Our Universal Studios dining plan "full service" restaurant options were severely limited the night we went to Pat O'Brien's. Two of the full service restaurants were closed, another was closed for a private event, so after hiking from one end of the park to the other to find something to eat, we ended up at Pat O'Brien's. It was late in the afternoon in June, we were disgustingly hot and sweaty from our restaurant-hunting expedition, and when we arrived at the hostess stand, we were told that the inside dining area of the place was closed for a private event. The only seating available was in the outdoor courtyard... so, back in the heat/humidity we went. To be fair, they did have mist fans set up, but when you're already hot and tired, the last thing you want to do is go right back outside! However, since we really didn't feel like hiking all the way back over to the Universal side of the park, we decided to stay.
The service was okay, but a couple of times, our glasses were empty for more than five minutes before we could flag someone down to refill them.
The nacho appetizer was good, and when I tasted it, I had high hopes for the rest of the meal.
I had the steak medallions with mashed potatoes. The steak was cooked the way I asked, but the potatoes didn't taste like real/fresh mashed potatoes. They tasted like the prepackaged kind you get in the refrigerated section of the grocery store.
My daughter ordered the gumbo, but she couldn't eat it. There was so much file (spice) in it, it tasted almost like moth balls. My son had the cheeseburger, which he said was good.
All in all, I was not impressed with this place. It was average, but closing down your entire inside dining area and making customers sit outside in the heat is not conducive to a happy customer.
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