we checked in. The property (with many buildings) was very clean, the customer service was excellent, and they amenities were plentiful. The condo was well stocked and much larger then I imagined. I'd highly recommend vacationing here again if an Orlando trip is planned. It had shuttle service to WDW Epcot and Universal, but didn't have a need to use it. Most of the attractions are within reasonable driving distances. Now, the pirate ship pool. When the children saw it and started playing in this massive pool it was "Mickey Mouse Who?" Needless to say we will be here again!! I'd suggest that if you go bring groceries.

Room Tip: Ask for a poolside view
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  • Stayed June 2013, travelled with family
    • Value
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Helpful?
6 Thank LiLSherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 5 July 2013
We’re so happy to hear that our resort exceeded your expectations! The pirate ship pool is a guest favorite so we are thrilled to hear that your children had such a great time swimming in it! Thanks for the review, and we can’t wait for your return!
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Cape Coral, FL
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 July 2013

This was our 2nd trip and we loved it. Staff are all friendly and the entire family had a wonderful time at the pirate pool. Rooms are big and roomy. Perfect place for families and price is great. We will be back again!!

  • Stayed June 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank shelly020267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 11 July 2013
Thanks so much for your comments. We're thrilled that you have had another great stay with us. We hope that you are planning a return trip very soon so that we can show you the same great hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wiltshire, England
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 July 2013

We travelled as two couples and my 25 year old twin boys and we were booked into a three bedroom apartment in block 1 - 4th floor -we didn't see any fireworks from our apartment.
The booking at the hotel was done easily with no fuss or bother and we were soon checking out the facilities in the apartment. It was fully contained with kitchen, dishwasher, and washing machine, and tumble drier, large fridge with a large freezer box, etc.. All the bedrooms had a large TV with a 42 inch in the living room.

Everywhere was clean, tidy and comfortable. There was a swimming pool, not the main one with the ship, but still within very easy walking distance from the room. Parking our 7 seater was never a problem.

There is a good Wal-Mart supermarket in easy reach of the hotel by car which met all our requirements. There is also a shopping area for goods (Mall) within easy/safe walking distance from the hotel.

The hotel is ideally suited close to many of the Disney parks - which are within easy reach.

We drank lots of bottled water, which we bought from Wal-Mart. We bought one of those cheap $3 polystyrene cool boxes and put bottled cold water them - ready for when we were leaving the parks.

For a few days between 2-3pm the heavens opened up and it rained really heavy for about 30 minutes - it stopped and you carried on.

The boys used the fitness room - said it was small but okay - if that helps!!!

Now for the 'Nit Picking'.
The hotel isn't very old but the furniture and accessories are already looking a bit aged and a cockroach was seen and killed in the main bedroom of the second week.

The air conditioning in both bathrooms are very noisey.

The hotel is situated away from the main route of 'International Drive' but close to Disney. Therefore the majority of times we all ate breakfast in the apartment, which wasn't a problem and probably saved us a few bob. There wasn't a grill in the oven or a frying pan therefore we had to improvise!!

We ate many times in the evening in Frankie Farrells Irish Bar who produced some excellent meals at very reasonable prices, who daily gave us a discount without asking. I had read many previous reports that state it is very expensive to eat there. We found it very convenient after a long day in the parks, to come back to the hotel, shower, and change and go down for an excellent meal and a drink and discuss the day's experiences - without having to get back in the car and drive distances looking for food.

We all enjoyed our stay at the hotel - Lake Buena Vista Village Resort & Spa - everything was cool and comfortable, close to Disney and we ate well. I must point out that this was just basicially a base for us as we would be out each day from about 8:30 am until 8:30 pm.
The large relaxing living room in the appartment was ideal for the 6 of us to get together - instead of everyone disapearing into rooms.
Washing clothes was done overnight and tumble dried in the morning - ready for when required. It was a pleasant suprise not taking a suitcase of dirty clothes home.

The hotel was very good and I would certainly use it again and reccommend it to my friends.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pmdeanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, 5 July 2013
Thank you for providing us with such a detailed review of your stay which I am sure future guests will find very helpful. We’re glad that you enjoyed your stay with us and we certainly appreciate your recommendation to friends! Thanks again for your review, and we look forward to your next stay!
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Additional Information about Lake Buena Vista Resort Village & Spa

Property: Lake Buena Vista Resort Village & Spa
Address: 8113 Resort Village Drive, Orlando, FL 32821-5616
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Orlando
#35 Luxury Hotel in Orlando
#38 Romantic Hotel in Orlando
#80 Business Hotel in Orlando
#94 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Lake Buena Vista Resort Village & Spa 4*
Number of rooms: 498
Official Description (provided by the hotel):
Location and amenities! Luxury one, two, three and four bedroom suites with fully equipped kitchens, private balconies, washer/dryer and more. Two pools - one with a Pirate Ship slide and pool bar. Reflections Spa~Salon and Frankie Farrell's Irish Pub onsite. Two miles to Disney and on the doorstep of Lake Buena Vista Factory Stores. Complimentary scheduled transportation to Disney, Universal, and SeaWorld. ... more   less 
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Also Known As:
Lake Buena Vista Resort Village Hotel Orlando
Lake Buena Vista Resort Spa
Lake Buena Vista Resort Village And Spa
Lake Buena Vista Village
Lake Buena Vista Resort Village & Spa Orlando, Florida

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